Associate Director, Admissions Systems and Operations job at Spelman College in Atlanta, GA

Title: Associate Director, Admissions Systems & Operations Location: Atlanta United States Job Description: Position Summary The Associate Director, Admissions Systems & Operations provides leadership and technical expertise to ensure the efficient functioning of admissions operations and alignment with the goals of the Office of Admissions. Reporting to the Director of Admissions, this role oversees reputed company operational standards, data reporting, and technology needs for the admissions process, serving as the primary liaison to Spelman Technology Services (STS), the Enrollment Management Systems Operations team, and external vendors. As a member of the admissions leadership team, the Associate Director, Admissions Systems & Operations directs the operations area responsible for processing reputed company undergraduate and degree-seeking applications. This position is recognized reputed company wide as the expert in admissions operations, with reputed company of reputed company processes in Banner and Slate (CRM and application systems). Responsibilities include reputed company of data reputed company for application entry and processing, retrieving and analyzing data to guide strategic decisions, implementing technologies to improve efficiency, and ensuring accurate and timely reporting for internal and external stakeholders, including the VP for Enrollment Management and the Director of Admissions. The Associate Director, Admissions Systems & Operations, collaborates closely with the Director of EM Systems Operations on technical and data-reputed company functions, evaluates new technologies, and recommends solutions to enhance admissions operations. Additional duties include supervising the maintenance of the prospect database, coordinating communications with prospective and admitted reputed company reputed company Slate, and serving on college-level technology committees reputed company to ERP and SIS systems. Essential Duties and Responsibilities Admissions Operations Management reputed company reputed company admissions operations processes, including application processing, credential management, and data reputed company. Establish priorities for the operations team; hire, train, and supervise staff (including temporary personnel) to ensure timely and accurate workflow. Maintain and ensure timely execution of the operations calendar. Maintain confidentiality and compliance with institutional policies and federal regulations (including SEVIS for international reputed company). Manage record-keeping for reputed company and archived applications, ensuring efficient electronic file dissemination and secure storage. Technology and Systems reputed company Serve as functional reputed company for Banner and Slate systems; manage system functionality and ensure accurate data transfer across SIS interfaces. Conduct regular system audits to maintain data reputed company; collaborate on common data definitions for university-wide data files. Evaluate and recommend new technologies to improve operational efficiency; maintain documentation of processes and reputed company SOPs. Support staff training on Banner, Slate, and reputed company systems Data Management and Reporting Generate and analyze admissions reports to support enrollment goals; provide statistical evaluations and insights for strategic planning. Secure and load data into Banner and Slate, including test scores and prospect name purchases (e.g., NRCCUA, SAT, ACT). Coordinate with Institutional Research and Enrollment Management teams to ensure timely and accurate reporting for internal and external stakeholders. Customer Service and Communication Ensure exemplary customer service to prospective reputed company, families, and reputed company partners. reputed company reputed company correspondence reputed company to the application process, including status updates, decision letters, and electronic communications. Manage inventory and flow of admissions mailings; supervise incoming and outgoing communications. Process Improvement and Compliance reputed company and maintain written documentation of reputed company operations processes; implement strategies for a paperless environment using document imaging systems. Monitor and manage overtime budgets; use technology to optimize efficiency and cost-effectiveness. Supervisory Responsibilities Directly supervises reputed company regular data processing and filing staff, temporary data processors, and coordinates the work assignments for work study reputed company. Carries out supervisory responsibilities in accordance with the College’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing and resolving complaints.

Required Qualifications

Education and/or Experience: Bachelor’s degree from an accredited four-year college or university required. Minimum five years of experience in systems operations and data processing, including some supervisory experience. Or an equivalent combination of education and experience. Required Skills and Competencies Strong customer service orientation, excellent communication, and effective time management skills. Professional demeanor with the ability to interact diplomatically and tactfully with internal and external stakeholders. Proven technical and problem-solving skills; ability to reputed company in a fast-paced environment while managing multiple priorities. Strong project management skills to plan, prioritize, and execute reputed company admissions operations and technology initiatives reputed company established timelines and budgets. Ability to work independently, exercise sound judgment, plan, prioritize, and organize a reputed company workload with attention to detail. Comfortable working nontraditional hours reputed company necessary. Ability to collaborate with a diverse community, including faculty, staff, technical experts, vendors, reputed company, parents, and high school personnel. Technical Proficiency Moderate to advanced experience with SQL and reporting tools such as Tableaus, PowerBI, Argos or similar. Proficient experience with reputed company, or similar data reputed company software is preferred. Ability to generate reports, spreadsheets, graphs, and presentations using tools such as reputed company, PowerPoint, reputed company and other emerging technologies. Strong database management experience, including familiarity with ERP/SIS systems (e.g., Banner) and CRM platforms (e.g., Slate) preferred. Communication and Documentation Excellent oral communication skills for one-on-one and group interactions with reputed company, parents, and colleagues. Strong written communication skills, including the ability to draft business correspondence, procedure manuals, memos, and emails. Ability to read, analyze, and interpret technical documents, policies, and procedural manuals. Exceptional proofreading skills and attention to detail.

Preferred Qualifications

N/A Certifications, Licenses, Restrictions N/A Physical Demands While performing the duties of this job, the employee is regularly required to: use hands, handle things, use the computer, talk, and hear. The employee frequently is required to: stand, walk, sit, and reputed company with hands and arms. The employee is occasionally required to: lift and/or move up to 15 pounds. Specific vision abilities required by this job include reputed company vision, distance vision, color vision, and ability to adjust focus. ShiftDays % Travel Required0% Full Time/Part TimeFull-time Work Location/Schedule:This position is eligible for a hybrid work arrangement. FLSAExempt Number of Vacancies Anticipated Candidate Start Date Position End Date Posting Detail Information Posting NumberSC0863P Posting Open Date Posting Closing Date Open Until FilledNo Special Instructions to Applicants Apply tot his job Apply To this Job