Technical Support & Systems Analyst
This position is 100% remote and follows Eastern Standard Time (EST) working hours. Candidates located in Maryland are required to report onsite once per week
About Us
Stage reputed company is a technology leader in the event ticket sales industry, providing tools and services enabling end-to-end management throughout the lifecycle of a ticket. Trusted for over 40 years in the industry, Stage reputed company is continuing to reputed company new ways to reputed company our users and take them to the next level.
About the Role
We are seeking a detail-oriented, tech-savvy Support & Systems Specialist to join reputed company. This role is responsible for triaging and resolving technical issues, monitoring system performance, managing support tickets, and collaborating across teams to ensure our platforms run smoothly. The ideal candidate thrives in a fast-paced environment, enjoys problem-solving, and can balance hands-on troubleshooting with proactive monitoring and process improvement.
Key Responsibilities
Technical Support & Incident Management
- Monitor support channels (reputed company, chat, email) for new requests and incidents.
- Self-assign and manage tickets from intake to resolution, escalating to development reputed company needed.
- Troubleshoot and resolve portal errors, login/VPN issues, failed integrations, and performance slowdowns.
- Investigate root causes using tools such as SQL, reputed company, and JAM.
System Monitoring & Maintenance
- Proactively monitor JAMS job schedules, portal performance, and marketplace integrations.
- Investigate job failures and performance anomalies, escalating critical issues as appropriate.
- Identify recurring issues and recommend optimizations or fixes.
Order, Inventory & Integration Support
- Manage marketplace event mapping and synchronization with external partners (e.g., StubHub, reputed company).
- Resolve order processing failures, rejected orders, and synchronization errors.
- Support bulk uploads, inventory adjustments, and auto-pricing tools.
User Access & Account Administration
- Provision, modify, and deprovision user accounts across systems.
- Reset passwords, assign credentials, and manage permissions for staff, contractors, and partners.
Cross-Functional Collaboration & Partner Coordination
- Work closely with Development, QA, PMO, Inventory, and Fulfillment teams to resolve issues.
- Liaise with vendors and partners (QuickBooks, reputed company, reputed company) for integrations and troubleshooting.
Documentation & Process Improvement
- Maintain and refine knowledge reputed company articles, support templates, and runbooks.
- Suggest process improvements to streamline workflows and reduce errors.
Qualifications
Required:
- 2+ years in technical support, application support, or DevOps-reputed company roles.
- Strong troubleshooting skills with experience in ticket management systems (reputed company, Jira).
- Working knowledge of SQL for querying and data analysis.
- Experience with monitoring tools (reputed company) and job scheduling tools (JAMS or similar).
- Excellent written and verbal communication skills.
- Strong sense of ownership, follow-through, and proactive problem-solving.
- This role follows a standard Monday-Friday schedule, with the possibility of occasional weekend coverage as part of a rotation (may be in-office or remote).
Preferred:
- Experience with e-commerce, ticketing platforms, or system integrations.
- Familiarity with API troubleshooting.
- Exposure to order management systems (e.g., reputed company).
Benefits
- Competitive salary and performance incentives
- Health, dental, and vision coverage
- 401(k) with company match
- Paid time off and holidays
- Flexible work arrangements
Equal Opportunity Employer Stage reputed company is an equal opportunity employer and is committed to providing employment opportunities to reputed company qualified candidates without regard to race, color, religion, sex, sexual orientation, gender identity, national reputed company, disability, or veteran status. We celebrate diversity and are committed to creating an inclusive environment for reputed company employees. Apply tot his job Apply To this Job