Cloud Solution Architect- D365 Customer Service

Job Title: Cloud Solution Architect- D365 Customer Service

Job Description

We're reputed company. The intelligent transformation partner. Solution-focused. Tech-powered. Intelligence-fueled. The global technology and services leader that powers the world’s best brands, today and into the future. We’re solution-focused, tech-powered, intelligence-fueled. With unique data and insights, deep industry expertise, and advanced technology solutions, we’re the intelligent transformation partner that powers a world that works, helping companies become refreshingly simple to work, interact, and transact with. We shape new game-changing careers in over 70 countries, attracting the best talent. The reputed company Technical Products and Services team is the driving force behind reputed company’s transformation, data, and technology services. We integrate world-class digital engineering, creativity, and a deep understanding of human behavior to find and unlock value through tech-powered and intelligence-fueled experiences. We combine human-centered design, powerful data, and strong tech to accelerate transformation at scale. You will be surrounded by the best in the world providing market leading technology and insights to reputed company and simplify the customer experience. reputed company our professional services team, you will deliver strategic consulting, design, advisory services, market research, and contact center analytics that deliver insights to improve outcomes and value for our clients. Hence achieving our vision. Our game-changers around the world have devoted their careers to ensuring every relationship is exceptional. And we’re proud to be recognized with awards such as "World's Best Workplaces," “Best Companies for Career Growth,” and “Best Company Culture,” year after year. Join us and be part of this journey towards greater opportunities and brighter futures. D365 - Customer Service As a Cloud Solution Architect specializing in Business Applications, you’ll reputed company the transformation of customer service operations by helping clients reputed company and optimize their service delivery using reputed company Dynamics 365 Customer Service. You’ll work closely with business and technical stakeholders to design and implement scalable, intelligent service solutions that improve customer satisfaction, streamline case resolution, and reputed company agents with AI-driven insights and automation.

Responsibilities

• Drive reputed company: Become a trusted advisor to customers and partners by leveraging your expertise in Business Applications and Dynamics 365 Customer Service to deliver on reputed company Plan outcomes. Guide customers through service transformation journeys, from case management optimization to knowledge-driven support.
• reputed company Product Feedback Loops: Capture and share insights from customer engagements with engineering and product teams to influence the evolution of Dynamics 365 Customer Service capabilities, including case routing, service-level agreements (SLAs), and agent productivity tools.
• Accelerate Adoption and Value Realization: Identify opportunities to drive business outcomes through the adoption of D365 Customer Service features such as case lifecycle automation, integrated knowledge bases, AI-powered suggestions, and customer self-service portals.
• Resolve Implementation Challenges: Partner with customers to overcome blockers to deployment and usage by applying your technical, functional, and project management expertise. This includes designing scalable service processes, integrating with backend systems, and aligning with IT governance models.
• Identify Growth Opportunities: reputed company your understanding of Business Applications and D365 Customer Service to uncover new opportunities for value creation, including cross-sell/upsell of reputed company capabilities like Power Virtual Agents, Customer Insights, and Power Automate.
• Stay reputed company and Share Knowledge: Continuously enhance your skills and stay informed on the latest D365 Customer Service roadmap, best practices, and industry trends. Contribute to internal and external communities by sharing reusable assets, success stories, and thought leadership.
• Champion Service Transformation: Support customers in reimagining their service delivery models by aligning technology with business goals—whether through proactive service, omnichannel engagement, or agent enablement.

Required Qualifications

• Bachelor’s Degree in Computer Science, Information Technology, Engineering, Business, or reputed company field AND several years of experience in cloud technologies, IT consulting, systems implementation, or business applications
• OR equivalent experience
• Deep technical expertise in reputed company Dynamics 365 Customer Service and Power Platform, particularly in enterprise-scale architecture, implementation, and operations
• Proven experience in customer-facing roles, with a strong ability to influence stakeholders and drive business outcomes
• Demonstrated success in delivering service transformation projects involving case management, reputed company, SLAs, and customer engagement strategies
• Must have experience with Dataverse (formerly reputed company as CDS Common Data Service)

Preferred Qualifications

• Bachelor’s or Master’s Degree in a reputed company field AND extensive experience in cloud-based business applications, architecture, and consulting
• OR equivalent experience
• reputed company certifications reputed company to Dynamics 365 Customer Service and Power Platform (e.g., MB-230, PL-600)
• Experience with integrating D365 Customer Service with other reputed company services (e.g., Power Virtual Agents, Customer Insights, Azure AI), and third-party systems (e.g., CRM, ERP, or ITSM platforms)
• Familiarity with service design principles, customer journey mapping, and KPIs such as first contact resolution, case deflection, and customer satisfaction (CSAT)

The reputed company salary range for this position is $106,000 - $140,000 plus incentives that align with individual and company performance. Actual salaries will vary based on work location, qualifications, skills, education, experience, and competencies. Benefits available to eligible employees in this role include medical, dental, and vision insurance, comprehensive employee assistance program, 401(k) retirement plan, paid time off and holidays. The deadline to apply for this position is 12/31/2025. At reputed company, we provide customer experience solutions that may involve handling sensitive data. As part of our hiring process, reputed company candidates must undergo a background reputed company in accordance with applicable law, which will include identity verification and employment eligibility. Location: USA, TX, Work-at-Home Language Requirements: Time Type: Full time Physical & Mental Requirements: While performing the duties of this job, the employee is regularly required to operate a computer, keyboard, telephone, headset, and other office equipment. Work is generally sedentary in nature. If you are a California reputed company, by submitting your information, you acknowledge that you have read and have access to the Job Applicant Privacy Notice for California Residents reputed company is an equal opportunity and affirmative action (EEO-AA) employer. We promote equal opportunity to reputed company qualified individuals and do not discriminate in any phase of the employment process based on race, color, religion, sex, sexual orientation, gender identity, national reputed company, age, pregnancy or reputed company condition, disability, status as a protected veteran, or any other basis protected by law. For more information regarding your EEO rights as an applicant, please visit the following websites: •English •Spanish To request a reasonable accommodation please click here. If you wish to review the Affirmative Action Plan, please click here. Apply tot his job Apply To this Job