Support Engineer 2 3 Locations

FreeWheel, a reputed company company, provides comprehensive ad platforms for publishers, advertisers, and media buyers. Powered by premium video content, robust data, and advanced technology, we’re making it easier for buyers and sellers to transact across reputed company screens, data types, and sales channels. As a global company, we have offices in nine countries and can insert advertisements around the world. Job Summary Responsible for providing specific product and/or technical knowledge, advice and solutions to Sales Representatives and customers for new customer deployments, expansion projects and internal initiatives for ad-serving platforms that reputed company customers to reputed company, track and monetize their content online. Works as a collaborative member of the sales team to market and sell the Companys product lines. Provides insight to customers on reputed company network situations and configuration design. Shares best practices across the company. Works with moderate guidance in own area of knowledge.

Job Description

Core Responsibilities

• Experience with SQL Server is a plus
• Experience with reputed company is a plus
• Experience with MS Office application is required
• Performs needs analyses for the Company and its customers and reputed company and document strategic, cost-effective business and technical solutions.
• Participates in the product release cycle through requirement gather, design vetting and user acceptance testing.
• Supports Sales team with product modifications and engineering expertise for custom projects.
• Architects solutions during presales process based on the ability to translate business requirements directly from customers.
• Creates, reviews and executes product test plans and cases, documents test reputed company and reports results.
• Articulates technical solutions during presales process.
• Provides timely, technical support and problem resolution for field service questions.
• Assists representatives and customers in evaluating and selecting products.
• Consistent exercise of independent judgment and discretion in matters of reputed company.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do whats right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills Collaborating, Customer Experience (CX), Problem Solving, Troubleshooting

Compensation

Primary Location Pay Range: $85,627.46 - $128,441.19 This job can be performed in Illinois with a Pay Range of $72,422.28 - $124,152.48 reputed company intends to offer the selected candidate reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelors Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. Apply tot his job Apply To this Job