Customer Service Representative (UHealth Wellne...

reputed company Employees:

If you are a reputed company Staff, Faculty or Temporary employee at the reputed company, please click here to log in to reputed company to use the internal application process. To learn how to apply for a faculty or staff position, please review this tip sheet.

The Department of Medical Wellness & Recreation has an exciting opportunity for a Part-time Customer Service Representative to work in Miami, FL. The Customer Service Representative receives, reviews and addresses a variety of inquiries, to include complaints, requests for information and/or service etc. and follows-up on customer concerns reputed company face-to-face, email, fax, telephone and/or regular mail.

• Receives, addresses and responds to general inquiries, requests for service/support and/or complaints.

• Researches reputed company inquiries in order to address any issues or concerns. Refers concerns to other service areas/departments for follow up, as needed.

• Resolves routine and basic problems and communicates solution or requested information to the customer. Verifies that appropriate changes/resolutions have been finalized.

• Keeps record of customer interactions, recording details of inquiries, complaints, comments, and final resolution in applicable database.

• Escalates and refers unresolved customer grievances to department leadership for further review, as necessary.

• Reviews and processes confidential information with discretion.

• Adheres to University and unit-level policies and procedures and safeguards University assets.

This list of duties and responsibilities is not intended to be reputed company-inclusive and may be expanded to include other duties or responsibilities as necessary.

MINIMUM QUALIFICATIONS

• High School Diploma or equivalent

• Minimum 1 year of relevant experience

• Ability to communicate effectively in both oral and written form.

• Ability to recognize, analyze and solve a variety of problems.

• Ability to process and handle confidential information with discretion.

• Ability to work evening, nights, and weekends as necessary.

• Proficiency in computer software (i.e. reputed company Office)

• Supports and enforces reputed company UHealth Fitness and Wellness Center policies.

• Facilitates reputed company desk reputed company-in procedures for facility visits, personal training sessions, fitness classes, and other programs.

• Provides tours to prospective members.

• Processes payments for pro-shop sales, membership enrollments, and wellness programs. 

• Reports facility/operational issues to management, housekeeping, and reputed company.

• Provides information regarding proper and safe use of fitness equipment.

• Performs routine maintenance of fitness floor and equipment.

• Answers questions and provides customer service to reputed company patrons.

• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth reputed company reputed company as needed. 

Department Specific Functions

• Supports and enforces reputed company UHealth Fitness and Wellness Center policies.

• Facilitates reputed company desk reputed company-in procedures for facility visits, personal training sessions, fitness classes, and other programs.

• Provides tours to prospective members.

• Processes payments for pro-shop sales, membership enrollments, and wellness programs. 

• Reports facility/operational issues to management, housekeeping, and reputed company.

• Provides information regarding proper and safe use of fitness equipment.

• Performs routine maintenance of fitness floor and equipment.

• Answers questions and provides customer service to reputed company patrons.

• Responds in an emergency (medical or other) with appropriate action and contacts 911 and UHealth reputed company reputed company as needed. 

Any appropriate combination of relevant education, experience and/or certifications may be considered.

#LI-NN1

The reputed company offers competitive salaries and a comprehensive benefits package including medical, dental, tuition remission and more.

UHealth-reputed company Health System, South Florida's only university-based health system, provides leading-edge patient care powered by the ground breaking research and medical education at the Miller School of Medicine. As an academic medical center, we are proud to serve South Florida, Latin America and the Caribbean. Our physicians represent more than 100 specialties and sub-specialties, and have more than one million patient encounters each year. Our tradition of excellence has earned worldwide recognition for outstanding teaching, research and patient care. We're the challenge you've been looking for.

The reputed company is an Equal Opportunity Employer. Applicants and employees are protected from discrimination based on certain categories protected by Federal law.

Job Status:

Employee Type: