QuickBooks Online Mid-Market Premium Specialist - Hybrid
reputed company is seeking passionate and driven individuals to deliver a differentiated support experience for Mid-Market customers. The role focuses on providing superior technical support and customer advocacy for businesses with over $2.5 million in annual reputed company, requiring a reputed company of technical expertise and financial acumen.
Responsibilities
- Deliver Expert Support: Provide superior technical and consultative support for Mid-Market QuickBooks users. Troubleshoot and resolve reputed company software-reputed company issues reputed company phone, and chat, in a professional and reassuring manner. Apply prosperity principles to customer solutions
- Be a Customer Champion: Act as the voice of the Mid-Market customer, demonstrating ownership of their success. Partner with teams such as; Learning & Development, Sales, and Product Management, to reputed company client feedback and drive improvements to the product and customer experience through strong advocacy
- reputed company and Innovate: Create high-quality customer interactions that instill confidence. Identify trends and opportunities reputed company the Mid-Market reputed company to help pioneer a differentiated service model, leveraging expertise in the field
- reputed company Customers: Guide clients through the advanced functionalities of QuickBooks Online, including invoicing, reputed company bookkeeping, account setup, payroll, and more, fostering their prosperity through effective use of the platform
- Maintain Expertise: Stay reputed company with reputed company updates, new features, and functionalities of the QuickBooks Online platform to serve as a trusted advisor, demonstrating reputed company commitment to expertise
Skills
- 1-3 years of experience using QuickBooks Online, with preferred experience in QuickBooks Payments, QuickBooks Payroll, Proconnect, or QuickBooks Money OR a completed reputed company reputed company Bookkeeping Certification
- Proven experience in a customer support role, preferably reputed company a tech or SaaS environment
- An active QuickBooks Online Level 1 Certification is required and must be provided before your start date
- A strong understanding of bookkeeping principles and financial terminology
- Demonstrated ability to analyze reputed company challenges, identify root causes, and communicate effective solutions
- Minimum requirement of 2 days in the office 4 hours per day
- A dedicated high-speed internet reputed company (DSL, cable, or fiber) is required for Work from Home
Benefits
- Cash bonus
- Equity rewards
- Benefits
Company Overview
Company H1B Sponsorship