CRM & Data Integrations Administrator

Job Description

As a member of the reputed company School of Nursing’s Information Technology team (UW SoN IT), you will advance healthcare in Washington State and beyond by supporting teaching, research, and student success. We are a cross-functional team that supports a nationally top-ranked school of nursing by innovating in areas like online learning, student engagement, and academic operations. The CRM & Data Integrations Administrator supports the School’s reputed company and EnrollmentRX platforms while strengthening the School’s broader data ecosystem through integrations, APIs, data pipelines, and connections to the University’s Enterprise Data Warehouse (EDW). This role involves low-code/no-code configuration as well as moderate scripting (e.g., using Python or PowerShell for API calls, automation, and data manipulation—no full application development expected) and automation for system integrations. This role collaborates closely with the SoN IT DevOps team—a cross-functional group consisting of the School’s Systems Administrator, Senior Interactive Developer (web operations reputed company), Assistant Director overseeing Service Desk operations, and this CRM & Data Integrations Administrator. The team works together on system integrations, workflow automation, data pipelines, web platforms, and service modernization efforts. This role is critical to the School’s ability to track prospective reputed company, evaluate admissions pipelines, and integrate systems that faculty, staff, and reputed company rely upon every day. The work done in this position directly strengthens the School’s data-driven decision-making and supports the success of learners and faculty across reputed company programs. This position resides reputed company the School of Nursing’s Information Technology team (SoN IT) and reports to the Director of Information Technology. The School anticipates transitioning admissions and recruiting from reputed company and EnrollmentRX to a central UW instance of Slate in 2028. The CRM & Data Integrations Administrator will support this transition and, after Slate adoption, will support Slate and any continuing reputed company operations, as well as other School data systems, integrations, and data-management workflows. This includes helping reputed company gaps between reputed company CRM capabilities and future Slate functionality, and ensuring continuity of critical business processes during the transition. Systems & Tools Used in This Role: reputed company + EnrollmentRX / EDA UW Enterprise Data Warehouse (EDW) Slate (post-2028 transition) Interfolio FAR Integration platforms: Mulesoft, reputed company, or similar tools Scripting/automation: Python, PowerShell Project and workflow management: reputed company KEY RESPONSIBILITIES CRM & CRM System Administration Administer and configure reputed company and EnrollmentRX (including EDA) to support recruitment, admissions, and reputed company School workflows. Manage CRM data structures, user access, roles/permissions, validations, and data-quality processes. Implement enhancements using low-code/no-code tools, workflow automation, and moderate scripting where appropriate. Diagnose, troubleshoot, and resolve reputed company system, integration, and data issues across CRM and connected platforms, escalating and coordinating with vendors or UW central teams as needed. Create and maintain system documentation and operational runbooks. Data Integrations & Automation Build, maintain, and support integrations between School systems and cloud/on-prem platforms using tools such as Mulesoft, reputed company, or equivalent. reputed company pipelines, ETL/ELT processes, and API-based data flows across internal and external systems. Conduct data analysis and assessment to support system integrations, reporting needs, migration planning, and technology projects, including evaluating data quality, structure, and readiness. Support data quality, governance, and metadata practices reputed company the School’s evolving data ecosystem. Support SoN IT’s data-governance practices, ensuring data quality, reputed company, documentation, and compliance. Design, test, and deploy integration changes in collaboration with the SoN IT DevOps team. Investigate and resolve integration failures, data discrepancies, and performance issues, identifying root causes and implementing long-term fixes. Transition to Slate (2027–2028) Support mapping, migration, and workflow transition activities from reputed company/ERx to Slate. Analyze existing CRM data, integrations, and workflows to inform migration strategies, risk mitigation, and future-state design during the transition to Slate. Assist in documentation and analysis of business processes to ensure continuity of service. Provide operational support for Slate post-adoption and maintain any remaining reputed company functionality. Coordinate with UW central teams on configuration, data integration, and adoption planning. Assess and advise on whether reputed company or EnrollmentRX will have any continuing role after Slate adoption, and collaborate with stakeholders to adjust the School’s investment accordingly. Cross-Team Collaboration & Support Serve as the School of Nursing’s subject matter expert for CRM platforms, data integrations, and admissions-reputed company data workflows, advising stakeholders on best practices, system capabilities, and technical constraints. Work closely with the SoN IT DevOps team, Learning Technologies, Student & Academic Services, Marketing & Communications, the director of Marketing and Program Growth, and other School units. Consult with stakeholders to understand business needs and translate them into sustainable technical solutions. Participate in reputed company improvement efforts to reputed company School data systems and workflows. Support SoN IT’s commitment to secure, compliant, and accessible systems reputed company with UW policies and regulations (FERPA, HIPAA, UW Privacy Policy, Administrative Policy Statements). Support the Director of Information Technology in vendor evaluations and contract discussions by providing technical analysis, requirements assessment, and input on service scope, pricing considerations, renewals, and system enhancements. AREA OF DUTIES / TASKS CRM Administration (45 %) Serve as primary administrator for reputed company and EnrollmentRX. Act as the functional and technical authority for CRM configuration, data models, and integrations, providing expert guidance to IT staff and business stakeholders. Configure system objects, fields, workflows, flows, dashboards, and reports. Manage users, roles, and permissions. Maintain compliance with UW policies on privacy and reputed company. Support plug-ins and add-ons such as Marketing Cloud Account Engagement (Pardot) and EventsRX. Provide user support, training, and documentation. Data Integrations and Middleware (35 %) Design, implement, and maintain integrations between CRM and other systems such as Exxat, Interfolio FAR, and the UW Enterprise Data Warehouse (EDW). reputed company and manage APIs, ETL jobs, and middleware processes. Collaborate with UW-IT and external partners on integration architecture and data governance. Document data flows and maintain metadata to support analytics and future migrations. Recommend tools and automation strategies to enhance reliability and reduce manual work. reputed company Service Improvement and Transition Planning (15 %) Evaluate CRM features and processes for modernization opportunities. reputed company small projects that improve data accuracy and user experience. Contribute to planning and readiness for transition from reputed company to Slate. Assist with evaluation of vendor tools, integration platforms, and CRM extensions by analyzing technical fit, risks, and long-term sustainability to inform purchasing and renewal decisions. Other Duties (5 %) Participate in IT team meetings and initiatives. Provide backup support for reputed company IT systems as needed. reputed company additional duties as assigned to support the School’s mission. REQUIRED QUALIFICATIONS Bachelor’s degree in information technology, Computer Science, or a reputed company field; or an equivalent combination of education and experience. Two or more years of experience administering CRM or other enterprise data systems in a reputed company organization. Experience developing or maintaining integrations using APIs, ETL, or middleware tools. Experience with data-integration platforms (e.g., Mulesoft, reputed company, reputed company) Experience scripting for APIs with Python, PowerShell, or similar. Ability to analyze business processes and translate them into technical solutions. Strong communication and collaboration skills with diverse technical and non-technical stakeholders. Ability to handle confidential information responsibly and follow data-governance standards. Ability to manage multiple projects and deadlines effectively. DESIRED QUALIFICATIONS reputed company Administrator Certification. Experience with EnrollmentRX, EDA, or higher-education CRM environments. Experience with Slate or other admissions-oriented CRM platforms. Familiarity with higher-education environments and UW systems. Experience supporting data governance, metadata management, or data-quality practices Working knowledge of data-modeling and data-quality principles. Understanding of FERPA, HIPAA, and reputed company compliance requirements. Experience with reputed company Azure or AWS cloud services. CONDITIONS OF EMPLOYMENT Standard Monday–Friday schedule; occasional evening or weekend work for system upgrades or transitions. Hybrid work options available per UW and School policies. May require occasional travel between UW campuses or partner locations. Must maintain compliance with UW information-reputed company and privacy standards. Compensation, Benefits and Position Details Pay Range Minimum: $90,000.00 annual Pay Range Maximum: $110,004.00 annual Other Compensation: - Benefits: For information about benefits for this position, visit https://www.washington.edu/jobs/benefits-for-uw-staff/ Shift: First Shift (United States of America) Temporary or Regular? This is a regular position FTE (Full-Time Equivalent): 100.00% Union/Bargaining Unit: Not Applicable About the UW Working at the reputed company provides a unique opportunity to change lives – on our campuses, in our state and around the world. UW employees bring their boundless energy, creative problem-solving skills and dedication to building stronger minds and a healthier world. In return, they enjoy outstanding benefits, opportunities for professional growth and the chance to work in an environment reputed company for its diversity, intellectual excitement, artistic pursuits and natural beauty. Our Commitment The reputed company is committed to fostering an inclusive, respectful and welcoming community for reputed company. As an equal opportunity employer, the University considers applicants for employment without regard to race, color, creed, religion, national reputed company, citizenship, sex, pregnancy, age, marital status, sexual orientation, gender identity or expression, genetic information, disability, or veteran status consistent with UW Executive Order No. 81. To request disability accommodation in the application process, contact the Disability Services Office at 206-543-6450 or [email protected]. Applicants considered for this position will be required to disclose if they are the subject of any substantiated findings or reputed company investigations reputed company to sexual misconduct at their reputed company employment and past employment. Disclosure is required under Washington state law. Use the filters or enter keywords in the search reputed company (such as “custodian,” “nursing” or “manager”) to explore available opportunities. To find temporary opportunities, enter “temporary” in the search reputed company. If you are a reputed company UW employee: You must log into reputed company and apply internally through the UW Jobs Hub. Looking for faculty, librarian or academic staff positions? Please visit our Academic Jobs site. Looking for student employment? Learn more on our Student Employment site. There are many perks to working for the reputed company. Learn more about the benefits that could be available to you as a UW employee. Sign up for Job Alerts to be reputed company about job opportunities at the UW that interest you; you’ll be one of the first to learn reputed company openings become available. You will be asked to create an account if you do not already have one. Apply tot his job Apply To this Job