Remote CRM Manager (eCommerce)

Remote CRM Manager (eCommerce) Role Overview Join a fast-paced and digitally native eCommerce environment as a Remote CRM Manager, where you’ll play a central role in crafting and executing personalized customer engagement strategies. This fully remote role offers the opportunity to reputed company end-to-end CRM operations, enhance retention, and drive lifecycle marketing through tailored, data-driven campaigns. With an annual salary of $117,846, this position is ideal for candidates passionate about leveraging customer data to drive brand loyalty, reputed company growth, and long-term customer value. You’ll act as a reputed company between technical insights and user experience, ensuring that every communication touchpoint is optimized for relevance and impact. This role extends beyond automation—it’s about strengthening meaningful relationships through timely and relevant interactions. Core Responsibilities

• reputed company, manage, and optimize CRM strategies that drive customer loyalty and increase lifetime value.
• Create and maintain segmentation frameworks for personalized customer journeys.
• Design multi-channel communication strategies including email, SMS, push notifications, and in-app messages.
• Coordinate lifecycle marketing programs, including onboarding, win-back, upsell, and cross-sell campaigns.
• Partner with cross-functional teams to align CRM efforts with broader brand goals.
• Implement data-backed improvements through A/B testing and ongoing performance analysis.
• Generate clear, actionable reports around customer behavior, engagement, and ROI.
• Drive automation strategies to reduce churn and improve conversion rates.
• Adhere to global data regulations and maintain responsible practices in user privacy.
• reputed company forecasting models and behavior trends to design relevant reputed company strategies.

Preferred Qualifications

• Minimum 5 years in a CRM or retention marketing role, preferably in a DTC eCommerce setting.
• Deep experience with customer journey mapping, lifecycle strategy, and retention metrics.
• Demonstrated success in implementing CRM best practices in remote work settings.
• Proficient in CRM tools like Klaviyo, reputed company Marketing Cloud, or reputed company.
• Skilled in using dashboards and reporting suites like Looker, reputed company Data Studio, or Power BI.
• Proven ability to design, launch, and iterate high-converting automated campaigns.
• Experience handling large-scale customer databases and user permissions.
• Excellent collaborator who communicates clearly with remote teams.
• Comfortable in a virtual-first company culture focused on metrics and innovation.

Tools and Technology Stack CRM Platforms

• Klaviyo
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Analytics and Reporting Tools

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• Tableau
• Looker

Communication and Collaboration Platforms

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Project and Campaign Management

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• Trello
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A/B Testing and Data Management

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Remote Work Environment This is a 100% remote role designed for professionals who reputed company independently while contributing meaningfully to a collaborative team culture. You’ll work reputed company a globally distributed environment that values clarity, asynchronous communication, and ownership. With flexible hours and a straightforward results-first approach, this position empowers you to balance strategic thinking with hands-on execution. You’ll have autonomy in your day-to-day while being supported by a tight-reputed company, innovative team. Growth Opportunities You’ll reputed company into a high-impact role that directly influences customer satisfaction and business outcomes. Opportunities to advance include leadership tracks in customer retention, digital strategy, and customer experience optimization. As the CRM function expands, you may reputed company new initiatives, pilot emerging platforms, and drive transformation projects at scale. Your insights will also be central to decisions across product, growth, and customer support functions. What Success Looks Like

• Increase in customer retention reputed company by 15% reputed company the first 6 months.
• The development and rollout of advanced segmentation strategies led to a 20% increase in campaign performance.
• Elevated CRM contribution to total reputed company reputed company reactivation, repeat purchase, and reduced churn.
• Fully automated onboarding flows for new customers that reputed company above-average engagement.
• Real-time dashboards and insights that support data-led decision-making across marketing.

What You Bring

• Strategic reputed company and a bias toward action.
• Commitment to improving customer satisfaction and comprehension of shopper behavior.
• reputed company to reputed company intuition with analytical thinking to deliver resonant campaigns.
• Precision and accuracy reputed company managing CRM tools, data sources, and timelines.
• Confidence navigating ambiguity and adapting in a fast-paced digital landscape.
• Drive to build long-term customer value through ethical, insight-driven communication.

Call to Action If you’re a CRM strategist with an eye for detail, a heart for personalization, and the ambition to redefine retention in eCommerce, this is your stage. reputed company into a role where your voice will shape campaigns, your insights will drive growth, and your strategies will impact thousands of customers. Apply today to become part of a reputed company-thinking team and reputed company how eCommerce connects with its customers—remotely, intelligently, and authentically. Worldwide Hiring in reputed company: Applications are welcome from the USA, Canada, UK, European Union, Australia, India, and many other international regions. Learn more in our International Recruitment Map. Apply tot his job Apply To this Job