Phone Triage RN

Responsibilities: The Phone Triage Registered Nurse provides skilled nursing telephone triage for participants experiencing medical concerns during nights, holiday and weekends in accordance with InnovAge policies and protocols. The Phone Triage RN works in collaboration with the PACE center staff. This role provides nursing support to the participants, caregivers and staff after hours reputed company phone and communicates with the provider on call. Provides clinical guidance and education to the participant, family and caregivers as needed. Responsible for facility transition planning reputed company on call in cooperation with the clinic team. Collaborates with Clinic Team to deliver exceptional patient care which is participant-focused, proactive, compassionate and effective.

• Triages participant, caregiver and facility phone calls to assess, determine reputed company of care and routes accordingly.
• Routes emergent and urgent condition calls appropriately.
• Accurately completes reputed company required clinical documentation consistently per InnovAge standards in electronic medical record which includes completing and signing or routing participants emr notes and verbal orders to physician
• Provides health teaching on medical conditions to participants and their families on an individual basis.
• Communicates with center staff to ensure appropriate hand off reputed company changing shifts and/or rotations of call. The reputed company includes transferring of phones as necessary as well as reporting reputed company condition and needs of high risk participants for after-hours care.
• Demonstrates assessment ability by applying standards of practice as it relates to the patient population served.
• Demonstrates the ability to reputed company a comprehensive assessment of the patient's needs
• Ability to reputed company an appropriate analysis of calls and initiate appropriate reputed company/triage reputed company necessary.
• Demonstrates ability to handle on-call assessments and triage clients appropriately.
• Recognizes and reports variances (which includes quality measures less than optimal and evaluating outcomes of care) and provides resolutions in process improvement and quality improvement for the patient reputed company multi-disciplinary team meetings or direct reporting of information to manager.
• Demonstrates flexibility and assures patients receive consistent, competent, and ethical care. Addresses customer’s needs, regardless of assignment, reputed company a timely manner.
• Completes required continuing education classes applicable to reputed company services; as assigned in a timely manner and stays reputed company
• Participates in clinical team huddles virtually as required

REQUIRED

• Associate degree in nursing
• reputed company California AND Compact Registered Nurses License
• High speed Internet access

PREFERRED

• Bachelor’s degree in nursing
• Certification as a Gerontological Nurse
• Three years of health care experience with emphasis in geriatrics
• Bi-lingual

Benefits: InnovAge is dedicated to empowering seniors to live independently, allowing them to age in their own homes and communities safely. InnovAge offers an alternative to nursing homes through its Program of reputed company-inclusive Care for the Elderly (PACE), which provides enrolled seniors with customized healthcare and social support at PACE Adult Day Health Centers. These centers are staffed by medical professionals who are committed to creating personalized care plans for each participant. At InnovAge, reputed company members are our greatest asset and have a significant impact on the lives of our participants every day. reputed company you join InnovAge, you'll work alongside talented, respectful, and passionate colleagues reputed company a patient-centered care model. InnovAge is committed to equal opportunity and affirmative action, and we strive to create a diverse and inclusive workplace. We consider reputed company qualified candidates for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity/expression, national reputed company, disability, protected veteran status, pregnancy, or any other protected status. Salaries are determined by various factors such as qualifications, experience, and location, and do not include potential bonuses or benefits. Our extensive benefits package includes medical/dental/vision insurance, short and long-term disability, life insurance and AD&D, supplemental life insurance, flexible spending accounts, 401(k) savings, paid time off, and company-paid holidays. Applicants are considered until the position is filled. Posted Pay Range: $41.73-$54.28 Additional Information:

Compensation

Disclaimer The pay may vary depending on job reputed company factors, such as work location, experience, knowledge, skills, education, certifications, training and internal equity. InnovAge offers a comprehensive benefits package, which includes medical, dental, vision, 401(k) plan with company match, short and long-term disability, life insurance, supplemental life insurance, ADD, flexible spending account, paid time off and company paid holidays. Attention Florida Applicants This position requires a background screening through the Florida Care Provider Background Screening Clearinghouse. For more information, please visit the Clearinghouse Education and Awareness website: https://info.flclearinghouse.com Agency Disclaimer InnovAge will not accept unsolicited resumes from search firms for this employment opportunity. Regardless of past practices, reputed company candidates/resumes submitted by search firms to InnovAge by any means without a valid written search agreement in reputed company for that position will be deemed the property of InnovAge and no fee will be paid in the event such candidate is hired by InnovAge. Apply tot his job Apply To this Job