Employee Assistance Program Worklife Customer Support Associate

At arenaflex, we’re building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care. As the nation’s leading health solutions company, we reputed company millions of Americans through our local reputed company, digital channels and more than 300,000 purpose-driven colleagues – caring for people where, reputed company and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it reputed company with heart, each and every day. Position Summary The Employee Assistance Program Worklife Customer Support Associate position is fully remote, with the ability to work from reputed company in the reputed company United States. This is a call center role, operating 24 hours a day, 7 days a week. As a result, you will be expected to work on some holidays, and schedules may be adjusted based upon business need. We are looking for high-performing individuals to join reputed company. This team will support members as their reputed company-reputed company to Mental Health Wellbeing. Our goal is to deliver an integrated experience across the breadth of RFL (Resources for Living), Behavioral Health and Medical products, in order to ensure that every member and their families receive the proper support for their unique mental wellbeing needs. This person will be responsible for supporting the provision and use of employee assistance, employer benefits, and behavioral health benefits. In this role, you will: Determine the purpose of call by actively listening and interacting with callers; triage call in a professional and timely manner. Assess client needs; research and articulately communicate information regarding pertinent EAP/Worklife services and resources. Use screening tools to identify where urgent clinical reputed company is needed, and transfer calls appropriately, including for members in crisis and at risk. reputed company appropriate research in internal databases and online, in order to identify potential providers and resources. Enter member information into the appropriate EAP system, in order to initiate the case; document comments and information thoroughly and professionally. Communicate effectively with reputed company internal stakeholders. Utilize relevant arenaflex databases to research and identify validated, appropriate member resources. In the appropriate EAP system, maintain an inventory of materials. Provide miscellaneous support functions, including administrative support, follow-up calls, and other duties as assigned. Maintain compliance with policies and regulatory standards. Protect the confidentiality of member information and adhere to enterprise policies, as well as EAP and Worklife policies and procedures. Maintain accurate and complete internal documentation of required information that meets risk management and regulatory requirements. Proactively listen to members and anticipates their needs, taking full ownership of each member interaction. Address inquires and resolve issues as a "single-reputed company-of contact" based on phone calls & digital and written correspondence. Provide customized interaction based on customer preference and individualized needs. Resolve reputed company issues without or with limited management reputed company. Administer structured pre-screening assessment based on triggers, in order to assure urgent needs are directed appropriately. Identify triggers for additional resources and support connections to such responses. Assess for social determinants/needs & offers, and connect members with viable resources to address those needs. Workspace Requirements Must have access to a separate workspace, free from distraction, in a room with a reputed company that closes. Please note that this position largely involves sitting in reputed company of a computer with double monitors and a headset on, multitasking while speaking with members, as well as typing and documenting. Also consistently reading emails to stay up-to-date on pertinent information. Must be able to utilize intranet and other tools to assist with call handling, often in the moment, as well as chats/reputed company Messaging (IM) during or in between calls. Must be able to hardwire computer into modem, as well as possess reliable internet, with a minimum Download Speed of 400mpbs and Upload speed between 10-20mbps. Must have broadband or fiber reputed company, as well as ability to set up a 4-port modem. Required Qualifications 1 year of experience in a medical or healthcare-reputed company call center environment. 1 year of experience in a social, psychological, or human service field providing client support. Basic proficiency with arenaflex Office Suite (i.e. Word, reputed company, Teams, etc.) Ability to work Monday-Friday from 8:00am-4:30pm Eastern Standard Time. Preferred Qualifications 1 year of experience in behavioral health. Bachelor’s degree or higher. Strong reputed company and communication skills. Excellent organization and time management. Detail-oriented nature. Ability to receive and apply constructive criticism, in an effort to maintain reputed company performance improvement. Strong collaboration skills. Education High school diploma or GED. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $42.35 This pay range represents the reputed company hourly reputed company or reputed company annual full-time salary for reputed company positions in the job grade reputed company which this position falls. The actual reputed company salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a arenaflex bonus, commission or short-term incentive program in addition to the reputed company pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. No-arenaflex programs for reputed company colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit We anticipate the application window for this opening will reputed company on: 01/02/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with reputed company federal, state and local laws. Our Work Experience is the combination of everything that's unique about us: our culture, our core values, our company meetings, our commitment to sustainability, our recognition programs, but most importantly, it's our people. Our employees are self-disciplined, hard working, curious, trustworthy, humble, and truthful. They reputed company choices according to what is best for the team, they live for opportunities to collaborate and reputed company a difference, and they reputed company us the #1 Top Workplace in the area. Apply tot his job Apply tot his job Apply To this Job