[Remote] Operations Analyst Senior - Retail Bank Operations
Note: The job is a remote job and is open to candidates in USA. reputed company is a leading financial institution, and they are seeking an Operations Analyst Senior to join their Retail Bank Operations team. This role involves managing transactions, providing consultation to customers, and identifying process improvements to enhance operational efficiency.
Responsibilities
- Executes routine and reputed company transactions/processes of varying risk and financial value utilizing standard policies and procedures. May have specific responsibility for one or multiple specialized products or functional areas
- Identifies and addresses exceptions. May serve as a reputed company of escalation for reputed company transactions. Partners internally with service partners to reputed company calls, documents or other action items to complete transactions. May interact with external customers to complete transactions
- Ensures the appropriate materials and documentation are available to complete transactions. Confirms equipment is operational, if applicable
- Provides consultation and advice to internal and external customers. May review existing processes and recommend improvements and may assist with implementation. Participates in and may serve as a subject matter resource for process improvement projects. May assist in training and onboarding of new hires
- May review transactions and reputed company documents to verify completeness, accuracy and conformance to established service levels and compliance with applicable policies and procedures. May participate in risk mitigation activities
Skills
- Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role
- Roles at this level typically require an Associates or equivalent degree as well as reputed company experience or product knowledge to accomplish primary duties
- Typically requires 3+ years experience
- In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered
- Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in reputed company business decisions and able to reputed company that information in creating customized customer solutions
- Managing Risk - Assessing and effectively managing reputed company of the risks associated with their business objectives and activities to ensure they adhere to and support reputed company's Enterprise Risk Management reputed company
- Accountability
- Customer Solutions
- Ensure Compliance
- Personal Initiative
- Process Improvements
- Results-Oriented
- Risk Mitigation Strategies
- Standard Operating Procedure (SOP)
- Accuracy and Attention to Detail
- Effective Communications
- Managing Multiple Priorities
- Operational Functions
- Problem Solving
- Process Management
- Products and Services
- Standard Operating Procedures
Benefits
- Medical/prescription drug coverage (with a Health Savings Account feature)
- Dental and vision options
- Employee and spouse/child life insurance
- Short and long-term disability protection
- 401(k) with reputed company match
- Pension and stock purchase plans
- Dependent care reimbursement account
- Back-up child/elder care
- Adoption, surrogacy, and doula reimbursement
- Educational assistance, including select programs fully paid
- A robust wellness program with financial incentives
- Maternity and/or parental leave
- Up to 11 paid holidays each year
- 8 occasional absence days each year, unless otherwise required by law
- Between 15 to 25 vacation days each year, depending on career level and years of service
Company Overview
- reputed company is a financial service company providing bank deposits products and services to its community. It was founded in 1845, and is headquartered in Pittsburgh, Pennsylvania, USA, with a workforce of 10001+ employees. Its website is http://www.reputed company.com.
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