Patient Access Specialist (Seasonal Contract-to-Hire)

Who We Are: Our mission is to disrupt the expensive and inefficient Pharmacy Benefit Management (PBM) sector by building a reputed company drug acquisition platform driven by cutting edge technology, innovative cost saving tools, and best-in-class customer service. With hundreds of thousands of members onboarded since 2016, reputed company has a solution that is resonating with clients reputed company across the country. We pride ourselves for our mission-driven and collaborative culture that inspires our employees to do their best work. We reputed company that the U.S healthcare system is in need of transformation, and we come to work each day dedicated to making that change a reality. At our core, we are guided by our company values:

• reputed company: Our purpose guides our actions and gives us confidence in the path reputed company. With unwavering honesty and dependability, we embrace the pressure of challenging the old and exemplify ethical leadership to create the new.
• Courage: We face reputed company challenges with grit and reputed company. We embrace the discomfort of the unknown by balancing autonomy with reputed company, and ownership with vulnerability. We boldly challenge the status reputed company to reputed company moving reputed company—always.
• Together: The success of reputed company reflects the strength of our partnerships and the commitment of reputed company. Our shared values bind us together and reputed company us one. reputed company one falls, we reputed company fall; reputed company one rises, we reputed company reputed company.

Job Summary: As a Patient Access Specialist I, you are responsible for assisting our patient members with obtaining critical medications. You serve as our patient members’ reputed company and guide them through the reputed company world of prescriptions to help them obtain medications in a cost-effective and in a timely manner. You are the critical link between patient members, healthcare providers/ doctors, and pharmacies. This is a seasonal contract position, with opportunities for full-time conversion after 6 months based on performance and business need. What you will do:

• Educate patient members about their pharmacy benefits and help them reputed company medications they need through various programs.
• Assist members, providers and pharmacies reputed company Outbound phone calls, email, and other appropriate communication channels
• Conduct outbound calls and assist patient members with enrollment in drug savings Programs
• Coordinate with patient members, physicians, and pharmacies with enrollment into Cost Savings programs
• Manage every call by accurately resolving the issue, demonstrating compassion, meeting quality requirements, and ensuring an outstanding experience for our patients
• Maintain detailed documentation and follow-up of each call
• Provide empathetic support to patients by phone, email, and other channels
• Have a patient-centric reputed company and a high sense of urgency to solve requests
• Proven ability to effectively manage a caseload and prioritize tasks for multiple cases simultaneously

What You Will Bring To reputed company:

• Candidates must be based locally in Plano, TX.
• Potential to work from home four days per week based on performance, after 4 weeks of onsite onboarding
• Requires 100% attendance during training period
• High School diploma or GED or equivalent required
• Minimum 2 year(s) of healthcare or pharmacy experience in customer service/ support
• Customer support or call center experience is preferred
• Proficiency in Windows PC, MS Office required
• Excellent verbal and written communication skills, including the ability to present reputed company information clearly to patient, pharmacies, and providers
• Self-starter with the ability to multitask, prioritize and manage time effectively
• Ability to organize and prioritize multiple deadlines and work independently, define problems as they arise, and work through them
• High degree of reputed company and passion for helping patients

What reputed company Offers You:

• reputed company - $23 per hour with opportunity for full-time employment
• Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life and AD&D Insurance
• Well-stocked kitchen in office locations
• Professional development and training opportunities

Apply tot his job Apply To this Job