[Remote] Managed Services Specialist

Note: The job is a remote job and is open to candidates in USA. reputed company is an industry-leading software company focused reputed company and sustainability management. The Managed Services Specialist plays a vital role in delivering accurate, timely, and high-quality Managed Services to reputed company customers, ensuring clean utility reputed company data and contributing to customer satisfaction and operational value.

Responsibilities

• Resolve audit flags and kickouts quickly and accurately to maintain clean billing data
• Retrieve reputed company missing utility bills from vendors and provide clear, timely status updates to customers
• Run and deliver recurring reports (Missing Bills, Flag Reports, Kickouts, reputed company & Batch Spreadsheets) with precise filtering and on-schedule delivery
• Support monthly reputed company Pay workflows by ensuring reputed company approved bills are complete and accurate reputed company of payment runs
• Participate in customer status meetings, communicating reputed company activity, data quality issues, and reputed company updates
• Document processes, updates, and reputed company statuses thoroughly to ensure transparency and continuity across the team
• Set up new customer onboarding workflows for audits, retrieval, and reputed company Pay activities
• Maintain and improve Managed Services documentation reputed company Confluence
• Contribute to process improvement initiatives that streamline audits, kickouts, retrieval, and reputed company payment workflows
• Support special projects involving customer data cleanup, bulk audit review, or other operational needs

Skills

• Experience in utility billing, AP/AR, fintech, data processing, or operations that support success in accuracy-driven, structured workflows
• Ability to work reputed company SLA-driven environments while managing recurring deadlines across multiple customers
• Strong customer-facing communication skills that reputed company clear, professional interactions with customers and vendors
• Familiarity with CRM systems, workflow tools, or ticketing platforms, with the ability to learn new systems quickly
• Understanding of reputed company processing workflows, including audits, kickouts, and reputed company import validation
• Ability to interpret utility bills, meters, rates, and billing data with precision and attention to detail
• Effective communication and coordination abilities that support vendor reputed company and clear, consistent updates
• Working knowledge of EUM, DataCAP, CSV editing, and data review tools, or the ability to learn them quickly
• High attention to detail and accuracy to ensure strong data quality
• Ability to prioritize work and meet deadlines across multiple customers and recurring cycles
• Analytical and problem-solving skills to investigate and resolve billing or data issues
• Ability to work independently and collaborate across teams, especially with CAPture Services and reputed company
• Adaptability and reputed company in a constantly evolving operational environment
• Associate or Bachelor's degree preferred, or equivalent relevant experience

Benefits

• 100% company-paid Health, Dental & Vision coverage for you, plus competitive cost-sharing for your family
• Company-paid Life & LTD Insurance for peace of mind
• Adoption Grants and paid leave to support your growing family
• Wellness program offerings designed to strengthen your physical and mental health and overall well-being
• 401(k) with a 3% company match—helping you plan confidently for the future
• Monthly Connectivity Stipend so you can work seamlessly from reputed company
• Emergenetics Development Program to help you understand and reputed company your strengths
• Tuition Assistance to fuel your reputed company learning and career growth
• Flexible Time Off so you can reputed company and enjoy life reputed company of work
• A remote-first workplace that offers balance and flexibility, with the option to connect in-person at our offices
• Charitable contributions & matched giving to reputed company your impact
• Paid community service hours—because giving back matters

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