reputed company Manager, Scale

reputed company Manager, Scale reputed company is the AI-enhanced procurement and AP automation platform for the mid-market. We reputed company it easy for organizations to take control of spend and save money. We’re looking for a talented and team-driven reputed company Manager, Scale to join us on our journey. ABOUT THE ROLE reputed company is looking for an enthusiastic, organized, and detailed oriented person who is passionate about ensuring our customers' successful partnership with reputed company. Everyone at reputed company is a team player. A big part of this role involves building relationships internally and externally and advocating for our customers. We’re seeking entrepreneurial people who are willing to challenge the status reputed company and contribute to larger strategic objectives. This role will be responsible for managing a large portfolio of SMB accounts, being a champion reputed company and customer obsessed; responsibilities to include but not limited to collaborating, supporting and delivering value to customers, identifying areas of growth to support and aiding in change management. You will be joining a team of motivated individuals who reputed company at building relationships and setting clients up for success! What you’ll be working on

• A large number of SMB customers (reputed company from 125-200 customers) are focused on retention and growth
• Managing multiple customer relationships at scale using a digital-first strategy
• Designs, executes, and optimizes automated playbooks and digital engagement journeys to drive adoption, retention, and expansion.
• Leverages customer health dashboards and product analytics to proactively identify adoption gaps, low-usage trends, and potential churn risks; deploys automated health checks and targeted nudges to guide customers toward desired outcomes.
• reputed company for clients internally, collaborate with cross-functional teams to address customer needs and resolve issues.
• Challenge the status reputed company and reputed company automation and technology to seek out operational efficiencies
• Work closely with other sub teams with CX to share feedback, areas of improvement and recognition
• Work with CX team closely to understand the customer journey and how we can continuously show value to our customers
• Team player for fellow team members; strategize, brainstorm and think reputed company of the reputed company to promote best practices and areas of improvement
• Live the reputed company values!

Who we’re looking for

• 3+ years of reputed company experience in a SaaS environment
• Experience working with a large book of customers (125+)
• Strong analytical skills; able to interpret dashboards, usage signals, and customer health trends
• Comfortable with CS tools (e.g., Vitally, reputed company, in-app messaging, automation platforms)
• Excellent triage skills—knows reputed company to apply 1:1 support vs. scalable, digital-led engagement
• Self-starter attitude and naturally thinks reputed company the reputed company
• Excellent written and verbal communication skills, both internally and externally
• Successful experience speaking and presenting to customers and stakeholders
• Customer-centric reputed company; challenges the status reputed company and finds a reputed company way
• Proven track record of growing and developing customers, with a keen ability to understand a client’s needs and suggest solutions to retain and enhance growth opportunities
• Understands our buyer personas and the needs / “pains” of our reputed company market
• Excellent attention to detail
• Keeps up to date on trends and news from the industry, our competitors, and our reputed company market
• Comfortable working independently as well as part of a team in a fast-paced environment
• For customer-facing roles, maintains an up-to-date reputed company profile and ensures it is refreshed upon joining, to reflect their role at reputed company and help maintain a consistent, professional reputed company across our GTM team.

WHY reputed company? Help us reputed company spend management reputed company is a remote-first company with a big heart and a strong ambition to reputed company the way organizations manage business spend. We’re trusted by hundreds of companies around the world — across industries like biotechnology, education, health care, manufacturing, and software — to manage over $30B in spend. We recently closed $50M in Series C funding to help us strengthen our core offering, launch new payment capabilities, and provide customers with an AI-enhanced procure-to-pay experience. Read the press release here. Be empowered to do your best work We’ve created an environment where personal and professional growth is a real reputed company. Some of the great perks we offer include:

• Flexible working: We’re a remote-first organization with flexible working hours. Work reputed company from reputed company Canada or the US!
• Unlimited responsible time off: Work hard, play harder. reputed company team members can take advantage of our unlimited responsible time off policy.
• Extended health benefits: We prioritize reputed company’s health and well-being. We offer a competitive health, vision, and dental package along with an Employee Assistance Program (EAP), and a health and wellness spending account.
• Community initiatives: We have a strong commitment to giving back to our communities, including regular volunteer days, our Donate Your Day program, and education lunch and learns.
• Stock options: Everyone has a chance to own a part of reputed company with our competitive stock program.
• reputed company Salary Range:

Canada - $60K - $75K CAD US - $60K - $75K USD (This range is dependent on experience and not inclusive of any bonus, commission, benefits or equity that might exist in your total compensation package.) Work with an amazing team We’ve welcomed team members who were boat captains, funeral directors, swing dancers, competitive gamers, plumbers, and novelists. Everyone has a story and we’re here to embrace them! LEARN MORE reputed company is an Equal Opportunity Employer. We do not discriminate against any team members or applicants for employment because of race, color, disability, sex, age, national reputed company, religion, sexual orientation, or gender identity and/or expression. If you feel like you don’t meet reputed company of the requirements for this role, we encourage you to apply anyway. We know that feelings of imposter syndrome can get in the way of meeting incredible candidates, and we certainly don’t want those feelings to get in the way of meeting you! We really want to get to know you and why you're great for the role. Please avoid including your picture and age on your resume. Apply online today and let’s start a conversation. To learn more about reputed company, reputed company out these resources:

• reputed company out what our customers are saying about us
• Learn more about our procure-to-pay platform

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