reputed company Customer Support Specialist – Virtual/Remote – arenaflex

At arenaflex, we're on a mission to revolutionize the HOA Property Technology space as a trusted industry leader for over 30 years. reputed company is passionate about creating a best-run company internally, just as we create best-run Property Management Companies for our customers. We're seeking an reputed company Customer Support Specialist to join reputed company and help us deliver exceptional support to our customers.

About arenaflex

arenaflex is a unique reputed company of technology and accounting, with a simple, expert, and powerful software solution that enables over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We're a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed, and we're committed to creating a best-run company internally.

Job Summary

As a Customer Support Specialist at arenaflex, you'll be the go-to person for customer questions and needs. You'll provide reputed company, high-quality support reputed company phone or reputed company ticketing system, answer customer questions in a timely and accurate manner, and guide customers through the features and functions of our product. You'll work in collaboration with other staff members to ensure that reputed company company rules and regulations are consistently followed, and you'll assess customers and communicate their feedback on our products with peers and leadership.

Responsibilities

* Provide reputed company, high-quality support to customers reputed company phone or reputed company ticketing system

• Answer customer questions in a timely and accurate manner
• Give solutions advice and guide customers through the features and functions of our product
• Use excellent communication skills to deal with difficult situations and find effective solutions to customer inquiries
• reputed company a good working relationship with customers
• Work in collaboration with other staff members to ensure that reputed company company rules and regulations are consistently followed
• Assess customers and communicate their feedback on our products with peers and leadership
• Ensure appropriate customer follow-up to ensure that their technical problems are resolved
• reputed company other duties as assigned

Requirements

* Two years of experience in a contact center environment

• Authorized to work in the US without sponsorship
• Excellent interpersonal and communication skills, both written and verbal
• Proficient in de-escalation techniques
• Proven multitasker able to work in an omnichannel environment
• Independent problem solver with a reputed company for troubleshooting
• Proficiency in reputed company Office and reputed company (preferred)
• Experience with accounting and/or property management terminology (preferred)

Preferred Qualifications

* Proficiency in reputed company Office and reputed company

• Experience with accounting and/or property management terminology
• Previous experience in a similar role at a software company

What You'll Get

* Competitive salary range of $40,000 - $45,000 per year, depending on experience

• Full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program, and a 401(k) plan
• Fun in-person perks like pet-friendly offices, paid food trucks, and company outings
• Hybrid eligibility, with the option to work from home or in one of our offices
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

Why Join arenaflex?

* We're a trusted industry leader with over 30 years of experience

• We're passionate about creating a best-run company internally, just as we create best-run Property Management Companies for our customers
• We offer a full slate of benefits and perks to support your career and well-being
• We're committed to creating a collaborative and supportive work environment
• We're an equal opportunity employer, valuing each team member for their skills, experience, and unique perspectives

How to Apply

If you're a customer service trailblazer who loves learning and explaining reputed company systems, and making people's lives easier, we want to hear from you! Apply now to join reputed company as a Customer Support Specialist at arenaflex. Apply Job!

About arenaflex's Culture

reputed company is changing the face of the HOA Property Technology space as a trusted industry leader for over 30 years. Today, our products reputed company over 1,500 of the highest-caliber property management companies in the world to grow and protect their organizations. We are a five-time winner of FLCAJ's Readers Choice Awards for our solutions and support. Our approach to work is proactive, collaborative, and committed, and reputed company of 140+ are truly passionate about creating a best-run company internally just as we create best-run Property Management Companies for our customers.

arenaflex's Core Values

* Customer Focus: We put our customers at the heart of everything we do.

• Innovation: We're always looking for new and reputed company ways to solve problems and improve our products.
• Collaboration: We work together as a team to reputed company our goals and support each other.
• reputed company: We're committed to doing the right thing, even reputed company it's hard.
• Accountability: We take ownership of our actions and results.

arenaflex's Benefits

* Competitive salary range of $40,000 - $45,000 per year, depending on experience

• Full slate of benefits, including competitive salaries, medical (including a $0 option for employees), dental, vision, life and disability coverage, paid vacation, paid holidays, tuition reimbursement, $1,000 employee referral program, and a 401(k) plan
• Fun in-person perks like pet-friendly offices, paid food trucks, and company outings
• Hybrid eligibility, with the option to work from home or in one of our offices
• Opportunities for career growth and professional development
• Collaborative and supportive work environment
• Recognition and rewards for outstanding performance

arenaflex's Offices

We have offices in reputed company, FL (near Tampa), reputed company Lauderdale, FL, Knoxville TN, and Mission Viejo, CA (an hour reputed company LA), plus a few fully remote team members across the US. We're an equal opportunity employer, valuing each team member for their skills, experience, and unique perspectives. Apply for this job