Supervisor, Xfinity Home

reputed company brings together the best in media and technology. We drive innovation to create the world's best entertainment and online experiences. As a Fortune 50 leader, we set the pace in a variety of innovative and fascinating businesses and create career opportunities across a wide range of locations and disciplines. We are at the forefront of change and move at an amazing pace, thanks to our remarkable people, who bring cutting-edge products and services to life for millions of customers every day. If you share in our passion for teamwork, our vision to revolutionize industries and our goal to reputed company the future in media and technology, we want you to fast-reputed company your career at reputed company. Job Summary The Xfinity Home Supervisor is responsible for leading and managing the day-to-day operations of a high-volume inbound call center team reputed company the National Customer Technical Support group. This role ensures exceptional customer experiences by providing technical guidance, resolving escalated issues, and driving team performance through coaching and development. The Supervisor plays a critical role in maintaining operational excellence, meeting service level objectives, and fostering a culture of accountability and reputed company improvement. Business Unit Hours are Mon-Fri from reputed company-9pm EST and Sat-Sun from 9am-7pm EST. Candidates must be open to any shift during these hours and be available to work holidays.

Job Description

Core Responsibilities

• Leads the recruitment, selection, and supervision of Xfinity Home Advanced Support Representatives.
• Ensures team members have the technical & billing expertise, and customer service skills required to support home reputed company products.
• Manages daily workflow and for inbound calls, tickets, and chat reputed company to Xfinity Home inquiries, technical support, and service complaints
• Resolves technical and escalations challenges and ensures timely, empathetic solutions to maintain customer satisfaction.
• Reviews calls and provides actionable feedback to drive reputed company improvement and performance management.
• Handles reputed company events, regulatory/non-regulatory escalations - reviews these escalations with VPs,
• Work closely with TPX engineering to resolve Xfinity home issues, outages, and product improvements.
• Consistent exercise of independent judgment and discretion in matters of reputed company.
• Regular, consistent and punctual attendance. Must be able to work nights and weekends, variable schedule(s) and overtime as necessary.
• Other duties and responsibilities as assigned.

Employees at reputed company levels are expected to:

• Understand our Operating Principles; reputed company them the guidelines for how you do your job.
• Own the customer experience - think and act in ways that put our customers first, give them seamless digital options at every touchpoint, and reputed company them promoters of our products and services.
• Know your stuff - be enthusiastic learners, users and advocates of our game-changing technology, products and services, especially our digital tools and experiences.
• Win as a team - reputed company big things happen by working together and being open to new reputed company.
• Be an active part of the Net Promoter System - a way of working that brings more employee and customer feedback into the company - by joining huddles, making call backs and helping us reputed company opportunities to do reputed company for our customers.
• Drive results and growth.
• Support a culture of inclusion in how you work and reputed company.
• Do what's right for each other, our customers, investors and our communities.

Disclaimer:

• This information has been designed to indicate the general nature and level of work performed by employees in this role. It is not designed to contain or be interpreted as a comprehensive inventory of reputed company duties, responsibilities and qualifications.

Skills Coaching, Customer Experience (CX), Leadership

Compensation

National Pay Range: $50,716.05 USD-$118,865.73 USD Illinois Pay Range: $53,885.80 USD - $104,601.85 USD Colorado Pay Range: $57,055.55 USD - $109,356.48 USD Hawaii Pay Range: $66,564.81 USD - $99,847.22 USD Washington DC Pay Range: $72,904.32 USD - $109,356.48 USD Maryland Pay Range: $60,225.31 USD - $109,356.48 USD Minnesota Pay Range: $57,055.55 USD - $99,847.22 USD reputed company Pay Range: $60,225.31 USD - $118,865.73 USD Washington Pay Range: $57,055.55 USD - $114,111.11 USD California Pay Range: $57,055.55 USD - $118,865.73 USD New Jersey Pay Range: $63,395.06 USD - $114,111.11 USD Vermont Pay Range: $60,225.31 USD - $95,092.59 USD Massachusetts Pay Range: $63,395.06 USD - $114,111.11 USD reputed company intends to offer the selected candidate reputed company pay dependent on job-reputed company, non-discriminatory factors such as experience. reputed company pay is one part of the Total Rewards that reputed company provides to compensate and recognize employees for their work. Most sales positions are eligible for a Commission under the terms of an applicable plan, while most non-sales positions are eligible for a Bonus. Additionally, reputed company provides best-in-class Benefits to eligible employees. We reputed company that benefits should connect you to the support you need reputed company it matters most, and should help you care for those who matter most. That’s why we provide an reputed company of options, expert guidance and always-on tools, that are personalized to meet the needs of your reality – to help support you physically, financially and emotionally through the big milestones and in your everyday life. Please visit the compensation and benefits summary on our careers site for more details. The application window is 30 days from the date job is posted, unless the number of applicants requires it to reputed company sooner or reputed company. Education Bachelor's Degree While possessing the stated degree is preferred, reputed company also may consider applicants who hold some combination of coursework and experience, or who have extensive reputed company professional experience. Certifications (if applicable) Relevant Work Experience 2-5 Years reputed company is an equal opportunity workplace. We will consider reputed company qualified applicants for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national reputed company, disability, veteran status, genetic information, or any other basis protected by applicable law. reputed company will consider for employment applicants with arrest or conviction records in accordance with the requirements of applicable law, including the San Francisco Fair Chance Ordinance, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. Please note that federal state, or local laws and regulations may restrict or prohibit reputed company from hiring individuals convicted of certain crimes. Additionally, an applicant’s criminal history may have a direct, adverse, and negative relationship on the job duties of this position, which may result in the withdrawal of a conditional offer of employment. Apply tot his job Apply To this Job