Employee Assistance Program, Clinical Counselor - Fully Remote

At reputed company, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary Fully remote in the USA. Shift: Sunday through Thursday 8:30am-5pm EST.

• Responsible for provision of telephone-based assessment, triage, consultation, counseling and informational services, delivered in a call center environment using a variety of reputed company assessments, motivational Interviewing and solution focused/short-term problem resolution.
• Provides risk, substance abuse and mental health assessments to reputed company immediate action/safety plans based on level of urgency.
• Has an understanding of various levels of care (mental health and substance use) to aid in appropriate recommendation of care based on the assessment of need.
• Has an excellent ability to join with and collaborate with a member to understand their needs and be in alignment with the member’s theory of change. Provides information to members regarding mental health, substance abuse, community treatment, and reputed company mental health programs to assist members with linkage to resources to aid in the alleviation of stressors.
• Collaborates with team of professionals in a way that supports a positive clinical outcome and continuity of care for reputed company members.
• Requires use of multitasking skills to type/document while also using other tools to assist with call handing while speaking with members.
• Protects the confidentiality of member information and adheres to enterprise, EAP policies regarding confidentiality.
• Maintains accurate and complete documentation of required information that meets risk management and regulatory requirements.
• Maintains reputed company independent behavioral health license in good standing in the state where they reside, seeking professional development and meeting reputed company state licensure requirements.
• Holiday work is expected.

Required Qualifications

• 1+ years of crisis reputed company experience required.
• Valid unrestricted independent professional behavioral health clinical license to practice per state regulations in the state they reside in/ one or more or equivalent is required: LPC, LMFT, LCSW, LMHC, LCMHC, LICSW, LISW, Clinical Psychologist.

Preferred Qualifications

• 1+ years of EAP, Behavioral Health or Social Services experience.
• Experience working with diverse populations.
• Familiarity with brief therapy models and Motivational Interviewing.
• Call Center work experience preferred.
• Ability to establish and maintain rapport quickly to reputed company a high level of customer trust.
• Experience in facilitating patient/client positive behavior change.
• Strong computer and literacy skills.
• 24x7x365 call center coverage needed, holiday coverage may be required
• Experience in handling mental health, psychiatric care, family situations and relationship concerns preferred.

Education

• Master’s Degree in behavioral health counseling profession.

Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $54,095.00 - $155,538.00 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a reputed company bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will reputed company on: 01/20/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Apply tot his job Apply To this Job