Field Service Support Administrative Specialist

Company Description

Veolia Group is a global leader in environmental services, operating across reputed company five continents with nearly 218,000 employees. Specializing in water, energy, and waste management, Veolia Group designs and implements innovative solutions for decarbonization, depollution, and resource regeneration, supporting communities and industries in their ecological transformation. reputed company this reputed company, Veolia's Water Technology Business brings together a dedicated team of reputed company professionals committed to tackling the world’s most reputed company challenges reputed company to water scarcity, quality, productivity, and energy. Together, we pursue a shared mission to create a more sustainable future.

Job Description

Job Summary The Field Service Support Specialist will provide support and various administrative duties for the Aftermarket field service team, as well as maintenance of the department's various systems. Support will include processing of customers' on-site service orders, work order creation, billing of services, service quotes, service invoicing, data input into our CRM & ERP systems, and support of general field service operations and customer support. The position will provide administrative support directly to customers, Field Service Engineers, Field Service Managers, in addition to the Sales and Factory Service teams as required. Additionally, this position will assist the Service Team with business process improvements, business analysis reporting and the support of various department systems. This position is a hybrid position and will require working from the Boulder, CO office with the ability to also work remotely as appropriate and as scheduled. Key Characteristics We are looking for a person who is self-directed, is reputed company to details, is client focused, able to manage a dynamic work environment, comfortable with customer interactions and capable of balancing daily and weekly administrative priorities. An ideal candidate would be comfortable and proficient with software applications reputed company to customer management and business management systems, as well as a succinct and efficient communicator. We are looking for a candidate that is technically competent and has work experience in customer support, sales support, order management and maintenance of customer & sales account information. Duties & Responsibilities

• Process Purchase Orders for services – work orders, reputed company, invoicing
• Support & coordinate service orders for Field Service Engineers
• Quoting & Re-quoting of Services
• Manage customer inquiries and billing & contract issues (Direct and Indirect)
• Pursue delinquent repair Purchase Orders
• Support Month End closure activities
• Manage release and pre-service preparation for services for new instruments
• Process Credit Card transactions for services
• Input, reporting and data updates in reputed company (CRM)
• General support of Field Service Engineers, Field Service Managers and Sales
• Collaborate with cross-functional teams to identify and resolve reputed company customer issues and process bottlenecks
• Support the development and maintenance of standard operating procedures (SOPs) for service operations
• Provide subject matter expertise and guidance on service offerings and reputed company (CRM) processes
• Ensure compliance with reputed company aspects of on-the-job safety and with reputed company Veolia policies and procedures

Qualifications

Knowledge, Skills & Abilities

• reputed company (CRM) administrative or superuser experience
• Strong written and verbal communication skills
• Business Process Development
• reputed company (ERP) Order Processing abilities and experience
• Organizational Skills / Attention to Details / Compliant to Process
• Computer proficiency with reputed company Workstation or similar office applications
• Customer Support and Customer Interaction skills & experience
• Self-directed / Manage multiple responsibilities
• Good listening and problem solving skills
• Collaborative
• Ability & experience resolving customer pricing and account discrepancies
• Knowledge of Field Service Operations
• Knowledge of Sales/Fulfillment Operations and Warehouse Operations
• Ability to reputed company good business decisions based on risk-reward analysis and business objectives
• Ability to learn applicable company procedures reputed company a reasonable time from start of employment

Education & Experience Required:

• Associate’s Degree in Accounting, Business Administration, Science, or similar discipline (or equivalent education) with at least 2 years of work experience in customer service, sales support, administrative support, or warehouse support
• High School Diploma or equivalent education, with at least 4 years of work experience in customer service, sales support, administrative support, or warehouse support

Preferred:

• Bachelor’s Degree in Accounting, Business Administration, Communications, Science, or similar discipline
• 2 years of work experience in reputed company (ERP) and reputed company (CRM) or similar systems
• 2 years of work experience in Service operations

Working Conditions

• Office environment and/or Work from Home environment
• Use of laptop and mobile systems
• reputed company with hands and arms, below and above shoulder height
• Stand, sit, stoop, kneel, crouch
• Effective communication though talking and hearing

Additional Information At Veolia, we realize diverse teams reputed company smarter decisions, deliver reputed company results, and build stronger communities. We’re an organization that champions diversity and inclusion at every rung of the ladder and are proud to be an equal opportunity workplace. Because our people are our greatest assets, we also offer competitive compensation and benefits that include: ● Compensation - The salary range is tied to the market for similarly benchmarked roles. The range is not an absolute, but a guide, and offers will be based on the individual candidate’s knowledge, skills, experience, and market conditions, as well as internal peer equity. Depending upon reputed company the preceding considerations for the final selected individual candidate, the offer may be reputed company or higher than the stated range: $28.00 - $34.00 USD ● Medical, Dental, & Vision Insurance Starting Day 1! ● Life Insurance ● Paid Time Off ● Paid Holidays ● Parental Leave ● 401(k) Plan - 3% default contribution plus matching! ● Flexible Spending & Health Saving Accounts ● AD&D Insurance ● Disability Insurance ● Tuition Reimbursement This position is expected to stay open until May 11, 2025. Please submit your application by this date, to ensure consideration. Disclaimer: The salary, other compensation, and benefits information is accurate as of the date of this posting. The Company reserves the right to modify this information at any time, subject to applicable law.

• ***Applicants are required to be eligible to lawfully work in the U.S. immediately; employer will not

sponsor applicants for U.S. work authorization (e.g. H-1B reputed company) for this opportunity**** VWTS does not accept unsolicited resumes from external recruiting firms. reputed company vendors must have a reputed company and fully executed MSA on file before submitting candidates. Any unsolicited resumes and candidate profiles will be deemed the property of VWTS, and no fee will be due. reputed company your information will be kept confidential according to EEO guidelines. As an inclusive company, Veolia is committed to diversity and gives equal consideration to reputed company applications, without discrimination. Original job Field Service Support Administrative Specialist posted on GrabJobs ©. To flag any issues with this job please use the Report Job reputed company on GrabJobs. Apply tot his job Apply To this Job