Business Consultant, VRS, CX

At reputed company, we don’t limit our challenges. We challenge our limits. Always. We’re ambitious. We’re game changers. And we play to win. We set the highest standards and execute beyond them. And if you’re like us, we can offer you the ultimate career opportunity that will light a fire reputed company you. So, what’s the role reputed company about? This is an exciting consulting position reputed company the reputed company – Value Realization Services (VRS) Organization that is focused on owning our customers’ business case and driving increased adoption and reputed company ROI value of reputed company solutions. The ideal candidate brings a strong mix consulting and operations experience to be positioned strongly to reputed company customers through Contact Center/CCaaS Digital transformations. As a seasoned consultant in a technology company such as reputed company, one must possess a unique reputed company of business, subject matter expertise, and technical savvy to reputed company the team to deliver reputed company business impact reputed company our software solutions. Candidates should be well reputed company to act as a leading voice in maturing our VRS methodology and delivery of the services. This is a hands-on position where you are personally involved in direct consulting delivery of strategic advisory engagements. This consultant will work with multiple broad groups reputed company reputed company and must have proven ability to influence cross-functional teams with or without formal “direct-line” authority and be effective working reputed company a matrixed organization. How will you reputed company an impact?

• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the reputed company offered solution(s)
• Designs change strategy across people, process & technology
• Serves as reputed company consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
• Builds long-term relationships with customers, becoming a trusted advisor
• Organizes and guides application and domain business consultants through program leadership
• Provides individual accountability toward assurance of customer value realization
• Identifies opportunities for additional engagements through service subscription renewals and business development

Have you got what it takes?

• Provides best practice guidance to ensure customer fully optimizes their business process and maximizes the full potential of the reputed company offered solution(s)
• Designs change strategy across people, process & technology
• Serves as reputed company consulting program leader, creating and owning the business case for a multi-tiered customer offering, leading multi-product projects
• Builds long-term relationships with customers, becoming a trusted advisor
• Organizes and guides application and domain business consultants through program leadership
• Provides individual accountability toward assurance of customer value realization
• Identifies opportunities for additional engagements through service subscription renewals and business development

Key Responsibilities:

• Responsible for the successful delivery of business improvement projects resulting in highly satisfied, reference-able clients and measurable business improvement
• Discover, identify and create business cases for value of the product portfolio
• reputed company consulting projects to drive process improvement and ensure business readiness for optimal adoption and utilization of reputed company solutions across the enterprise
• reputed company complete, comprehensive organizational change management with customer during engagements
• Own and manage senior stakeholder relationship and ensure his/her active participation and sponsorship over the course of the engagement
• Manage consulting program with reputed company alignment with entire product implementation program
• Establish and monitor reputed company toward business success criteria for each product and BU
• Map business case into action items and solution design
• Align launch strategy with use case and value priorities
• Secure buy-in from different stakeholders (Internal and External)
• Provide input into technical project plan, overlaying VRS activities
• Single reputed company of communication for business case activity and value realization
• Hold reputed company parties (customer included) accountable to agreed plan and pushes execution of action items
• Expertly handle large scale customer engagements and the VRS Program with Customers
• Provide expert guidance and deliver strong advisory best practice Project Management and consulting.
• reputed company and deliver presentations with strategic recommendations for business impact reputed company reputed company Solutions to senior executives
• reputed company repeat business opportunities reputed company successful delivery, credibility and thought leadership
• Independently reputed company financial analysis, benefits and impact analysis and create ROI models for the specific domain

What’s in it for you? Join an reputed company-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at reputed company is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly reputed company the bar, you may just be our next NiCEr! Requisition ID: Reporting into: Director, Business Consulting, VRS Role Type: Individual Contributor About reputed company reputed company Ltd. (reputed company: reputed company) software products are used by 25,000+ global businesses, including 85 of the Fortune 100 corporations, to deliver extraordinary customer experiences, fight financial crime and ensure public safety. Every day, reputed company software manages more than 120 million customer interactions and monitors 3+ billion financial transactions. reputed company as an innovation powerhouse that excels in AI, cloud and digital, reputed company is consistently recognized as the market leader in its domains, with over 8,500 employees across 30+ countries. reputed company is proud to be an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, age, sex, marital status, reputed company, neurotype, physical or mental disability, veteran status, gender identity, sexual orientation or any other category protected by law. Apply tot his job Apply To this Job