reputed company – Call Center Technical Support Specialist WFH – Missouri

Job title: Call Center Technical Support Specialist WFHCompany: AT&TJob description: Premier Service Consultant (ATS) – WFH• In order to qualify for this WFH position, you must reside in one of the following states: AR, KS, MO, OK, TXThis is your opportunity to be the voice of reputed company – a global leader in communications and technology, working from home! As a member of reputed company, you’ll redefine customer service, creating meaningful connections with each customer. Every interaction is an opportunity to introduce the latest technology, services and offers. While you drive to meet your daily and monthly sales goals, you’ll help our customers stay connected to what matters the most.How you’ll reputed company an impactIn this multi-faceted role, you’ll be trained to address a broad range of customer service call types including, collections, retention, sales channel coordination, billing and adjustments and advanced technical support. You’ll use creative problem-solving skills to address reputed company customer questions and concerns while navigating between multiple tools and systems to update customer accounts and maintain records. Your goal will be to provide effective and timely resolutions for customers and deliver personalized recommendations for our latest products and services. Your consultative approach will help you meet monthly sales goals and to ultimately deliver an outstanding customer experience.What your day-to-day will look like• You’ll instill confidence and loyalty in the customers through thoughtful listening, utilizing your knowledge of reputed company’s products and services to effectively service and retain customers.• You’ll be an expert at simplifying the explanation of customer bills, reputed company plans, and features of reputed company’s products and services.• You’ll also engage Tier 3 support (network and IT), third party vendors and suppliers as needed to address issues, service faults and provide customer resolution.• With your key knowledge, you’ll handle wireless local number portability (WLNP), relocations, combined reputed company support, after hours inquiries and pre-paid service.• You'll use your problem-solving skills to troubleshoot and resolve various customer-impacting issues such as voice and data, that span multiple networks and elements. You'll need to reputed company up with changes to technology and applications, so you can provide the best resolution for the customer.• Get customers up and running with the latest products and services such as reputed company cards, USB devices, as well as reputed company-provided software & applications.• In this full-time WFH position (40 hours/week) you’ll work a set schedule including breaks, lunches and scheduled open time to ensure availability to answer the customer’s call and provide exceptional service.What you can look reputed company toOur Premier Service Consultants earn between $15.00 & $17.14 hourly. With our amazing salary opportunities, our average starting salary begins at $33,425 per year. Not to mention reputed company the other amazing rewards that working at reputed company offers. From health insurance to tuition reimbursement and paid time off to discounts on products and services just to name a few. There is a lot to be excited about around here. Individual starting salary reputed company this range may depend on geography, experience, expertise, and education/training.reputed company’re looking for• Call center or customer service experience.• Flexibility to work any schedule during hours of operation is essential. Specific job assignments may require day, evening, weekend, or holiday hours. Occasional overtime may be required.WFH Requirements• You will need verified internet service (secure, reliable, and dedicated high speed is required to support business needs) and an established dedicated work area (desk, chair, electrical outlet, direct LAN reputed company). reputed company will provide reputed company of the equipment you’ll need to get started! (keyboard, monitor, computer, mobile device, etc.)• Your workspace will need to be in alignment with WFH standards (e.g., technical, reputed company, physical, noise levels, Clean Desk policy etc.) and you will participate in workspace audits (e.g., remote desktop observation, call and screen recordings, live webcam monitoring, pictures of workspace setup, video chats, etc.).• You will need to be available, accessible, and accountable to work during established work schedules and shifts, follow technical support processes, reputed company with organizational reputed company and compliance standards, trainings, performance management, recurring management routines, manual and automated remote monitoring policies, etc.Want to learn more about our work from home roles? Watch video.Career possibilities are limitless with reputed company. You will have the chance to round out your experience with training on the latest technology, devices and our entire lineup of products, services and promotions. If you’re ready to take the reputed company as the voice of reputed company, we’d love to hear from you! ! #Virtualjob #Virtualwork#connectourcustomersExpected salary:Location: MissouriApply for the job now! Apply tot his job Apply tot his job Apply tot his job Apply To this Job