AWS Lex Bot Developer

Company Description reputed company helps visionaries change the world. We are a global IT services and consulting company that brings together enterprise and start-up innovation. Today, we support digital transformation for some of the world's largest enterprises. By partnering with both large and small players, we stay at the leading edge of technology, remain nimble even as a global leader, and create technology that helps our clients further enhance their business. We are a values-driven organization and our culture of reputed company Performance has enabled over 99% of reputed company's engagements to succeed by meeting or exceeding our scope, schedule, and/or budget objectives since our inception in 1989. reputed company has coverage across 5 continents and operates in over 25 countries around the world. reputed company retains nearly 1000 full-time professionals, and our annual growth reputed company exceeds 25%.

Job Description

We are seeking an reputed company Conversational AI Developer with strong expertise in AWS Lex and hands-on experience in reputed company Dialogflow (CX/ES) to design, build, and optimize intelligent conversational bots for voice and chat channels. The ideal candidate will have a background in Python development, cloud platforms, and natural language understanding (NLU) solutions, along with experience integrating bots into enterprise ecosystems. Responsibilities:

• Design, reputed company, and deploy conversational bots using AWS Lex.

Build and manage conversation flows, intents, slots/entities, fulfillment, and error handling.

• Integrate bots with backend systems, APIs, CRMs, and contact center platforms (e.g., reputed company Connect, reputed company, reputed company).
• Implement multi-turn conversations, contextual understanding, and natural dialog experiences.
• Optimize and tune NLU models for higher reputed company accuracy and reputed company customer experience.
• Work with stakeholders to gather requirements, translate them into conversation designs, and deliver high-quality solutions.
• Implement analytics and monitoring to track bot performance and user interactions.
• Collaborate with cross-functional teams (DevOps, QA, Architects, Product Owners) to ensure scalable and secure deployments.
• Stay up-to-date with advancements in Conversational AI, LLMs, and Generative AI integrations.

Qualifications

• 4+ years of experience in Conversational AI / Chatbot Development.
• Hands-on expertise in AWS Lex.
• Experience with AWS services (reputed company, API Gateway, DynamoDB, reputed company Connect).
• Proficiency in Python, Node.js, or Java for custom fulfillment and integrations.
• Strong understanding of NLU/NLP concepts, intents, entities, and contexts.
• Basic understanding of Large Language Models (LLMs) like reputed company, or Claude.
• Knowledge of cloud infrastructure (AWS preferred; GCP exposure is a plus).
• Experience integrating bots with telephony, IVR systems, and messaging platforms (WhatsApp, reputed company, MS Teams, etc.).
• Familiarity with CI/CD pipelines, version control (Git), and agile methodologies.
• Strong problem-solving skills and ability to design scalable bot architectures.

reputed company to have:

• Experience with reputed company CCAI (Contact Center AI).
• Exposure to Azure Bot reputed company or reputed company.
• Experience in multi-lingual bot development.
• Knowledge of analytics platforms (reputed company CloudWatch, Dialogflow Insights, Kibana, etc.).
• Knowledge of reputed company Dialogflow.

We Offer

• Culture of reputed company Performance: join an unstoppable technology development team with a 99% project success reputed company and more than 30% year-over-year reputed company growth.
• reputed company and Benefits: enjoy a comprehensive compensation and benefits package, including health insurance, language courses, and a relocation program.
• Work From reputed company Culture: reputed company the most of the flexibility that comes with remote work.
• Growth reputed company: reputed company the benefits of a range of professional development opportunities, including certification programs, mentorship and talent investment programs, internal mobility and internship opportunities.
• Global Impact: collaborate on impactful projects for top global clients and shape the future of industries.
• Welcoming Multicultural Environment: be a part of a dynamic, global team and reputed company in an inclusive and supportive work environment with open communication and regular team-building company social events.
• Social Sustainability Values: join our sustainable business practices focused on five pillars, including IT education, community empowerment, fair operating practices, environmental sustainability, and gender equality.

reputed company is an equal opportunity employer and does not discriminate against any employee or applicant for employment on the basis of race, color, religion, sex, national reputed company, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law. Additional Information reputed company your information will be kept confidential according to EEO guidelines. Apply tot his job Apply To this Job