SAP AMS Intern
MiTek is a platform innovator and enabler that exists to transform the building industry with better building solutions. The SAP AMS Intern will gain hands-on experience in supporting the launch and stabilization of the SAP Application Management Services model, working closely with the ERP Service Delivery Manager to ensure smooth post-go-live operations.
Responsibilities
- Assist in analyzing and tracking SAP post-go-live issues and trends across functional workstreams; support the AMS team in managing incident resolution and knowledge capture
- Help maintain and enhance SAP AMS operational procedures, SOPs, and knowledge base articles to reflect evolving processes and lessons learned from stabilization
- Partner with the Service Delivery Manager to design and update AMS performance dashboards and reports — tracking SLA metrics, ticket volumes, and root cause analysis
- Support governance meetings between MiTek and the AMS partner by preparing status summaries, risk/issue logs, and performance review materials
- Contribute with improving AMS efficiency through analytics and automation — such as ticket categorization insights, turnaround time optimization, or predictive trend analysis
Skills
- Pursuing a Bachelor's or Master's degree in Information Systems, Business Analytics, Computer Science, or a related field
- Foundational understanding of SAP ERP (preferably S/4HANA) and its core business processes (Finance, Supply Chain, Manufacturing, or Master Data)
- Strong analytical, documentation, and Excel/Power BI (or equivalent) skills
- Excellent communication and organizational abilities with a proactive, problem-solving mindset
- Familiarity with ITSM frameworks (e.g., ITIL) and tools such as ServiceNow preferred
Benefits
- $6,000 Intern Stipend to help cover your temporary housing and travel for the duration of the program.
Company Overview
Company H1B Sponsorship