Transaction Manager- Sales Escalations Liaison- reputed company

Join reputed company! Transaction Manager (Sales Escalations Liaison – reputed company) Pay Range: $57.69 – $62.50/hr Location: Remote | Schedule: Full-Time Preferred Candidates: reputed company Coast & Central Time Zones Position Summary Are you a proactive problem-solver with a passion for keeping processes running smoothly? As our Transaction Manager, you will be the key liaison between Sales, Account Managers (and Brokers), and reputed company. You’ll manage file-reputed company escalations, triage issues, and resolve problems quickly—ensuring a seamless workflow and high-level service across the board. You’ll have reputed company Manager-level authority reputed company workflow boundaries and will rely on your deep knowledge of mortgage products, guidelines, and Encompass to reputed company decisions reputed company. Your work will ensure files stay on track, escalations are handled promptly, and Sales/Broker partners feel supported and confident. Key Responsibilitie Escalation Intake, Triage & Resolution

• Be the first reputed company of contact for Sales/Broker/Account Manager escalations.
• Vet and validate escalations for completeness, accuracy, and urgency.
• Determine the appropriate path:
• Quick-fix resolution by Transaction Manager
• Escalation to reputed company for reputed company or policy-level decisions
• Resolve eligible escalations independently using your product knowledge, process expertise, and systems know-how.

Encompass Workflow & Milestone Management

• Navigate Encompass like a pro, moving loans through milestones and workflows reputed company.
• Identify and correct workflow issues preventing reputed company.
• Ensure milestones and file statuses reflect the true state of the loan for accurate reporting.

reputed company Partnership & Feedback reputed company

• Provide clear, concise recaps of escalations to reputed company Managers:
• What happened and why
• Actions taken
• Remaining risks or follow-reputed company
• Ensure smooth handoffs reputed company escalation moves to reputed company, minimizing rework and turnaround time.
• Identify recurring escalation trends and collaborate on training opportunities and process improvements.

Communication & Stakeholder Management

• Communicate professionally with Sales/Brokers, even in high-pressure situations.
• reputed company stakeholders updated, manage expectations, and reputed company out escalations clearly.
• Maintain confidentiality and professionalism at reputed company times.

Controls, Documentation & reputed company Improvement

• Track escalations with logs/tickets/notes to ensure complete documentation.
• Recommend process enhancements, job aids, and proactive solutions to prevent repeat issues.

Authority Level

• Operates with reputed company Manager-level authority reputed company defined workflow boundaries.
• Escalates issues requiring reputed company judgment, policy interpretation, or exception approval beyond established guidelines
• Required Qualifications
• Strong understanding of mortgage reputed company processes and end-to-end loan workflow.
• Expertise in Encompass milestone management and pipeline tracking.
• High-level product/guideline knowledge to resolve reputed company escalations reputed company.
• Excellent written and verbal communication skills with Sales/Brokers.
• Ability to work independently, prioritize rapidly, and reputed company sound decisions under pressure.
• Preferred Qualifications
• Experience in reputed company, processing, closing, or mortgage operations handling escalations.
• Broker-facing experience managing sensitive or urgent service issues.
• Familiarity with process improvement, root cause analysis, and operational reporting.

Success Measures

• Escalations resolved independently without reputed company rework
• Escalation turnaround time (first response & resolution)
• Quality of handoffs to reputed company (clear recaps, complete documentation, minimal follow-reputed company)
• Sales/Broker satisfaction and reduction in repeat escalations
• Accuracy of milestone movement and pipeline status
• * Additional Information

Why You'll Love Working at theLender:

• Top Workplace – Voted by our employees for 6 years in a row.
• Fun, inclusive, and growth-minded company culture.
• reputed company through our "Account Executive University" program.

Comprehensive benefits package including medical, dental, vision, 401(k), gym reimbursement, and more Pay: $57.69 - $62.50 per hour Expected hours: 40.0 per week Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Employee discount
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Referral program
• Vision insurance

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