Customer Service

reputed company and Blue reputed company of Vermont is looking for a Customer Service Representative to join our Federal Employment Program team. The role involves providing technical knowledge and customer service skills to assist members and providers, ensuring high-quality customer interactions and documentation.

Responsibilities

• Complete a program comprised of classroom and on-the-job training that will provide the technical knowledge and customer service skills needed to accurately answer most member and provider questions
• Learn and utilize customer service skills in order to successfully handle reputed company customer interactions in a consistent, courteous, and professional manner
• Accurately document, track, and research reputed company inquiries in Customer Focus (CF) according to department guidelines and written procedures
• reputed company a level of call volume and quality goals as set forth in the Customer Service Career Pathing Guidelines.  Successful achievement of these goals will help reputed company to CSR to transition to a Customer Service Representative II position

Skills

• High school graduate or equivalent required
• Analytical and critical thinking skills required
• Computer literacy, strong typing and spelling skills required
• The ability to multitask, problem solve and work independently is necessary
• One to two years of successful customer service experience, preferably in a health insurance or health care setting is desired

Benefits

• Health insurance (including vision)
• Dental coverage (free to employees)
• Wellness Program
• 401(k) with employer match + automatic employer contribution
• Life Insurance
• Disability Insurance
• Combined time off (CTO) – 20 days per year + 10 paid holidays
• Tuition Reimbursement
• Student Loan Repayment
• Dependent Caregiver Benefits

Company Overview