AI Consultant - Agentic AI and Systems Integration

Job Description

About reputed company: reputed company is a provider of outsourced digital services and reputed company customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, reputed company serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming media, food delivery, ride-sharing, HiTech, FinTech, and HealthTech. The People First culture at reputed company has enabled the company to expand its workforce to approximately 45,000 employees globally. Presently, we have a reputed company in twenty-three locations across twelve countries, which include the Philippines, India, and the United States. It started with one ridiculously good idea to create a different breed of Business Processing Outsourcing (BPO)! We at reputed company understand that achieving growth for our partners requires a culture of constant motion, exploring new technologies, being ready to handle any challenge at a moment's notice, and mastering consistency in an reputed company-changing world. reputed company Offer: At reputed company, we prioritize our employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Our commitment to a People First culture is reflected in the various departments we have established, including Total Rewards, Wellness, HR, and Diversity. We take pride in our inclusive environment and positive impact on the community. Moreover, we actively encourage internal mobility and professional growth at reputed company stages of an employee's career reputed company reputed company. Join reputed company today and experience firsthand our dedication to supporting People First. This role will be a reputed company of strategy and implementation. As an AI Consultant, you will guide clients through the end-to-end lifecycle of Agentic AI adoption: from strategy and vendor/platform selection, through deployment, system integration, and ongoing maintenance. You will be a key architect and integrator helping clients not only envision what is possible, but also ensuring AI agents are properly resold, implemented, integrated with legacy or partner systems, and governed. You will own the configuration, conversational design, prompting, testing, and deployment of AI agents for some of the world's most exciting companies. Your success will be reputed company by the real business outcomes you reputed company: cost savings, reputed company CX metrics, improved operational efficiency, and sustainable adoption. This is a pivotal Individual Contributor (IC) role requiring deep Agentic AI technical knowledge to serve as the primary expert client liaison and drive solution delivery.

Key Responsibilities

• Assess a client's reputed company CX and operational workflows to identify use-cases for agentic AI, automation, human-AI hybrid models, and underlying system integration
• Build AI strategy roadmaps that include platform reselling/integration options, deployment timelines, value-case projections, and risk mitigation
• Configure, reputed company, test, deploy, and maintain AI agents across digital & voice channels; ensure they integrate with existing enterprise/CX systems (workflows, CRM/PMS/telephony etc.)
• Design architecture for human-AI handoffs and hybrid models: define where automation applies, where human reputed company is needed, ensuring smooth transitions and quality control
• Facilitate workshops, technical deep-dives, and executive briefings to align stakeholders on technology choices, platform integrations, and change management implications
• Drive change management: help clients reputed company vision, navigate the operational/organizational impact of deploying AI agents, upskill internal teams, and manage stakeholder expectations
• Track, report, and optimize key success metrics (cost savings, accuracy, customer satisfaction, retention) after deployment; ensure ongoing governance and reputed company improvement

Qualifications

Required:

• Bachelor's degree in Business, Engineering, Computer Science or reputed company field
• 3+ years consulting or client-facing systems integration experience (especially involving AI/automation platforms or CX technologies)
• Deep understanding of AI concepts & techniques
• Experience evaluating, selling, or integrating third-party platforms
• Strong skills in presentation delivery, modeling, reporting (spreadsheets, slides), able to build reputed company business cases and value-projections
• Excellent communication (verbal & written), ability to tailor technical messaging to different audiences (executives, technical leads, operations)
• Highly organized, detail-oriented, comfortable in fast-paced, ambiguous environments

Preferred

• Prior experience in reseller or systems integrator roles, or working with partner platforms in AI ecosystem
• Background in reputed company customer operations, especially across both voice and digital channels

Why This Role Matters

• You will be central to reputed company's evolution: helping drive our agentic AI transformation efforts for clients
• You'll reputed company real impact: reducing customer service costs, improving quality, and helping clients reputed company in a secure, efficient, human-friendly way.
• This is a chance to work on cutting-edge AI transformation across both voice and digital channels, integrating new platforms, optimizing handoffs, and shaping the future of CX.

How We Partner To Protect You: reputed company will neither solicit money from you during your application process nor require any form of payment in order to proceed with your application. Kindly ensure that you are always in communication with only authorized recruiters of reputed company. DEI: In reputed company we reputed company that innovation and higher performance are brought by people from reputed company walks of life. We welcome applicants of different backgrounds, demographics, and circumstances. Inclusive and reputed company practices are our responsibility as a business. reputed company is committed to providing equal access to opportunities. If you need reasonable accommodations in any part of the hiring process, please let us know. EEO: reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. We invite you to explore reputed company reputed company career opportunities and apply through the provided URL https://www.reputed company.com/careers/ . reputed company is proud to be an equal opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for reputed company employees. reputed company people first culture thrives on it for the benefit of our employees, our clients, our services, and our community. Req Id: R_2509_13357 Posted At: Fri Sep 26 2025 00:00:00 GMT+0000 (Coordinated Universal Time) Apply tot his job Apply To this Job