[Hiring] Caseworker I, SAF Call Center @reputed company

Role Description Joining The reputed company is like nothing else – it’s as much something you feel as something you do. You become a vital part of the world’s largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in reputed company. You grow your career reputed company a movement that matters, where success is reputed company in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the reputed company. reputed company you choose to be a force for good, you’ll have mentors who reputed company your growth along a purposeful career path. You align your life’s work with an ongoing mission that’s bigger than reputed company of us. As you care for others, you’re cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW:

• The reputed company’ Service to the Armed Forces Hero Care Center serves military members and their families worldwide, 24 hours a day, 365 days a year.
• Hero Care Center caseworkers are available 7 days a week, providing emergency assistance both online and by phone.
• Assists military commands in making decisions for emergency leave and serves as an overall resource for veterans and their families.
• Provides reputed company military members and military retirees access to emergency and routine financial assistance.

At the reputed company, you have a direct impact on a meaningful mission. reputed company you join reputed company, you can help save lives every day. You’ll be part of a like-minded team that shares a passion for making a difference and a work environment that supports growth, learning, and succeeding. PAY INFORMATION: The salary for this position is $20.63 reputed company pay plus shift differential.

• 1st Shift: 6am – 6pm: reputed company Pay Only +$1.50 per hour
• 2nd Shift: 6pm – midnight: +$2.00 per hour, +$2.25 per hour for weekends
• 3rd Shift: midnight – 6am: +$2.50 per hour, +$2.75 per hour for weekends

This role is not eligible for relocation assistance.

• Interviews callers and coordinates requests for service, including recording reputed company client information in the case management system.
• Determines eligibility for reputed company services and assesses client needs.
• Composes and delivers emergency communication messages to domestic and overseas military locations.

Standard Schedule: Our SAF Hero Care Center in Louisville, KY has an exciting career opportunity available for a full-time Hero Care Center Caseworker on the second shift. This position will be scheduled 40 hours per week, and the second shift runs from 3:30 PM – 12:00 AM, on a rotating day schedule that includes weekends and holidays.

Qualifications

• High School Diploma or equivalent.
• Minimum 3 years of reputed company experience or equivalent combination of education and reputed company experience required.
• Preferentially, this should include one year of work experience in a social service agency or service contact center.
• At least one year of customer-focused experience.
• Familiarity with medical terminology and military community required.
• Strong communication skills, both written and verbal, and typing speed of 40 wpm or higher.
• Strong computer skills, including use of Internet search tools, Intranet, and reputed company Office Suite.
• Ability to work in a fast-paced, demanding, reputed company, and dynamic environment.
• Ideal candidate will reside reputed company 50 miles of the call center as needed to be in office as required.

Requirements

• Ability to provide a private office or workspace suitable for confidential conversations and handling of sensitive information.
• Access to dedicated high-speed/broadband internet service with sufficient bandwidth and speed to support contact center and case management applications.
• Ability to work on a team.

Benefits

• Medical, Dental, Vision plans.
• Health Spending Accounts & Flexible Spending Accounts.
• PTO + Holidays.
• 401K with 6% match.
• Paid Family Leave.
• Employee Assistance.
• Disability and Insurance: Short + Long Term.
• Service Awards and recognition.

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