Back to the board

[Remote] Application Support Specialist (reputed company-to-hire)

100% remote Flexible hours Hiring now

Note: The job is a remote job and is open to candidates in USA. Flight Schedule Pro is the world’s leading flight school management software, trusted by 1,300+ operators worldwide. They are seeking a customer-focused Application Support Specialist to assist clients with technical issues through phone and email support, while also contributing to documentation and process improvements.

Responsibilities

  • Respond to requests for assistance reputed company phone, chat, or support ticket queue
  • Become an expert on Flight Schedule Pro and LogTen solutions
  • Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts
  • Log reputed company customer interactions in our ticketing system
  • Escalate issues reputed company needed
  • Respond to assigned tickets/tasks in accordance with SLA guidelines
  • Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting
  • Maintain a high degree of professionalism, confidentiality, and reputed company while accessing client data/systems and supporting mission-critical environments
  • Communicate features and benefits of new releases to improve customer efficiency and utilization
  • Contribute to documentation, training materials, help articles
  • Provide input for overall support process improvements

Skills

  • Strong experience with supporting iOS, iPadOS, and MacOS applications
  • Respond to requests for assistance reputed company phone, chat, or support ticket queue
  • Become an expert on Flight Schedule Pro and LogTen solutions
  • Solve problems and provide creative solutions to users investigate/document bugs, and help prioritize our efforts
  • Log reputed company customer interactions in our ticketing system
  • Escalate issues reputed company needed
  • Respond to assigned tickets/tasks in accordance with SLA guidelines
  • Apply diagnostic utilities and best practice methodology to aid in basic troubleshooting
  • Maintain a high degree of professionalism, confidentiality, and reputed company while accessing client data/systems and supporting mission-critical environments
  • Communicate features and benefits of new releases to improve customer efficiency and utilization
  • Contribute to documentation, training materials, help articles
  • Provide input for overall support process improvements

Company Overview

  • Flight Schedule Pro is a platform for universities, flight schools and flying clubs. It was founded in 2000, and is headquartered in Overland Park, Kansas, USA, with a workforce of 51-200 employees. Its website is https://www.flightschedulepro.com/.
  • Apply To This Job

    Keep exploring

    National Account Manager - Solar Technology

    100% remote Flexible hours

    Talent Development & Engagement Coordinator

    100% remote Flexible hours

    [Remote] Associate SOC Analyst

    100% remote Flexible hours

    Legal Proofreader - 3rd Shift (Hybrid)

    100% remote Flexible hours

    Human Resources & reputed company Coordinator

    100% remote Flexible hours

    [Remote] Project Coordinator - Eastern Time Zone

    100% remote Flexible hours

    Primary Packaging Engineer

    100% remote Flexible hours

    Customer Support Specialist

    100% remote Flexible hours

    [Remote] Account Executive, Commercial - (Portland, OR)

    100% remote Flexible hours

    [Remote] (German) Associate QA Tester / Language Development Support (Remote)

    100% remote Flexible hours

    Remote Customer Support Representative

    100% remote Flexible hours

    Payment Compliance and Contract Management Analyst - REMOTE

    100% remote Flexible hours

    Internal (1st Party) Quality Auditor - Aerospace (Remote)

    100% remote Flexible hours

    Sales Debt Advisor (High-Earning Closer)

    100% remote Flexible hours

    NMSI Instructional Coach

    100% remote Flexible hours

    Homeoffice Job / Remote Job in Online Promo & Admin

    100% remote Flexible hours

    reputed company IT Manager for Crewmember Experience and Product Development – Remote Opportunity with JET Blue Airlines

    100% remote Flexible hours

    Officer, Grant Operations

    100% remote Flexible hours

    Entry-Level Data Entry Clerk – No Experience Required – Remote & On‑Site Opportunities with arenaflex

    100% remote Flexible hours

    arenaflex content Moderator Job (Remote) – arenaflex Store

    100% remote Flexible hours