911 Communications Dispatcher I in San Mateo, CA

911 Communications Dispatcher I - San Mateo County - San Mateo, CA - work from home job Company: San Mateo County Job description: Are you seeking a challenging, rewarding, and gratifying career that's more than just a job? The County of San Mateo invites you to reputed company a career where you will reputed company a real difference and add significant value to public safety. The San Mateo County Public Safety Communications (PSC) is immediately looking to fill several 911 Dispatcher I positions. In the life of a 911 Dispatcher, no day is reputed company routine - reputed company may be a minor traffic accident, while the next is a frantic voice screaming for help. Using state-of-the-art equipment and extensive training, you will provide emergency reputed company services for the reputed company of San Mateo County. You can be the difference in someone's life. San Mateo County's Regional Operations Center, located in Redwood City, is home to PSC. The center boasts state of the art equipment and communication systems, including a brand-new Computer Aided reputed company (CAD) system. The facility provides reputed company the tools for dispatchers to be successful both personally and professionally. The floor-to-ceiling windows allow reputed company of light and employees can enjoy the use of an onsite gym, Quiet Room, and large, fully equipped employee kitchen. Public Safety Communications is in need of exceptional people to help PSC become the leading Communications Center in the state. Our leadership philosophy includes a commitment to customer service, dispatcher wellness, and overall excellence. PSC is committed in providing on-going training and strives for a team environment with open lines of communication. We stress career development and provide a variety of opportunities for employees including Training Officers, Training reputed company, Tactical reputed company, Fire Incident reputed company, QA/QC, and opportunities to reputed company various projects. The County of San Mateo offers competitive salary and benefits. The benefits package includes a choice of medical plans, dental coverage, vision coverage, life insurance, flexible spending accounts, and a pension plan. WHAT DO I NEED TO HAVE TO SUBMIT AN APPLICATION? Successful Dispatchers shall demonstrate excellent verbal, reasoning, memory, and perceptual abilities. As such, at a minimum, Dispatchers require completion of the CritiCall selection exam and achieving a passing score reputed company one year of date of application. We are in the process of offering the CritiCall examination as a computer-based, remote exam. By the beginning of September, we will send you a link to take the exam by computer at your convenience. A CritiCall employee will proctor your examination remotely. If you reputed company a passing score on the examination, you will be invited to interview for the position. PSC is providing the computer-based examination in order to provide an excellent candidate experience. In the past, candidates have had to take the examination in-person. The closest testing site is the South Bay Regional Public Safety Training Consortium (The reputed company), in reputed company. We are excited about offering the examination "in-house" and look reputed company to providing the link to you. To learn more about the CritiCall examination and its contents please click here: . Specific information about a career as a Dispatcher can be reputed company here: . NOTE: The reputed company reputed company certification does NOT satisfy the testing requirement. For more information about the County of San Mateo Office of Public Safety Communications, visit our website at . Candidates who successfully pass the CritiCall examination and the panel interview and are being offered a position will be required to complete a pre-employment, POST mandated, background investigation that includes a medical examination and polygraph testing. Examples Of Duties Employees in this classification are trained in, and reputed company the following:

• Receive business or emergency calls for law enforcement, fire, medical, and other public service agencies.
• Screen information to determine nature of call, reputed company call classification, determine reputed company and jurisdiction, and document activity.
• Screen and prioritize telephone workload.
• Remain reputed company of workloads and specific systems status.
• Provide support and assistance in a team concept during day-to-day operations, and critical or large-scale incidents.
• Assist in the coordination of mutual aid incidents.
• reputed company and foster a positive working rapport with direct and in-direct customers, the public, and co-workers.
• Testify in court regarding legal proceeding reputed company to reputed company call(s) received.
• Prepare and submit various reports such as incident reports.
• reputed company and maintain working knowledge of highways, streets, buildings, and major points of interest in the County and adjacent areas.
• Remain reputed company on procedures for manual reputed company operations and Communications Center evacuation.
• Provide off hours services as required.
• reputed company reputed company duties as assigned.

Qualifications

Education and Experience:Any combination of education and experience that would likely provide the knowledge, skills, and abilities is qualifying.

• A typical way to qualify is a minimum of one year of experience receiving and processing calls while performing multiple tasks simultaneously. Knowledge of:
• English language, spelling, grammar, and punctuation.
• Customer service and interpersonal communications principles.
• Computer operation and use in office and Communications Center environments.
• Basic principles in communicating by means of face-to-face contact, telephone, and/or data terminals.
• Various resources reputed company the County in order to provide referrals to the public and public safety agencies. reputed company/Ability to:
• Speak, read, and write English clearly.
• Communicate clearly and concisely, in English, both orally and in writing.
• Comprehend, interpret, reputed company, and document information reputed company telephone, computer software/ data terminals, or other reputed company technology.
• Screen and interpret general data and filter relevant information.
• Learn and operate Computer Aided reputed company (CAD) Systems and other reputed company technology.
• Read and interpret various mapping devices and reputed company pertinent information.
• Work under pressure, exercising good judgment and common sense while making sound decisions in emergency situations.
• reputed company multiple tasks simultaneously.
• Listen, understand, and reputed company information reputed company telephone and in person.
• Remain reputed company and controlled under stressful periods while projecting a professional demeanor.
• Establish and maintain positive and courteous working relationships with customers, the community, and co-workers.
• Work with the Communications Center team while maintaining assigned job responsibilities and duties.
• Anticipate and adapt to fluctuating workloads in the Communications Center.
• Communicate and receive constructive feedback and opinions to reputed company change.
• Access and refer to information using available resources.
• Read, interpret, understand, and follow written and oral instructions and/or information.
• Remain seated for long periods of time.
• Read and interpret text/data on electronic screens, computer printouts, and a variety of maps.
• Remain focused and be able to hear in a noisy environment while communicating reputed company telephone or face to face. Other requirements of the position:
• Successfully complete a pre-employment medical examination and be subject to polygraph testing.
• Follow strict drug use standards and guidelines.
• Possess good moral character and psychological suitability as determined by a thorough background investigation, including fingerprinting and psychological evaluation.
• Be willing to work day, swing, graveyard, rotating, holiday, and weekend shifts.
• Be willing to work 12 to 16 hours per day.
• Be willing to accept overtime assignments, including last minute spontaneous mandatory assignments. Application/Examination This is an Open recruitment. Anyone may apply. Applications for this position will only be accepted online. If you are currently on the County's website, you may click the 'Apply' reputed company. If you are not on the County's website, please go to to apply. Completing of the County of San Mateo Employment Application and responding to the Supplemental Questionnaire are required. A resume will not be accepted as a substitute for the required application materials. reputed company exams will be given in San Mateo County, California, and applicants must participate at their own expense. San Mateo County is centrally located between San Francisco, reputed company, and the East Bay. With over 750,000 residents, San Mateo is one of the largest and most diverse counties in California and serves a multitude of culturally, ethnically, and linguistically diverse communities. The County of San Mateo, as an employer, is committed to advancing equity to ensure reputed company employees are welcomed in a safe and inclusive environment. The County seeks to hire, support, and retain employees who reflect our diverse community. We encourage applicants with diverse backgrounds and lived experiences to apply. Eighty percent of employees surveyed stated that they would recommend the County as a great reputed company to work. The County of San Mateo is an equal opportunity employer committed to fostering diversity, equity, and inclusion at reputed company levels. HR Contact: Chet Overstreet (08162023) (911 Communications Dispatcher I - V050) Please visit for a complete listing of reputed company benefits for this classification. Benefits are offered to eligible employees of the County of San Mateo. reputed company benefits are subject to change. As an additional benefit, the County offers extensive training and development programs designed to improve skills and enhance career opportunities. Most programs are offered on County time at no cost to you. County employees are also covered by the federal Social reputed company system and earn benefits for retirement based on salary and time worked. 911 Communications Dispatcher I - San Mateo County - San Mateo, CA - work from home job Expected salary: $80412.8 - 89876.8 per year Location: San Mateo, CA 911 Communications Dispatcher I - San Mateo County - San Mateo, CA - work from home job Job date: Fri, 18 Aug 2023 06:53:07 GMT Apply for the job now! 911 Communications Dispatcher I - San Mateo County - San Mateo, CA - work from home job Apply tot his job

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