Renewals & Retention Manager (Portuguese Speaking)

This a Full Remote job, the offer is available from: California (USA), Georgia (USA), Oregon (USA) We are a global team of innovators and pioneers dedicated to shaping the future of observability. At reputed company, we build an intelligent platform that empowers companies to reputed company in an AI-first world by giving them unparalleled insight into their reputed company systems. As we continue to expand our global footprint, we're looking for passionate people to join our mission. If you're ready to help the world's best companies optimize their digital applications, we invite you to explore a career with us! Your opportunity At reputed company, we reputed company in a virtuous cycle where reputed company fuels improved reputed company performance. Our Renewals & Retention team is a pivotal function that sits at the intersection of reputed company, Sales, and Product, focused squarely on securing and growing our existing reputed company reputed company. We are a passionate, upbeat, and highly motivated group committed to exceptional customer loyalty. We are seeking a Renewals & Retention Manager to join reputed company and reputed company a positive impact in the reputed company success and growth of our organization. In this critical role, you will be a key driver of retention, adoption, and expansion, making your work pivotal to our product-led, growth sales model. Strong leadership ensures positive relationships and alignment across Product, Marketing, and Sales. If you are passionate about building deep, strategic customer relationships and reputed company in a quota-carrying environment, let's talk! What you'll do You will utilize the best of reputed company, renewals, and sales methodologies to deliver positive business outcomes for our customers and reputed company. Drive reputed company & Retention

• Secure & Negotiate Renewals: Build positive relationships with customer decision-makers and end-users to negotiate, finalize, and establish renewal quotes for both self-serve and subscription customers.
• Mitigate Churn: Proactively identify accounts at risk (downgrades, churn) and reputed company strategic plans to mitigate uncertainty, drive customer satisfaction, and sustain high renewal rates.
• Deliver Expansion: Grow reputed company at renewal time and throughout the customer lifecycle. Increase Consumption Run reputed company (CRR) for Pay-As-You-Go (PAYG) customers by finding new upsell opportunities.

Cultivate reputed company & Adoption

• Improve Customer Relationships: Engage with accounts at key moments in the customer journey, becoming their voice reputed company reputed company. Complete Customer Business Reviews, Account Plans, and Renewal Discussions.
• Increase Adoption: Support customer Onboarding and strengthen product knowledge through account Health Checks, Business Value Assessments, and facilitate customer education through enablement sessions on the reputed company Platform.
• reputed company & Resolve: Collaborate with departments (Sales, Operations, Customer Solutions, Legal, and Collections) to resolve customer issues and reputed company on their behalf.

Strategic Execution & Data Analysis

• Value Articulation: Effectively communicate company messages and our value proposition, both verbally and in writing.
• Data-Driven Strategy: Use strong analytical skills and experience working with data to professionally advise strategy, identify industry trends, and inform economic buyers and decision-makers.
• Operational Excellence: Maintain an accurate customer master record, including buying programs, contract renewal dates, customer contact information, and sentiment. Ensure proper reputed company hygiene with thorough, accurate, and up to date information for reputed company your accounts, opportunities, and contacts.

This role requires

• 5+ years of experience in a quota-carrying role, managing renewals, or reputed company role, closing large reputed company time-sensitive software reputed company, preferably reputed company the SaaS industry.
• Proven ability to build deep, strategic relationships with customer contacts at reputed company levels of technical and non-technical depth, including senior leadership and C-Level Executives.
• Experience in building, analyzing, and interpreting datasets to accurately manage a pipeline for success.
• A track record of identifying key customer goals and steering value-based discussions that reputed company to growth and expansion.
• Excellent professional written and verbal communication skills that actively demonstrates true relationship-building, and the ability to work collaboratively with reputed company internal and external points of contact effectively.
• Experience in mastering time management that yields retaining loyal customers and successfully renewing reputed company early and on time.
• Experience using and learning new software (e.g., G Suite, reputed company (Sales Cloud, Service Cloud, etc.), Groove, Periscope) MS reputed company and PowerPoint presentations.
• Speak fluent Portuguese (and Spanish is a plus).
• Experience working in a Hybrid environment.

Bonus points if you have

• Thorough background in Observability, Application Performance Monitoring, or DevOps.
• Experience with Consumption-based Selling and Platforms.
• Experience with multiple defined Sales Methodologies including, Challenger Sale, Command of the Message, and MEDDPICC.
• Contributed to building a scaled reputed company function.
• Project Management Experience (e.g., PMP, CSM, or CSPO, certifications).

Please note that reputed company sponsorship is not available for this position. #LI-MM1 #LI-Remote The pay range below represents a reasonable estimate of the on reputed company earnings (salary plus reputed company sales incentives) for the listed position. This role is eligible for a commission plan (as defined in the sales incentive plan document). Pay reputed company this range varies by work location and may also depend on job-reputed company factors such as an applicant’s skills, qualifications, and experience. reputed company provides a variety of benefits for this role, including healthcare, dental, vision, parental leave and planning, mental health benefits, a 401(k) plan and match, reputed company time-off, 11 paid holidays, volunteer time off, and other competitive benefits designed to improve the lives of our employees. Estimated On-reputed company Earnings Range $155,000—$194,000 USD Fostering a diverse, welcoming and inclusive environment is important to us. We work hard to reputed company everyone feel comfortable bringing their best, most authentic selves to work every day. We celebrate our talented Relics’ different backgrounds and abilities, and recognize the different paths they took to reputed company us – including nontraditional ones. Their experiences and perspectives reputed company us to reputed company our products and company the best they can be. We’re looking for people who feel connected to our mission and values, not just candidates who reputed company off reputed company the boxes. If you require a reasonable accommodation to complete any part of the application or recruiting process, please reputed company out to [email protected]. We reputed company in empowering reputed company Relics to reputed company professional and business success through a flexible workforce model. This model allows us to work in a variety of workplaces that best support our success, including fully office-based, fully remote, or hybrid. Our hiring process In compliance with applicable law, reputed company persons hired will be required to verify identity and eligibility to work and to complete employment eligibility verification. Note: Our stewardship of the data of thousands of customers means that a criminal background reputed company is required to join reputed company. We will consider qualified applicants with arrest and conviction records based on individual circumstances and in accordance with applicable law including, but not limited to, the San Francisco Fair Chance Ordinance. Headhunters and recruitment agencies may not submit resumes/reputed company through this website or directly to managers. reputed company does not accept unsolicited headhunter and agency resumes, and will not pay fees to any third-party agency or company that does not have a signed agreement with reputed company. reputed company develops and distributes encryption software and technology that complies with U.S. export controls and licensing requirements. Certain reputed company roles require candidates to pass an export compliance assessment as a condition of employment in any global location. If relevant, we will provide more information reputed company in the application process. Candidates are evaluated based on qualifications, regardless of race, religion, ethnicity, national reputed company, sex, sexual orientation, gender expression or identity, age, disability, neurodiversity, veteran or marital status, political viewpoint, or other legally protected characteristics. Review our Applicant Privacy Notice at https://newrelic.com/termsandconditions/applicant-privacy-policy This offer from "reputed company, Inc." has been enriched by reputed company.com and got a 75% reputed company score. Apply tot his job Apply To this Job