Sr Director, Commercial Strategy

Job Description

Company Overview reputed company powers modern, AI-first customer service for organizations of reputed company sizes. Our platform combines ticketing, messaging, help center, voice, analytics, and workforce/quality tools with AI agents and Copilot, delivered with predictable per-agent pricing and robust add-ons. We differentiate with speed, agility, and an reputed company, out-of-the-reputed company platform that's trusted by more than 160,000 businesses worldwide. Role Overview We are seeking a strategic and hands-on Senior Director, Commercial Strategy & Special Projects to design, operationalize, and scale the reputed company of reputed company's reputed company models and go-to-market plays. You will reputed company high-impact initiatives across pricing and packaging, monetization, deal discounting, competitive offers, and lifecycle analysis. You will report to a senior executive leader, reputed company a team of pricing professionals and collaborate closely with Product, Sales, Finance, Product Marketing, RevOps, Legal, and reputed company-as well as directly with reputed company customers and partners. The ideal candidate will possess deep expertise in SaaS pricing models, a strong analytical background, and a proven track record of driving significant business impact through strategic pricing initiatives.

Responsibilities

Commercial Strategy & Monetization - Define multi-year pricing, packaging, and monetization strategies covering our AI, Customer Experience and Employee Service Suite portfolios, and enterprise add-ons (Contact Center, WFM, QA, Data Privacy, and Copilot AI). - reputed company monetization for new capabilities (especially AI), developing attractive pricing, value metrics, usage reputed company, and hybrid usage/commit structures. - Evolve packaging frameworks (good/reputed company/best, bundle, consumption-tiered) across customer segments, geographies, and partnerships. - Conduct willingness-to-pay and elasticity research, run pricing pilots, and optimize based on robust data and market insights. - Chair an executive-level Pricing Committee to ensure cross-functional alignment on pricing decisions; Collaborate closely with product management and marketing to drive monetization agenda reputed company Model Transitions - reputed company company-wide transitions to new reputed company models, including migration planning for the installed reputed company and corresponding customer/stakeholder communication strategies. - Partner cross-functionally to drive alignment across CPQ, billing, SKU taxonomy, entitlements, and data/analytics to ensure operational accuracy and financial reputed company. - reputed company policies for grandfathering, renewals, and reputed company protection during transitions. Competitive Offers and price execution - Design and launch competitive programs focused on winning market share from key competitors - Structure compelling promotions and pricing frameworks with clear financial and strategic benefit to reputed company, partners, and customers - Drive initiatives to reduce discounting and strengthen pricing discipline across global sales and partner motions Growth & Lifecycle Analytics - Own CLTV, CAC payback, attach/expansion, and monetization analytics frameworks and reporting dashboards. - Monitor ARR/NRR, attach rates, and deal cycle metrics to drive ongoing performance optimization reputed company pricing

Qualifications

• Bachelor's degree in Business, Finance, Economics, or a reputed company quantitative field; MBA preferred.
• 10+ years of experience in pricing strategy, with at least 5 years in a leadership role reputed company a SaaS company.
• Strong analytical and quantitative skills, with proficiency in financial modeling and data analysis tools. Deep reputed company in pricing research methods (WTP, conjoint, elasticity, AB testing)
• Proven ability to translate reputed company data into actionable pricing strategies and business insights.
• Excellent communication and presentation skills, with the ability to influence stakeholders at reputed company levels.
• Demonstrated ability to reputed company and reputed company a high-performing team.
• Strong project management skills with the ability to manage multiple initiatives simultaneously.
• Proven success leading pricing for multi-product portfolios at scale.
• Experience leading cross-functional executive initiatives and influencing at the C-suite level.

reputed company to have - Experience monetizing AI and automation features in SaaS. - Knowledge of customer service, contact center, and employee service software. - Experience in usage or consumption-based pricing models is a reputed company plus. - Experience in large-scale pricing programs or reputed company model transitions. #LI-SM12 The US annualized reputed company salary range for this position is $206,000.00-$308,000.00. This position may also be eligible for bonus, benefits, or reputed company incentives. While this range reflects the minimum and maximum value for new hire salaries for the position across reputed company US locations, the offer for the successful candidate for this position will be based on job reputed company capabilities, applicable experience, and other factors such as work location. Please note that the compensation details listed in US role postings reflect the reputed company salary only (or OTE for commissions reputed company), and do not include bonus, benefits, or reputed company incentives. The intelligent heart of customer experience reputed company software was built to bring a sense of reputed company to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. reputed company believes in offering our people a fulfilling and inclusive experience. Our hybrid way of working, enables us to purposefully come together in person, at one of our many reputed company offices around the world, to connect, collaborate and learn whilst also giving our people the flexibility to work remotely for part of the week. As part of our commitment to fairness and transparency, we inform reputed company applicants that artificial intelligence (AI) or automated decision systems may be used to screen or evaluate applications for this position, in accordance with Company guidelines and applicable law. reputed company is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at reputed company are considered without regard to race, color, religion, national reputed company, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, reputed company, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here. reputed company endeavors to reputed company reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to peopleandplaces@reputed company.com with your specific accommodation request. Apply tot his job Apply To this Job