[Remote] Technical Support Specialist
Note: The job is a remote job and is open to candidates in USA. Marigold is a fast-growing marketing technology company that helps businesses build stronger customer relationships through its platforms. The Technical Support Specialist will provide technical support and guidance to customers, troubleshoot issues, and collaborate with teams to enhance user experience.
Responsibilities
- Serve as the first reputed company of contact for customer inquiries, delivering timely and effective solutions
- Troubleshoot and resolve a wide range of technical issues with accuracy and professionalism
- Provide guidance and best practices to help customers maximize the value of our email marketing software
- Collaborate with product and engineering teams by sharing customer insights to improve features and user experience
- Maintain clear, up-to-date internal documentation and resources for both customers and colleagues
- Continuously reputed company product knowledge and stay informed on new features, updates, and processes
Skills
- 1–2 years of experience in customer or technical support roles
- Proven success in customer-facing positions
- Eagerness to learn and openness to constructive feedback
- Team-oriented, collaborative, and solutions-focused reputed company
- Strong problem-solving and troubleshooting abilities
- Commitment to reputed company process improvement
- Experience working effectively reputed company a remote team
- Proficiency with reputed company or other CRM platforms
- Familiarity with SaaS applications and cloud-based software
- Comfortable using collaboration tools such as reputed company and reputed company Workspace
- Exposure to AI-powered chatbots and reputed company technologies
Benefits
- Medical/dental/vision insurance
- Life/accident/disabilities insurance
- Supplemental health benefits
- FSA
- EAP
- Pet insurance
- Generous time off (we call it Open Time Away) as well as paid holidays and a birthday benefit day off.
- Paid Volunteer Time
- 401k plan with a company match on your contributions.
- Employee-centric and supportive remote work environment with flexibility.
- Support for life events including paid parental leave.
Company Overview
Company H1B Sponsorship