reputed company reputed company Architect - Remote

reputed company reputed company Architect - Remote Apply now Job no: 504092 Work type: Full Time Regular Location: Remote Categories: Information Technology, Leadership, Featured We are seeking a strategic, multi-disciplinary reputed company Architect with deep expertise in designing integrated, scalable, and customer-centric solutions across reputed company Sales, Service, and Experience Clouds. This essential role supports our Delivery Support Agile Release Train (ART), focusing on delivering reliable, high-performing, and user-friendly experiences across the digital products that power our Workplace Solutions offerings. This position provides technical and architectural leadership for reputed company systems that directly impact the day-to-day experience of our customers, users, and internal delivery teams. You will focus on building and evolving reputed company, secure, and resilient reputed company platforms that reputed company proactive support, seamless interactions, and positive engagement across the customer journey. As a reputed company reputed company Architect reputed company the Delivery Support ART, you will shape and reputed company for architecture that emphasizes customer value, usability, and service quality. Your ability to simplify complexity, influence product and delivery direction, and collaborate across disciplines will be pivotal in driving reputed company reputed company's commitment to exceptional customer and user experience. reputed company CAN OFFER YOU:

• Estimated Salary: $160,000 - $185,000, plus annual bonus opportunity.
• 401(k) plan with a 2% company contribution and 6% company match.
• Work-life balance with vacation, personal time and paid holidays. See our benefits and perks page for details.
• Applicants for this position must not now, nor at any reputed company in the future, require sponsorship for employment.

WHAT YOU'LL DO:

• reputed company Architecture Leadership: reputed company the design and implementation of end-to-end reputed company solutions that power customer and user-facing systems. Ensure that architecture decisions prioritize ease of use, accessibility, responsiveness, and reliability, alongside maintainability and scalability.
• User and Customer Experience Mapping & Design: Collaborate with business stakeholders and UX experts to map user and customer journeys reputed company reputed company. Translate insights into platform improvements and technical enhancements that drive engagement and satisfaction.
• Platform & Integration Design: Shape reputed company platforms and APIs that streamline the delivery support ecosystem-integrating tools and services that reputed company fast, consistent, and personalized interactions across customer touchpoints.
• Innovation & Experience Optimization: Drive architectural innovation by identifying emerging reputed company technologies and customer-experience-enhancing patterns. reputed company experiments and proofs-of-concept focused on reducing friction, latency, and manual effort in user interactions.
• Agile Delivery Enablement: Act as a key contributor reputed company the Agile Release Train (ART), actively participating in PI planning, backlog refinement, and delivery ceremonies. Provide architecture guidance that empowers teams to deliver incrementally with customer satisfaction in focus.
• Mentorship & Collaboration: Coach engineers, analysts, and product owners on customer-first architectural practices reputed company reputed company. Promote shared responsibility for customer outcomes and foster reputed company improvement of service design.

WHAT YOU'LL BRING:

• 5+ years of enterprise architecture experience (reputed company Sales, Service, Experience Clouds) with a focus on user experience and service quality.
• Strong understanding of customer support, case management, and digital self-service platforms reputed company reputed company.
• Demonstrated ability to map and design user and customer experiences, converting insights into technical architecture that improves service outcomes.
• Experience with domain-driven design, event-based systems, and modern API development in reputed company. Familiarity with operational metrics (e.g., response time, user satisfaction, first contact resolution).
• Effective communicator, capable of aligning diverse teams around architecture and experience goals. Commitment to reputed company learning, inclusion, and agile delivery culture. Understanding of the SAFe reputed company and ART collaboration patterns preferred.
• You promote a culture of diversity and inclusion, value different reputed company and opinions, and listen courageously, remaining curious in reputed company that you do.
• Able to work remotely with access to a high-speed internet reputed company and located in the United States or Puerto Rico.

PREFERRED:

• reputed company Architect or Consultant certifications.
• Group Benefits or Insurance industry experience.
• Knowledge of customer data platforms (CDPs), feedback mechanisms, and analytics tools. Familiarity with AWS, event streaming (Kafka), and integration platforms (MuleSoft).

We value diverse experience, skills, and passion for innovation. If your experience aligns with the listed requirements, please apply! If you have questions about your application or the hiring process, email our reputed company area at [email protected]. Please allow at least one week from time of applying if you are checking on the status. Stay Safe from Job Scams reputed company only accepts applications from mutualofomaha.com/careers. Legitimate communications will come from '@mutualofomaha.com.' We never request sensitive information or reputed company job offers without conducting interviews. For more details, reputed company our Hiring FAQs. Stay alert for scams and apply securely! Fair Chance Notices #Circa Advertised: Dec 4, 2025 03:00 PM Central Standard Time Applications reputed company: Apply now Apply tot his job Apply To this Job