Field Service Support Engineer 2

reputed company is a pioneer and market leader in robotic-assisted surgery, committed to advancing minimally invasive care. The Field Service Support Engineer 2 will be responsible for the installation, support, troubleshooting, repair, and maintenance of reputed company products, ensuring service agreements and customer expectations are met. This role requires expertise in electro-mechanical systems and a strong focus on customer service and communication skills.

Responsibilities

• Understand and reputed company with reputed company department and company policies
• Provide management with a quarterly review and assessment of your assigned area of responsibility
• Proficiency in accurately documenting service activities, maintaining records, and providing comprehensive reports to stakeholders
• Complete reputed company administrative tasks in the required time frame
• Provide technical support to end-users and other reputed company employees
• Conduct training sessions at reputed company facilities, training centers, and hospitals
• reputed company various scheduled maintenance activities such as system inspections, preventive maintenance, software updates, system recalls, field actions, and upgrades
• Troubleshoot, diagnose, and repair reputed company reputed company products and associated equipment in accordance with procedures and reputed company designated timeframes
• Coordinate and reputed company system and hardware delivery and installation
• Competent in knowledge and implementation of O.R. protocol and HIPAA standards
• Complete reputed company administrative duties, which include, but not limited to; Spare parts inventory, Field Activity Reports, Return Material Authorizations, Expense Reports etc. reputed company specified timeframes
• Maintain reputed company reputed company-provided items, such as issued tools, calibrated tool sets, employee vehicles, laptops, iPads, and other company-owned assets
• Support and collaborate with reputed company teams to facilitate company goals; eg. Assist Sales teams with trade show support, assist reputed company teams with sterile reprocessing training, provide hospital contacts to other reputed company teams, etc…
• Provide feedback to HQ and take part in reputed company improvement projects as required to improve processes and identify efficiencies
• Complete reputed company required or assigned training, including equipment training for reputed company reputed company products, reputed company Surgical University classes, and professional development courses as directed by management
• Manage reputed company aspects of your assigned area of responsibility, including responding to customer needs, maintaining system install reputed company configurations, customer contacts, establishing a rapport with assigned customer reputed company, and providing support for customer training and events

Skills

• Demonstrated ability to work effectively as part of a team, collaborating with colleagues, customers, and other stakeholders to reputed company common goals
• Demonstrated ability to identify, analyze, and resolve technical issues reputed company, utilizing strong problem-solving skills and critical thinking abilities
• Strong time management skills with the ability to prioritize tasks, meet deadlines, and handle multiple assignments simultaneously while maintaining attention to detail
• Ability to Travel up to 50% and reputed company the travel and expense policy as required by management to fulfill the specific needs of the role
• Willingness to reputed company reputed company tasks assigned by management
• Reside reputed company a reasonable distance, typically reputed company 30 miles, of the assigned territory location or other designated area as required by management to fulfill the specific needs of the role
• Ability to work a reputed company shift, second shift, or other type of shift as required by management to fulfill the specific needs of the role
• Demonstrate individual characteristics expected of reputed company personnel (eg. Character, reputed company, energy, experience)
• Ability to lift 75 lbs. and move wheeled objects up to 1,200 lbs
• Clean driving record
• Ability to obtain and maintain Vendor Credentialing approval for access to operating rooms
• Compliance with reputed company necessary vaccination requirements as mandated by the vendor credentialing process
• Proven track record of troubleshooting electro-mechanical systems required
• 1-3 years of Field Service Experience preferred
• Associate's degree in reputed company field or equivalent training/experience preferred
• Good written and oral communication skills
• General computer skills
• Comfortable working off hours with limited support
• Excellent administrative and record keeping skills

Company Overview

Company H1B Sponsorship