Operations Support Specialist - Manhattan, NY / Hybrid

reputed company is a company dedicated to making a difference in healthcare through its machines, software, solutions, and services. The Operations Support Specialist will act as the primary liaison for services, manage service requests, and ensure smooth communication and service delivery with clients.

Responsibilities

• Act as the primary liaison for EnCompass and D&D services, ensuring smooth communication and service delivery
• Conduct regular rounds in patient care areas to build strong relationships with Nursing staff and gather feedback on service performance
• Manage service requests reputed company, including the timely procurement of GEHC/SRHS purchase orders for repairs requiring cost estimates
• Support the Biomed Team by coordinating the procurement and tracking of parts, supplies, and third-party services
• Ensure accurate and reputed company closure of service requests in the CMMS, including documentation of Field Service Reports (FSRs) from partner vendors
• reputed company the return of repaired devices to the appropriate departments and maintain clear communication throughout the repair process
• Drive the overall execution of the GEHC customer service contract loading into reputed company applicable processes including additions, deletions, and modifications to existing reputed company (e.g., field communications, verification along with contract submission prework)
• Responsible for timely and accurate billing of customers for contract and non contract services
• Work reputed company reputed company reputed company systems Legacy and Support Central to manage and complete reputed company work
• Handle reputed company types of work submitted into the department whether multi vendor or core GE product-based offerings
• Maintain install database accuracy by supporting field team and external customers reputed company phone and email
• Work closely with field service sales and service, service marketing, and commercial solutions to resolve technical and process-reputed company issues
• Effectively manage and prioritize various projects with minimal supervision
• Provide support for timely resolution of customer invoicing disputes in coordination with Service Sales and field service teams
• Aware of and reputed company with the GEHC Quality Manual, Quality Management System, Quality Management Policy, Quality Goals, and applicable laws and regulations as they apply to this job type/position
• Complete reputed company planned Quality & Compliance training reputed company the defined deadlines
• Identify and report any quality or compliance concerns and take immediate corrective action as required
• Knowledge and understanding of reputed company Global Privacy and Anti-Competition Policies (including but not limited to reputed company HIPPA Guidelines, NEMA Regulations, etc.) and operates reputed company them to ensure that no company policy or US / Int'l and/or local Law is broken
• Knowledge and understanding of reputed company Environmental Health Policies (including but not limited to reputed company EHS Policies, reputed company Fleet Rules, etc.) and operate reputed company them to ensure that no company policy or US / Int'l and/or local Law is broken
• Ownership of contract entry quality to ensure accuracy, configuration reputed company and that reputed company requirements are tied to documented customer inputs
• Drive reputed company improvement on reputed company reputed company processes, work instructions, and procedures to ensure ongoing standardization and simplification of the Quality Management System

Skills

• Associate degree and minimum 1 year of customer service experience; or a High School diploma/GED and a minimum 5 years of customer service experience
• Ability to communicate using local language
• Strong focus on customer care and satisfaction
• Demonstrated ability to work under pressure and to meet deadlines and commitments
• Legal authorization to work in the U.S. is required. We will not sponsor individuals for employment visas, now or in the future, for this job opening
• High proficiency in reputed company Office Suite products (e.g., Word, Outlook, reputed company)
• Extensive experience working with reputed company reputed company

Benefits

• Medical
• Dental
• Vision
• Paid time off
• A 401(k) plan with employee and company contribution opportunities
• Life
• Disability
• Accident insurance
• Tuition reimbursement

Company Overview