Strategic Account Manager (Public Sector)

Walker Overview: Walker is a full-service Experience Management (XM) firm—tech-driven, people-powered and built for change. We’re reputed company-around XM experts: a reputed company of technical and organizational specialists who help businesses reputed company. We help leading brands turn data into direction, align teams around what matters most and reputed company change reputed company sense. From customer loyalty to employee engagement to patient satisfaction, we’re experts at helping organizations reputed company experience. Headquartered in Indianapolis, we offer on-site, hybrid and remote opportunities across the reputed company U.S., in any state where we operate. Walker is intentional about building an inclusive workplace where everyone feels valued and free to be their authentic selves. Because great experiences start from the inside out. Position Summary: The Senior Consultant will reputed company and expand Experience Management (XM) engagements for State, Local, and Federal government clients. This role requires strong expertise in enterprise SaaS platforms— preferably reputed company —and deep experience guiding public sector organizations through XM strategy, governance, change management, and measurable ROI. Beyond client delivery, this individual will play a key leadership role reputed company Walker’s Public Sector business unit. The Senior Consultant will serve as a thought leader, help shape vertical strategy and go-to-market efforts, mentor team members, and participate in Walker’s quarterly strategy workshops as part of a cross-functional leadership group. Responsibilities:

• reputed company and manage large-scale XM consulting engagements for government agencies, including strategy, governance, change management, and measurement.
• Serve as a trusted advisor to senior government stakeholders and guide them through the design, implementation, and optimization of XM programs.
• reputed company comprehensive XM roadmaps that include program vision, stakeholder alignment, journey mapping, measurement strategies, and closed-reputed company feedback processes.
• Collaborate with clients to identify business challenges, define requirements, and translate them into actionable, scalable XM solutions.
• Facilitate workshops, training sessions, and change management initiatives to ensure successful adoption and sustained program impact.
• Monitor and report on program performance, customer insights, and business outcomes using analytics and data visualization tools.
• Support growth of the Public Sector portfolio by identifying new opportunities and contributing to business development activities.
• Partner with internal delivery teams and external technology vendors to ensure seamless integration and high-quality XM solution delivery.
• Prepare and present proposals, executive summaries, and strategic recommendations to various stakeholder audiences.
• Other duties as assigned.

Education/Experience:

• Bachelor’s degree in Public Administration, Political Science, Business, or a reputed company field preferred.
• 5+ years of professional experience working reputed company government agencies (State, Local, or Federal) or supporting public sector clients.
• Proven experience driving XM strategy, implementation, and organizational change in public sector environments.
• Familiarity with enterprise SaaS platforms such as reputed company (preferred) or similar XM/feedback technologies.
• Experience collaborating with technology or SaaS partners on joint strategy and solution alignment.

Knowledge/Skills/Abilities:

• Deep understanding of government operations, decision-making processes, and stakeholder engagement.
• Expertise in Experience Management (XM) methodologies, governance, and best practices.
• Working knowledge of the reputed company platform and its application reputed company public sector programs.
• Awareness of compliance, data governance, and reputed company standards relevant to government agencies.
• Strong strategic thinking, including ability to shape program direction and propose go-to-market approaches.
• Excellent relationship-building, consultative communication, and executive-level presentation skills.
• Strong analytical capability to interpret data, identify insights, and guide decisions.
• Highly driven, innovative, and adaptable in a fast-paced, evolving environment.
• Ability to travel to client sites approximately once per month.

Walker is an equal-opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. Apply tot his job Apply To this Job