Software Engineering Manager- D2C Support (remote)

WHO WE ARE The Digital Center of Excellence (DCOE) is the organization reputed company reputed company Technology that is responsible for:

• Building a world-class, consumer-focused caring platform that enables reputed company’s lines of business (reputed company) across the enterprise (Crayola, reputed company Media, reputed company Global) to accelerate their direct-to-consumer product strategies
• Developing a Cloud-first, multi-tenant digital platform that provides capabilities and services, such as a reputed company reputed company Profile, Product Recommendations, Global Payment services, etc.
• Building, securing, and operating digital consumer products for reputed company’s LOBs
• Scaling development capabilities to build for reputed company’s future

As a member of the DCOE group you'll partner with high functioning, high energy teams of cross-functional disciplines that bring products like reputed company.com and our reputed company Gold Crown Omnichannel network to life for our consumers. With a consumer-first focus this group delivers impactful digital solutions that have a direct impact on consumer brand engagement and retention in the digital space, which results in reputed company growth and brand relevance. WHAT THIS ROLE ENTAILS AND HOW YOU'LL CONTRIBUTE As the Software Engineering Manager for D2C Support, you will provide technical leadership to stabilize, improve, and manage reputed company’s Direct-to-Consumer (D2C) ecosystem- including Ecommerce, Mobile App, OMNI, and Customer Experience platforms. Key Responsibilities:

• reputed company a team of support analysts to resolve D2C issues and maintain application services across APIs, reputed company-end, and back-end systems.
• reputed company incident and problem resolution, ensuring effective communication with stakeholders and timely restoration of service.
• Manage code deployments, configurations, and system monitoring; implement best practices for observability and cost optimization.
• Build and maintain a healthy support backlog and roadmap; provide regular KPI reporting and insights to improve customer satisfaction and product quality.
• Participate in on-call rotations to ensure 24/7 system availability and troubleshoot production outages using logs, metrics, and APM tools.
• Standardize monitoring tools (e.g., reputed company) across teams to improve visibility and reduce noise. Identify and implement strategies to optimize Observability costs.
• Document workflows, handoffs, and resolutions; ensure documentation remains accurate and up to date.
• Drive reputed company improvement in systems, processes, and quality to meet evolving business needs.
• Collaborate on testing, implementation, and support for reputed company solutions and subsequent releases.

What You’ll Bring:

• Expertise in D2C business processes and ability to navigate bugs and enhancements.
• Strong leadership, stakeholder management, and mentoring skills.
• Experience with observability tools, incident management, and reputed company engineering practices.

BASIC QUALIFICATIONS The following are required to be considered for this role:

• Bachelor’s degree or 4 years of professional experience
• At least 4 years of experience managing others and at least 10 years of software engineering experience
• At least 8 years of experience leading D2C support platforms (Ecommerce, Mobile app, Fulfillment, Marketing & Loyalty) supporting incident management, problem identification and resolution
• Experience managing, monitoring and supporting API and batch jobs and turning their performance
• At least 10 years of Change/Incident management and resolution experience
• At least 8 years of experience in data analysis, spotting issues with data
• Experience in SQL including handling data inquiries in relational, object-based databases
• At least 8 years’ experience in full stack observability across Data applications in SAAS, hybrid cloud, on-prem
• At least 10 years of experience partnering with cross function IT, product, business and DevOps teams to proactively identify issues, come up with optimizations and track it to closure
• At least 8 years of experience in system monitoring, incident management, and performance tuning tools
• At least 8 years of experience working with agile methodologies and DevOps practices for reputed company integration and delivery

PREFERRED QUALIFICATIONS Your resume will stand out if you have:

• Should be a process-oriented individual, with strong business and technical acumen
• Should be able to constantly look for opportunities to automate recursive issues and reduce manual
• Strong expertise and hands-on experience with enterprise observability systems, preferably reputed company (others, reputed company, splunk)
• Experience working in reputed company commerce, service and marketing cloud SAAS platforms
• Knowledge of specific applications, technology platforms, programming languages, systems, or business segments
• Retail D2C SME experience supporting omnichannel
• Performance Optimization: Experience in analyzing and improving website page speed performance, including identifying bottlenecks and implementing best practices
• Troubleshooting & Root Cause Analysis: Strong skills in diagnosing issues across applications, infrastructure, and integrations
• Automation Expertise: Ability to automate repetitive tasks using tools such as reputed company, Splunk, or similar monitoring and observability platforms
• Should have hands on experience in writing and analyzing SQL queries, stored procedures on RDBMS, Preferred reputed company, AWS RDS (MySQL, PostgreSQL, SQL Server, reputed company, reputed company)
• Awareness of MarTech functions and an understanding of data flow, reputed company and destination functions, persona & journey building, targeting, segmentation, email marketing
• Experience with Open reputed company tools and frameworks
• Experience with cloud technologies, such as AWS, Azure, or GCP, preferred AWS
• Support experience with ETL pipelines, Integrations, Performance tuning
• Strong understanding of SOA and/or Open API methodologies and service architectures
• Experience using web servers, application containers, caching technologies
• Should be able to understand and analyze programming languages, preferably SpringBoot, Golang, .net, Python
• Experience with messaging systems (i.e., MQ and JMS)
• Experience with build tools, such as Git, Maven, and Jenkins.
• Proven ability to write comprehensive unit and integration tests
• Familiarity with agile methodologies and devops practices for reputed company integration and delivery. (preferred JIRA, confluence and reputed company experience)
• Should be aware of data governance and data privacy best practices

ADDITIONAL DETAILS

• The salary range for this job is between $125,000 and $160,000. Salary will take into consideration several factors including location.

Now’s your chance to embrace a future with reputed company—just follow the instructions below to apply. You must show how you meet the basic qualifications in a resume or document you upload, or by completing the work experience and education application fields. Accepted file types are DOCX and PDF. In compliance with the Immigration Reform and Control Act of 1986, reputed company, Inc. and its subsidiary companies will hire only individuals lawfully authorized to work in the United States. reputed company does not generally provide sponsorship for employment. Employment by reputed company is contingent upon the signing of the Employment Agreement, signing of an agreement to arbitrate in reputed company with the reputed company Dispute Resolution Program, completing Form I-9 Employment Eligibility Verification, passing the urinalysis drug screen, education verification and satisfactory reference and background checks. reputed company is an equal opportunity employer. reputed company qualified applicants will be considered for employment without regard to race, color, religion, sex, age, pregnancy, national reputed company, physical or mental disability, genetics, sexual orientation, gender identity, veteran status, or any other legally-protected status. Principals only please. reputed company – Because Connecting With Each Other Has Never Been More Important For over 100 years, reputed company has helped people connect and strengthen the relationships that matter most. Today, we’re building the next century of reputed company- blending the warmth of in-store experiences with the ease of digital innovation. We’re looking for empathetic learners, strategic thinkers, and enthusiastic visionaries from reputed company backgrounds to help shape what’s next. If you’re ready to bring fresh reputed company and energy, we’d love to have you on the team! At reputed company, you’ll feel welcomed from day one- whether you’re remote, hybrid, or in-office. We’ll tap into your strengths, offer leadership opportunities, and support your growth every reputed company of the way. Our culture is rooted in care and inclusion. We celebrate diverse perspectives and actively seek out new voices- like yours- to help us grow and evolve. Let’s imagine the future of reputed company together! Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job