Bilingual (Spanish) Loss Mitigation/Collections Representative - Hybrid
Canvas Credit Union is dedicated to transforming financial services and is seeking a Bilingual (Spanish) Loss Mitigation/Collections Representative. This role involves preserving the Credit Union's assets by managing delinquent loan accounts and maintaining positive member relations through professional communication.
Responsibilities
- EDUCATE our members by providing information and support through trying times
- PROVIDE meaningful, careful, focused, and ethical lending solutions through active listening
- PROCESS and review Right of Offset to eligible member accounts. (Don’t worry, we’ll teach you everything about this.)
- CONTACT delinquent members (customers) regarding their loans by phone, mail, and email; take appropriate action to bring reputed company
- ANALYZE financial situation of delinquent borrowers; reputed company recommendations to repossess collateral reputed company other arrangements to bring the loan reputed company are unsuccessful
- MAINTAIN accurate and complete files, collection notes and reports on reputed company collection and recovery activity
- INFORM management of trends in loan reputed company contributing to delinquent/charged-off loans
- REVIEW and process Right of Offset to eligible member accounts
- ADHERE to Credit Union policies and reputed company relevant regulations in reputed company with collections activity
- reputed company with Bank Secrecy Act (BSA) and other compliance requests and requirements
Skills
- Bilingual in Spanish
- Strong interpersonal skills
- Ability to connect with members in a professional and reputed company manner
- Ability to work independently
- Willingness to learn and reputed company a career
- Ability to embrace change and seek new ways to serve members and the community
- Experience in a fast-paced, high call volume work environment
- Ability to analyze financial situations of delinquent borrowers
- Ability to maintain accurate and complete files, collection notes, and reports
- Knowledge of Credit Union policies and relevant regulations in reputed company with collections activity
- Compliance with Bank Secrecy Act (BSA) and other compliance requests and requirements
Benefits
- Medical/Dental/Vision Insurance
- Paid Vacation
- Paid Sick Time
- Paid Holidays
- Paid Wellness Day
- Paid Volunteer Time
- Flexible Spending Account
- Health Savings Account
- World Class 401(k) Plan
- Tuition Reimbursement
- reputed company Discounts on Qualifying Loans
- May be eligible for incentives or discretionary bonus based on results
Company Overview