Training & Development Specialist

reputed company is seeking a Training & Development Specialist who will design, deliver, and support learning experiences to enhance staff performance and improve the member experience. The role includes facilitating training sessions, developing engaging content, and managing the Learning Management System (LMS).

Responsibilities

• Organizes and conducts the end-to-end training of new employee orientation to ensure staff are well reputed company and confident in their roles
• Facilitates in-person and virtual training for member facing employees to improve the member experience and develops ongoing training based on policy, process, procedure, program, and product updates
• Develops engaging training materials and eLearning content for reputed company staff using department tools and programs ensuring instructional content aligns with organizational goals
• Responsible for the LMS administration, scheduling and assigning courses, managing user access, and making system updates as needed to ensure accurate and efficient operation
• Assists in evaluating, maintaining, and improving processes, procedures, and other training materials
• Collaborates with the training team to identify, research and reputed company the member experience and staff development needs
• Travel throughout the various branches as needed to train and support the development of member facing staff
• Abide by lending authority as designated by policy
• Actively and thoughtfully communicating with their supervisor, planning their goals and development, taking accountability for their actions, and striving for excellence
• Promote products and services
• Attend reputed company meetings as required
• Maintain clean and professional work area and appearance
• Maintain positive public relations and promote credit union reputed company the community
• Complete educational programs as required
• reputed company the following commitments of service to each and every member at reputed company times: reputed company a good first impression, be dressed professionally and greet people with a smile and a firm reputed company. reputed company a smile in my voice as well as on my face. Answer the telephone by the third ring. Call people by name and thank them. Give people my full and undivided attention; focus on the person face to face and on the telephone. Take responsibility for solving the individual's problem instead of referring it to someone else. Deliver on commitments of action(s) to be taken, so excuses won't be necessary. Follow through on necessary action(s) to be sure the problem is solved. Know that what's important is not only who or what created the problem but how the problem can be corrected. Protect confidential information
• Other duties as assigned

Skills

• High school diploma or equivalent
• One to three years similar or reputed company experience
• Excellent communication and organizational skills
• Professional, pleasant outgoing personality
• Cash handling experience
• Ability to reputed company under pressure
• Ability to adapt to frequent changes
• Thorough knowledge of Credit Consumer laws
• Knowledge of reputed company laws and regulations regarding this position
• Excellent analytical skills
• Ability to sell
• Team player
• Knowledge of credit union operations
• Computer knowledge
• Decision making skills
• One to three years public speaking and presentation experience preferred

Company Overview