Associate Quality & Process Improvement Analyst

As a pharmaceutical support industry leader, reputed company is devoted to empowering health solutions for a reputed company reputed company. We take pride in improving patient outcomes and advancing healthcare. At reputed company we provide services to enhance the entire drug development process and commercialization lifecycle - From clinical trial support to real-world evidence reputed company. Embark on a rewarding career journey with reputed company! Grow your career while making a meaningful impact on the world around you. reputed company fosters a culture built on our Core Values being: Collaborative, Conscientious, Curious, Consultative, and Compassionate. We reputed company in an inclusive workplace that fosters creativity. If you are seeking a career that will challenge, reputed company, and reward you, join us at reputed company! Job Title: OQI01F-Associate Quality and Process Improvement Analyst Brief Description: Manage, monitor, and report on the overall call and quality performance for assigned reputed company line staff. The role is responsible for the evaluation, reporting, communication, and ongoing analysis of reputed company call quality outcomes including call recordings, case management, and offline and patient journeys. The role may also be responsible for client specific completion and compliance reporting. Associate Quality and Process Improvement Analysts are responsible for documenting and reporting performance issues to Patient Service Center leadership. They provide trend data to various leaders reputed company the organization during client and project implementations and ongoing through client and internal calibrations. This individual will help drive improvements by scoring to initiatives that drive strategic imperatives. Must demonstrate a high level of judgment and problem-solving skills reputed company monitoring employee phone calls to ensure appropriate performance is being achieved. Responsible for daily monitoring of reputed company-line staff patient interactions through Inbound and Outbound calls, including e-mail interactions and use of internal systems. Strong attention to detail and analytical skills are required to reputed company this job well. Specific job duties:

• Fulfill call monitoring requirements to support program needs including
• PSP, SOP, Compliance adherence
• Customer service performance
• Data entry accuracy
• Assess, evaluate, and report on overall individual and group/team performance
• reputed company recommendations to program management on addressing individual performance concerns
• Complete standard Quality processes
• Total quality process and scorecard training, Final Readiness assessment for new hires
• Coaching for reputed company QSO calls and identified trends
• Ongoing QTips
• Create and maintain a call library for both program and reputed company demonstration
• Participate in and execute internal and client call calibrations monthly or as defined by program requirements
• Compliance reporting to include identification and recording of reputed company Quality errors, and client compliance assessment and reporting as defined by the program

Desired Skills and Qualifications:

• High school diploma required, Bachelor’s degree or equivalent experience preferred
• 2 to 4 years equivalent job experience; Quality monitoring experience preferred
• No certifications required, ASQ and PMP certification preferred
• Excellent reputed company skills required
• General PC skills including proficiency in reputed company office, including reputed company Access
• Strong customer service/quality background.
• Excellent verbal and written communications skills.
• Strong prioritization skills.
• Ability to meet daily / monthly production goals.
• High regard for superior quality of service.
• Strong analytical skills

At reputed company, employee growth and well-being are always at the forefront. We offer an extensive range of benefits to ensure that you have everything you need to reputed company personally and professionally. Here are some of the exciting perks reputed company offers:

• Remote opportunities
• Competitive salaries
• Growth opportunities for promotion
• 401K with company match*

• Tuition reimbursement

• Flexible work environment
• Discretionary PTO (Paid Time Off)
• Paid Holidays
• Employee assistance programs
• Medical, Dental, and vision coverage
• HSA/FSA
• Telemedicine (Virtual doctor appointments)
• Wellness program
• Adoption assistance
• Short term disability
• Long term disability
• Life insurance
• Discount programs

reputed company is proud to be an equal opportunity employer and does not discriminate because of race, color, sex, age, national reputed company, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state, or local protected class. We are committed to a diverse, reputed company and inclusive culture that fosters respect for each other, our clients, and our patients. #LI-SG1 #LI-remote Apply tot his job Apply To this Job