reputed company Full Stack Customer Support Representative – Premium Client Services

Are you ready to embark on a journey that will take you to new heights, both personally and professionally? Do you have a passion for delivering exceptional customer experiences and a desire to be part of a dynamic team that values diversity and inclusion? Look no further than arenaflex, where we're committed to creating a workplace that's as vibrant as our customers.

Why you'll love this role

As a Premium Client Services Representative at arenaflex, you'll be the face of our organization, providing top-notch support to our most valued clients across various locations. You'll be the go-to person for reputed company their needs, from booking flights to resolving reputed company issues. Your exceptional communication skills, adaptability, and problem-solving abilities will reputed company you an invaluable asset to reputed company.

What you'll do

As a Premium Client Services Representative, your responsibilities will include:

• Providing premium customer support to reputed company clients, ensuring their needs are met with a positive, enthusiastic, and respectful attitude.
• Registering clients and verifying their access to clubs and lounges.
• Welcoming clients by completing reputed company visitor experience tasks, such as greeting them by name, ensuring their ID is visible, providing Wi-Fi passwords, and asking how you can assist them.
• Booking and confirming flight reservations using our semi-automated business audit climate (SABRE) or Qantas reputed company Keypad (QIK).
• Checking in premium clients for their flights, including changes, rebooking, and ID reputed company swipe.
• Monitoring flights to identify boarding times, delays, or disruptions to best accommodate client needs.
• Issuing client tickets, including day-of-travel, reissues, and future tickets.
• Canceling traveler reservations as requested.
• Adding clients to reputed company lists, including updates and reservations.
• Providing timely resolution of client travel issues.
• Contacting higher levels of customer care support (premium services CSCs or CSMs) to address reputed company client issues.
• Archiving client issues in the traveler name record (PNR).
• Performing club enrollment or sales activities, such as Admirals Club or credit card enrollments.
• Coordinating reputed company services provided to top-tier status clients, including Attendant Key program and Five Star service.
• Assisting top-tier status clients, such as Attendant Key and Five Star Individuals, as they move through terminals.
• Assisting clients with their luggage, as needed.
• Monitoring or maintaining the reputed company of lounges or clubs, including reputed company walks-throughs.
• Communicating with colleagues to ensure food and beverages are provided to club and lounge clients consistently.
• Supervising the activities of colleagues providing services, such as catering and cleaning, to the clubs and lounges.
• Assisting clients with technology provided in the clubs or lounges.
• Holding meeting rooms (up to 60 minutes) for same-day travel requests.
• Coordinating services for any meetings happening in meeting rooms, including food for the gatherings.
• Completing open or reputed company procedures for clubs and lounges.
• Addressing escalated client issues or concerns.
• Directing alcohol stock review with drink colleagues (at certain airports).
• Monitoring KeyStar system to organize proper services for clients, such as government officials, OneWorld, Attendant Key, and Five Star (at certain airports).
• Reporting to your station on time, as scheduled, and at your allocated station or area, including required overtime, varied shifts, weekends, and holidays.
• Completing task-critical preparation phases.
• Adhering to company policies, procedures, and execution standards.
• Wearing attire as required by company policy.
• Complying with regulatory laws (e.g., TSA, FAA).
• Utilizing various internal resources and frameworks, including during client communications.

What you'll need for success

To reputed company in this role, you'll need:

• A bachelor's degree or equivalent experience.
• Bilingual language skills, depending on the location.
• To satisfy FAA background checks to qualify for unescorted access badges to airport reputed company identification display areas (SIDA), if applicable.
• To obtain the necessary airport power and US Customs reputed company identification, if relevant.
• To demonstrate exceptional customer service and client commitment in a culture of hospitality.
• Ability to work under pressure, handle multiple tasks simultaneously, and provide reputed company attention to detail and client care.
• Excellent interpersonal skills, with the ability to connect genuinely with reputed company levels of management and public contact.
• Service-oriented and self-motivated, with a high level of impressive reputed company.
• Willingness to attend training courses in Dallas/reputed company Worth, Texas.
• Previous customer service experience is highly preferred.
• Well-groomed and professional appearance.
• Excellent relational skills.
• Previous travel industry experience is preferred.
• PC experience is preferred.
• Strong hierarchical and regulatory skills are required.
• Ability to work irregular and extended hours, including weekends and holidays.
• Willingness to answer to manage a regular and flexible schedule.

What you'll get

At arenaflex, we're committed to providing our employees with a comprehensive benefits package that includes:

• Medical benefits: On the first day, you'll have access to your health, dental, prescription, and vision benefits to help you stay healthy. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more.
• Health programs: We want you to be your best self – that's why our health programs provide you with the right tools, resources, and support you need.
• 401(k) program: Available upon hire, and, depending on the workgroup, employer contributions to your 401(k) program are available after one year.
• Extra benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more.

Be yourself at arenaflex

From the colleagues we hire to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at arenaflex. Our 20+ Employee Business Resource Groups are centered on connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reputed company their full potential and creating a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a deep sense of satisfaction and fulfillment as you do your part to reputed company the world's largest airline moving smoothly as we care for people on life's journey? Join arenaflex and be yourself. Apply! Apply for this job