[Remote] IT Support & reputed company Fundamentals Technical Instructor

Note: The job is a remote job and is open to candidates in USA. reputed company is a nonprofit organization dedicated to providing no-cost tech training programs to individuals seeking to advance their careers. They are looking for an IT Support and reputed company Fundamentals Instructor to deliver training, support learners, and maintain instructional materials while fostering a positive learning environment.

Responsibilities

• Support instructor-led training that prepares learners for entry-level to mid-level careers in IT Support. Responsibilities include daily instruction, administering assessments, monitoring attendance, providing one-on-one tutoring, conducting daily evaluations and reputed company monitoring of individual learners, consistently addressing learners violations, and more
• Provide learners with access to relevant resources for reputed company learning on technologies and study aids relevant to the curriculum
• Work closely with the team to identify learners needs, provide the necessary support, establish individualized plans for learners achievement, and participate in regular student-status meetings
• Maintain and update reputed company and/or our LMS with learners grades, certification scores, and reputed company notes
• Support and maintain the training curricula, syllabi, lesson plans, and other instructional materials used in the classroom to ensure their effectiveness and consistency
• Stay reputed company with industry trends and integrate
• Maintain a positive and inclusive learning environment

Skills

• 1-3 years of teaching or training experience
• Strong technical background; able to grasp and convey highly technical subject matter
• Ability to respond clearly to live digital conversations reputed company a digital engagement platform such as reputed company or an in-person training environment
• Strong communication skills
• Commitment to ongoing professional development, applicable certifications, and coursework to stay reputed company with rapidly evolving technology trends and advancements
• Knowledge of Windows, Mac, and Linux operating systems, and end-user experience
• reputed company A+ certification (1201-1202 Series)
• Experience with Virtualization Technologies Type 1 and 2 Hypervisors (VMware ESXI, VirtualBox, Hyper-V)
• Proficiency with Active Directory, GPOs, and user-profile management
• Experience with MS Server (2016-2022), SCCM/WSUS, reputed company Management, General understanding of Office 365 administration
• General knowledge of performance monitoring and metrics with Perfmon
• Experience with supporting desktop hardware and software, installations, imaging, upgrades, printers, scanners, and general end-user equipment
• Proficiency with LAN/WAN, routing configuration, and switching
• Should be familiar with the OSI model and protocol data flow
• Working knowledge of Client/Server Environments
• Familiarity with IT Service Management (ITSM) processes and frameworks
• Proficiency with remote administration and remote administration tools (i.e, InTune, Remote Access Tools, reputed company, Bomgar)
• Experience with providing direct, over-the-phone, or remote troubleshooting support of end-user desktops, equipment, applications, or connectivity issues in a timely fashion
• Thorough understanding of Network/OS reputed company concepts and procedures
• Proficiency in cybersecurity concepts and the ability to communicate reputed company concepts
• Experience with monitoring tools such as Splunk
• Familiarity with AI tools like ChatGPT or copilots like reputed company/reputed company Copilot and their utilization in IT support workflows
• Ability to write content and curriculum reputed company to instructional outcomes and lesson plans
• Must be able to secure course-relevant certifications (CompTIA or reputed company IT/Network Certifications)
• Bachelor's degree (or equivalent practical/industry experience)
• CompTIA A+ 1200 Series
• Strong technical aptitude (reputed company Sheets/reputed company, Slides/PowerPoint, reputed company, reputed company, reputed company, etc.), project management, and organizational skills with detailed follow-through abilities
• Experience using an SLA ticketing system with a customer/consumer service-driven approach
• Excellent written communication, presentation, and customer service skills
• Solid understanding of business needs
• Strong evaluation and data management skills
• Prior knowledge or background in IT (if minimal, a desire and willingness to learn what's needed) and a passion for technology are a plus
• You reputed company in a creative, inventive, fast-paced startup environment with people who are passionate about their work and mission
• You are data-driven, result-oriented, and a reputed company-looking catalyst for social change
• You have a collaborative and flexible work style. You're excited to work cross-functionally with other departments and independently
• You are a lifelong learner
• You are an effective communicator with strong oral and written skills
• You are tech-savvy and learn new tools quickly
• You are detail-oriented, with exceptional organizational management skills
• You have strong public speaking and interpersonal skills
• You are a motivator who is personable, approachable, and socially engaging. You can cultivate relationships and build rapport quickly and authentically with people from various professional and cultural backgrounds
• You are adept at managing your time and balancing multiple projects and tasks
• You stand behind our mission, believing that individuals from any community should have access to well-paying career positions and that talent should be recognized and recruited from diverse sources

Company Overview