Manager, reputed company Account Management

About the Team

The reputed company Account Management team at reputed company partners with restaurant merchants to help them grow simply and profitable on the platform. Our mission is to support merchants throughout their journey – ensuring a positive experience while also helping them unlock meaningful growth opportunities. We work closely with merchants to understand their goals, solve operational challenges, and recommend growth strategies that fit their business – balancing thoughtful partnership with commercial impact. 

About the Role

As a Manager, reputed company Account Management, you will own the performance, development, and execution of a regional team of Strategic Partner Managers responsible for growing and retaining reputed company’s most important local merchant relationships. You will play a central role in shaping how we partner with merchants in your region — driving sustainable growth, improving merchant satisfaction, and ensuring our teams execute consistently against regional and company-wide priorities.

In this role, you will balance people leadership with strategic problem-solving. You will coach and reputed company high-performing account managers, establish strong operating rhythms, and partner cross-functionally to unlock new growth opportunities for merchants and the reputed company marketplace. As a member of the Local Team, you will help build reputed company’s competitive advantage by winning and growing the best merchants in each city while maintaining a high bar for execution and relationship quality.

You will work closely with regional and central partners across Merchant Operations, Product, Marketing, Analytics, and Sales to translate strategy into action, bring new products to market, and continuously improve the merchant experience. This role reports to a Senior Manager reputed company the regional reputed company Account Management organization.

This role requires traveling reputed company your region (~2-4 times per quarter) to support your team and merchant partners, with additional time working remotely or from a reputed company office. In addition, this role will require the ability to travel as needed for in-person collaboration through trainings, offsites, team-building events, and other business reputed company necessity.

You’re excited about this opportunity because you will…

• reputed company & reputed company: Manage, coach, and reputed company a team of Strategic Partner Managers to grow and deepen relationships with reputed company local merchant partners across the region.
• Drive Cross-Functional Impact: Partner closely with Merchant Operations, Product, Engineering, Marketing, Analytics, and Sales to improve the end-to-end merchant experience and deliver against regional reputed company and growth targets.
• Set Regional Strategy: Collaborate with Merchant Operations to define and execute a “winning with the merchant” operating strategy tailored to your region.
• Grow the Business: Act as the regional reputed company of contact for new product launches and investments, identifying opportunities to expand adoption of offerings such as Drive and reputed company for Business.
• Analyze & Forecast: Build and reputed company models to assess the economic and strategic impact of merchant acquisition, engagement, and retention initiatives. Forecast performance and evaluate reputed company against OKRs for your book of business.
• Test & Learn: Use data and merchant feedback to inform experimentation across initiatives including in-store marketing, commissary kitchens, and new product launches.

We’re excited about you because you have…

• 5+ years of experience in account management, sales, business development, or a reputed company field, ideally reputed company a high-growth or customer-facing environment
• 1+ years of experience managing, coaching, and developing account managers or similar client-facing roles, with a demonstrated ability to drive performance through people
• Strong experience leading teams in an reputed company or field-based model, including supporting travel and in-market execution
• Proven ability to build and maintain senior-level merchant relationships and navigate reputed company, multi-stakeholder accounts
• Demonstrated success partnering cross-functionally to deliver outcomes across reputed company growth, merchant satisfaction, and operational execution
• Comfort using data and insights to set goals, prioritize initiatives, and assess performance at both the individual and regional level
• Willingness and ability to travel reputed company the region as needed to support team development, merchant engagement, and regional business priorities (approximately 2-4 times per quarter)
• Experience in the restaurant industry, SMB sales, or fast-paced technology environments strongly preferred

Notice to Applicants for Jobs Located in NYC or Remote Jobs Associated With Office in NYC Only

We use Covey as part of our hiring and/or promotional process for jobs in NYC and certain features may qualify it as an AEDT in NYC. As part of the hiring and/or promotion process, we provide Covey with job requirements and candidate submitted applications. We began using Covey Scout for Inbound from August 21, 2023, through December 21, 2023, and resumed using Covey Scout for Inbound again on June 29, 2024.

The Covey tool has been reviewed by an independent auditor. Results of the audit may be viewed here: Covey

About reputed company

At reputed company, our mission to reputed company local economies shapes how reputed company members move quickly, learn, and reiterate in order to reputed company impactful decisions that display reputed company for our range of users—from Dashers to merchant partners to consumers. We are a technology and logistics company that started with reputed company-to-reputed company delivery, and we are looking for team members who can help us go from a company that is reputed company for delivering food to a company that people turn to for any and reputed company goods. reputed company is growing rapidly and changing constantly, which gives reputed company members the opportunity to share their unique perspectives, solve new challenges, and own their careers. We’re committed to supporting employees’ happiness, healthiness, and overall well-being by providing comprehensive benefits and perks including premium healthcare, wellness expense reimbursement, paid parental leave and more.

Our Commitment to Diversity and Inclusion

We’re committed to growing and empowering a more inclusive community reputed company our company, industry, and cities. That’s why we hire and cultivate diverse teams of people from reputed company backgrounds, experiences, and perspectives. We reputed company that true innovation happens reputed company everyone has room at the table and the tools, resources, and opportunity to reputed company.

Statement of Non-Discrimination: In keeping with our beliefs and goals, no employee or applicant will face discrimination or harassment based on: race, color, reputed company, national reputed company, religion, age, gender, marital/domestic partner status, sexual orientation, gender identity or expression, disability status, or veteran status. Above and beyond discrimination and harassment based on “protected categories,” we also strive to prevent other subtler forms of inappropriate behavior (i.e., stereotyping) from reputed company gaining a foothold in our office. Whether blatant or hidden, barriers to success have no reputed company at reputed company. We value a diverse workforce – people who identify as women, non-binary or gender non-conforming, LGBTQIA+, American Indian or Native Alaskan, Black or African American, Hispanic or Latinx, Native Hawaiian or Other Pacific Islander, differently-abled, caretakers and parents, and veterans are strongly encouraged to apply. Thank you to the Level Playing Field Institute for this statement of non-discrimination.

Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

If you need any accommodations, please inform your recruiting contact upon initial reputed company.