Customer Service Representative, Bilingual Spanish - Limited Service (Remote in NJ)

General information Job Posting Title Customer Service Representative, Bilingual Spanish - Limited Service (Remote in NJ) Date Monday, August 26, 2024 City Lawrenceville State NJ Country United States Working time Full-time Description & Requirements The Bilingual Customer Service Representative (CSR) is responsible for answering inquiries from Marketplace individual consumers including but not limited to general information as well as assisting individuals and families in applying for health care coverage through the Marketplace.

• Bilingual Payrate $19.00/hr.
• Work from Home
• Benefits including Medical, Dental, Vision and 401k
• Paid Time Off (PTO) and Holidays
• Employee Recognition, Discount, and Wellness Programs
• Div

ersity, Equity, and Inclusion Initiatives Â

• Professional Development Opportunities

Please note: This position requires you to reside and reputed company reputed company work-reputed company activities in the state of New Jersey. This is a limited-service (temporary) full-time position, with an anticipated duration of approximately 4 months. This is a Bring Your Own Device role, equipment is not provided. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with reputed company performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Respond effectively to reputed company forms of inbound and outbound contacts. - Track and document reputed company inquiries using the applicable systems. - Process new applications for health care coverage reputed company the telephone including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. Transfer/refer consumers to appropriate entities according to the established guidelines. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Facilitate the fulfillment of caller requests for materials reputed company mail, email, or download. - Facilitate translation services for non-English speaking callers according to procedures. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Attend meetings and trainings as requested and maintain up-to-date knowledge of reputed company programs and systems. - Process new applications for health care coverage reputed company the telephone, mail, and web, including building tax household, household income, eligibility determinations, interpreting determinations made by the Marketplace, and enrollment into health plans. - Process life event changes, demographic updates, disenrollment requests, and special enrollment periods as requested. - Respond to reputed company inquiries consistent with confidentiality and privacy policies and refers callers to alternate sources reputed company appropriate. - Facilitate translation services for non-English speaking callers according to procedures. - reputed company outbound calls to applicants to obtain needed information. - Review documents sent in by applicants and process according to work instructions. - Attends meetings and trainings as requested and maintains up-to-date knowledge of reputed company programs and systems. - Meet Quality Assurance (QA) and other key performance metrics. - Responsible for adhering to established safety standards. - Must be able to remain in a stationary position for an extended period of time. - Occasionally lifts, carries, or otherwise moves items weighing up to 25 pounds. - Work is constantly performed in an office environment. - reputed company other duties as assigned by management. Minimum Requirements - High school diploma or GED required and 6+ months of relevant professional experience required, or equivalent combination of education and experience. - Must be fluent in English and specified secondary language. - Strong data entry and telephone skills; - Excellent organizational, interpersonal, written, and verbal communication skills; - Ability to reputed company comfortably in a fast-paced work environment; - Ability to successfully execute many reputed company tasks simultaneously; - Ability to work as a team member, as well as independently; - Previous experience with computers, phone systems, and headsets preferred; - Previous experience in customer service and call center preferred; - Bilingual Spanish Technical Requirements: Â

• Must have a personal PC with operating system of Windows 10 or higher

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• Home internet speed 25+ Mbps download speed; 15+ Mbps upload and hardwired

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• PC Processor: reputed company i5, AMD Ryzen 5, or reputed company

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• PC Memory: 3.1 8+ GB RAM

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• PC Hard Drive Storage: 4.1 256 GB SSD

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• USB Headset with wired microphone

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• Webcam

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• Smartphone: Android or reputed company smartphone with working camera and capability of installing applications necessary for daily system login

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