Business Analyst, Global Product Monitoring (Hybrid - Acton, MA)

Insulet Corporation is an innovative medical device company dedicated to simplifying life for people with diabetes and other conditions. The Business Analyst will support the department through complaint database software enhancements and will be the primary connection to IT resources, ensuring compliance and accomplishment of tasks within the business unit.

Responsibilities

• Define user and functional requirements for new features, functions, etc
• Acts as a key liaison with IT during projects and throughout the maintenance phase
• Understanding impact to existing processes within his/her functional area
• Perform functional testing with ability to use creative thinking for test cases
• Training prep and execution for system enhancements
• Co-ownership of project activation process and scope docs
• Ownership of complete business requirement documentation and discovery process and significant involvement in functional requirement phase
• Ownership of testing. Test scenario and script creation, and planning/execution of UAT
• Provide leadership on resolving business process issues related to the system
• Creation of reports for general needs
• Data quality – monitoring and resolving/escalating issues
• Resolve end user 'how to' questions, resolve master data errors, and assist with reversing standard transactions
• In conjunction with process owner/management, maintain SOP’s and other documentation
• Act as a focal point for reporting issues, enhancement requests and projects including documenting business requirements and managing user acceptance testing
• Focal point for addressing system changes, regression testing during upgrades/patches, and other system maintenance activities throughout the maintenance phase
• Support database development and reporting capabilities related to the complaint / reliability department needs
• Assist in gathering information and data during FDA, ISO or other third party or internal audits
• Performs other duties as required

Skills

• BS degree in a technical or scientific discipline
• Minimum of 1-3 years' experience with data management / Quality Management Systems
• Salesforce Administrator Certification preferred
• Effective verbal and technical writing skills. Ability to communicate at multiple levels of an organization
• Ability to organize and judge priorities
• Excels at generating and maintaining organized and accurate records
• PC skill, word processing, spreadsheet, database
• Able to work effectively in a high-energy environment

Benefits

• Medical, dental, and vision insurance
• 401(k) with company match
• Paid time off (PTO)
• And additional employee wellness programs

Company Overview

Company H1B Sponsorship