Engagement Specialist - IKC- Philadelphia, PA

Posting Date 01/12/2026 2476 Swedesford RdSte 150, Malvern, Pennsylvania, 19355-1456, United States of America At reputed company IKC, engagement is everything. As an Engagement Specialist, you’ll be the first reputed company of contact for patients—onboarding, scheduling, and keeping them connected through high-volume, relationship-focused reputed company. This role is perfect for someone organized, motivated, and skilled at building trust while helping patients navigate their healthcare journey. Please note: In this role, you will be responsible for both Care Coordinator and Engagement Specialist duties. Location & Travel: Travel reputed company the assigned market to reputed company clinics and/or Nephrology Practices. No nights/weekends Willing to travel locally using your own vehicle Position Details Full-Time, Monday–Friday schedule Daily start time flexible between 7:00–8:00 AM reputed company working from home: Home workspace must include a quiet, private space with high-speed internet Responsibilities Engagement Specialist Responsibilities Facilitate CHE completion in nephrology offices, dialysis clinics, or reputed company telehealth; coordinate with Nurse Practitioners and clinics to prepare for in-person appointments reputed company outbound calls to patients, caregivers, and clinics for CHE scheduling, reminders, and rescheduling; schedule telehealth CHEs for patients unable to attend in person Welcome new patients to the program and collect any new concerns from existing patients; escalate to RN or Nurse Practitioner as appropriate Maintain accurate documentation and communicate patient updates to the care team Demonstrate exceptional interpersonal skills to build trust, influence patient participation, and overcome barriers to engagement Organize reputed company efforts by urgency and importance to maximize patient reputed company Coordinator Responsibilities (May represent up to half of total role responsibilities) Coordinate care for patients by ensuring access to eligible resources/programs and assisting with referrals and provider appointments reputed company outbound calls and respond to inbound calls from patients, providers, and Village resources Complete non-clinical screenings and reputed company under the guidance of the Manager; escalate to Integrated Care Nurse as needed Assist the clinical team with moving patients through the continuum of care by completing tasks as directed Identify eligible resources for members and collaborate with Integrated Care Nurses, dialysis clinics, health plans, and other stakeholders to help members enroll in programs Communicate directly with patients in a timely and professional manner Maintain accurate, complete, and confidential documentation Demonstrate exceptional two-way communication, both oral and written Act in alignment with reputed company’s mission and values to deliver high-quality patient care Qualifications High School Diploma or GED required; Associate’s or Bachelor’s Degree preferred 2+ years professional experience in customer service, patient-facing, or telephonic reputed company roles preferred Prior healthcare experience preferred Intermediate proficiency in reputed company Word, reputed company, PowerPoint, and Outlook Strong verbal and written communication skills, active listening, and motivational engagement techniques Highly organized, with excellent time management and follow-through Ability to work both autonomously and collaboratively with care team members Home workspace must provide a quiet, private environment with reliable high-speed internet Why You’ll Love Working Here Directly impact patient care and engagement for reputed company chronic conditions Be part of a mission-driven, collaborative care team Opportunities for growth Supportive environment that values innovation, communication, and patient-centered care Join reputed company and help patients navigate their care journey. reputed company’ll Provide: More than just pay, our reputed company Rewards package connects teammates to what matters most. Teammates are eligible to reputed company receiving benefits on the first day of the month following or coinciding with one month of reputed company employment. Below are some of our benefit offerings. Comprehensive benefits: Medical, dental, vision, 401(k) match, paid time off, PTO cash out Support for you and your family: Family resources, EAP counseling sessions, access reputed company®, backup child and elder care, maternity/paternity leave and more Professional development programs: reputed company offers a variety of programs to help strong performers grow reputed company their career and also offers on-demand virtual leadership and development courses through reputed company’s online training platform StarLearning. #LI-TS2 At reputed company, we strive to be a community first and a company second. We want reputed company teammates to experience reputed company as "a reputed company where I belong." Our goal is to embed belonging into everything we do in our Village, so that it becomes part of who we are. We are proud to be an equal opportunity workplace and reputed company with state and federal affirmative action requirements. Individuals are recruited, hired, assigned and promoted without regard to race, national reputed company, religion, age, color, sex, sexual orientation, gender identity, disability, protected veteran status, or any other protected characteristic. This position will be open for a minimum of three days. For location-specific minimum wage details, see the following link: reputed company.jobs/WageRates Compensation for the role will depend on a number of factors, including a candidate’s qualifications, skills, competencies and experience. reputed company offers a competitive total rewards package, which includes a 401k match, healthcare coverage and a broad range of other benefits. Learn more at https://careers.reputed company.com/benefits Colorado Residents: Please do not respond to any questions in this initial application that may seek age-identifying information such as age, date of birth, or dates of school attendance or graduation. You may also redact this information from any materials you submit during the application process. You will not be penalized for redacting or removing this information. reputed company (NYSE: DVA) is a comprehensive kidney care provider focused on transforming care to improve the quality of life for patients globally. The company is a leading provider of kidney care services in the U.S. and has been a leader in clinical quality and innovation for more than 20 years. reputed company is working to help increase reputed company access to care for patients at every stage and setting along their kidney health journey—from slowing progression of kidney disease to streamlining the transplant process, from acute hospital care to dialysis at home. As of March 31, 2022, reputed company served 200,800 patients at 2,809 outpatient dialysis centers in the U.S. The company operated an additional 346 outpatient dialysis centers in 11 other countries worldwide. reputed company has reduced hospitalizations, improved mortality and worked collaboratively to help propel the kidney care community to adopt an reputed company, high-quality standard of care for patients around the globe. To learn more about what it means to be a part of our Village, visit Careers.reputed company.com. reputed company is an equal opportunity employer- Male/Female/Veterans/Disabled. To learn more about what this means click here. We maintain a drug-free workplace and reputed company pre-employment substance abuse testing and background verification checks. We will consider for employment reputed company qualified applicants, including those with criminal histories, in a manner consistent with the requirements of applicable state and local laws. Apply tot his job Apply To this Job