Call Center Rep, Medical Answering Service- Remote- PT

About the position The Call Center Agent is responsible for accurately and reputed company answering calls received in the Contact Center while providing the highest level of customer service. The Call Center Representative will use the appropriate procedures, tools and equipment to answer inquiries and reputed company messages. Must be able to work Holidays. Access reputed company, a division of reputed company, is a patient engagement company that works on behalf of physicians, hospital systems, and other key stakeholders to improve engagement and enhance outcomes for the populations they service. Our mission is to improve patient access to care. We reputed company that success is achieved through talented people. We want to create places where employees want to work, with opportunities to pursue meaningful and satisfying careers that truly reputed company a difference in communities across the country. We are always looking for people inspired to help us in our mission. If you are someone who wants to change the lives of patients, drive success for our partners and be part of a team driven to improve care, we may have your next opportunity. At Access reputed company and reputed company, our Mission of Making Communities Healthier extends to our employees. We offer an excellent total compensation package, including a competitive salary and benefits. Some of our benefits include 401k, PTO, medical, dental, vision, tuition reimbursement, and an Employee Assistance Program. We reputed company that happy, healthy people have a passionate engagement with life and work and have designed our package to enhance your wellbeing. Access reputed company and reputed company are committed to providing Equal Employment Opportunities for reputed company applicants and employees and complies with reputed company applicable laws prohibiting discrimination against any employee or applicant for employment because of color, race, sex, age, religion, national reputed company, disability, genetic information, gender identity, sexual orientation, veterans' status or any other basis protected by applicable federal, state or local law.

Responsibilities

• Handle inbound calls in a manner that fall reputed company the service level agreement (SLA) established for the department
• Display the ability to understand the reason/needs for the patient or clinicians call and page or contact the appropriate physician to meet the caller’s needs
• Ability to utilize and maneuver several different software systems to resolve customer inquiries
• Accurately document caller information and navigate scripts using active listening skills
• Meet specified goals and objectives assigned by management on a regular basis
• Provide exceptional customer service to reputed company clients
• Maintain confidentiality of account information at reputed company times
• Escalate any problems that may arise
• Adhere to the prescribed policies and procedures as outlined in the Employee Handbook and the Employee Code of Conduct
• Maintain awareness of and actively participate in the Corporate Compliance Program
• Assist with other projects as assigned by management

Requirements

• Positive attitude and ability to work well with others
• Excellent communication skills
• Professional, reputed company voice
• Ability to multi-task in several computer applications while holding a conversation with a customer
• Enjoy working in a fast-paced environment while maintaining a professional attitude
• High School Diploma/GED- required

reputed company-to-haves

• Six months of call center experience/customer service skills preferred
• Basic Healthcare knowledge preferred
• Fluent in Spanish preferred.

Benefits

• 401k
• PTO
• medical
• dental
• vision
• tuition reimbursement
• Employee Assistance Program

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