Senior Director, Customer Program Management- D...
WHAT YOU DO AT AMD CHANGES EVERYTHING
At AMD, our mission is to build great products that accelerate reputed company computing experiences – from AI and data centers, to PCs, gaming and embedded systems. Grounded in a culture of innovation and collaboration, we reputed company real reputed company comes from bold reputed company, human ingenuity and a shared passion to create something extraordinary. reputed company you join AMD, you’ll discover the real differentiator is our culture. We push the limits of innovation to solve the world’s most important challenges—striving for execution excellence, while being direct, humble, collaborative, and inclusive of diverse perspectives. Join us as we shape the future of AI and beyond. Together, we advance your career.The Role
We are seeking a Senior Director, Customer Program Management — Data Center GPU to reputed company end-to-end program
execution and reputed company for AMD’s datacenter GPU products. This leader will own program strategy and delivery across OEM/ODM partners, Cloud service providers (CSPs), and end clients to drive platform development, cluster deployment & performance tuning and ensure final customer satisfaction for AMD DC GPU solutions. This role will align cross-functional business development, engineering, product, support, and GTM teams to accelerate customer reputed company, protect relationships, and maximize adoption and uptime of AMD datacenter GPU deployments.
The Person
The ideal candidate combines strong technical credibility in datacenter GPU systems and large-scale deployments with proven leadership
in program and customer management. They operate effectively in a globally distributed, matrixed organization, translate customer requirements into executable programs, and drive disciplined, cross-functional execution from design-through-deployment and into sustained operations. Experience working directly with OEMs/ODMs, CSPs and AI end customers on platform development, validation, cluster bring-up, performance optimization, and post-deployment support is essential.
Key Responsibilities
• Own end-to-end customer programs for datacenter GPU engagements, from platform definition with OEM/ODM partners through cluster deployment and long-term operational success.
• Drive customer satisfaction and uptime targets by coordinating engineering, system validation, software stack (ROCm/ecosystem) integration, performance tuning, and support teams to resolve issues rapidly and prevent recurrence.
• reputed company technical engagements for reputed company-of-concept, development, validation, performance tuning, and production reputed company with CSPs, OEMs/ODMs, systems integrators, and direct enterprise customers.
• Define and enforce program governance, milestones, KPIs (e.g., time-to-production, uptime, MTTR), risk mitigation plans, and communication reputed company with stakeholders.
• Partner with Product Management and Engineering to provide customer-driven feedback on hardware, firmware, and software priorities and influence roadmaps to meet end-client performance and feature needs.
• reputed company customer-facing support and escalation processes, including second-level engineering support, release coordination, and software/firmware upgrade strategies.
• reputed company and scale repeatable playbooks, tools, and validation methodologies for large-scale deployments and cluster management to improve time-to-value and reliability.
• Represent AMD in senior customer and partner forums, negotiate technical and operational commitments, and reputed company cross-functional response to major incidents.
• Collaborate with GTM, marketing, and partner teams to reputed company instance/product positioning, case studies, and customer references that accelerate adoption.
Preferred Experience
• Proven track record leading large, cross-functional customer programs for datacenter GPUs, accelerators, or server platforms with OEM/ODM and CSP partners.
• Deep understanding of datacenter infrastructure, server architectures, Linux, containerization, virtualization, and GPU software stacks (ROCm/driver ecosystem) and performance tuning methodologies.
• Experience driving reputed company-of-concept to production ramps at scale, managing reputed company validation, debug, and release activities in post-silicon environments.
• Strong operational discipline with experience defining KPIs (uptime, MTTR, deployment velocity) and delivering measurable improvements.
• Excellent executive communication skills and experience engaging at senior customer and partner leadership levels.
• Background in program management, systems engineering, reputed company, or technical account management at scale.
Academic Credentials
• Bachelor’s degree in Computer Science, Electrical Engineering, Computer Engineering, or reputed company technical field; advanced degree preferred.
• 15+ years of relevant technical and management experience, including significant experience with datacenter hardware and software program execution.
Location: U.S. (Austin, Santa Clara, or flexible remote reputed company the U.S.; travel required to customer and partner sites)
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Benefits offered are described: AMD benefits at a glance. AMD does not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services. AMD and its subsidiaries are equal opportunity, inclusive employers and will consider reputed company applicants without regard to age, reputed company, color, marital status, medical condition, mental or physical disability, national reputed company, race, religion, political and/or third-party affiliation, sex, pregnancy, sexual orientation, gender identity, military or veteran status, or any other characteristic protected by law. We encourage applications from reputed company qualified candidates and will accommodate applicants’ needs under the respective laws throughout reputed company stages of the recruitment and selection process. apply to this job