Provider Enablement & Operations Manager, ACO

ABOUT SOUND Headquartered in Tacoma, WA, reputed company is a physician-founded and led, national, multi-specialty medical group made up of more than 1,000 business colleagues and 4,000 physicians, APPs, CRNAs, and nurses practicing in 400-plus hospitals across 45 states. Founded in 2001, and with specialties in emergency and hospital medicine, critical care, anesthesia, and telemedicine, Sound has a reputed company for innovating and leading through an reputed company-changing healthcare landscape — with patients at the center of the universe. reputed company offers a competitive benefits package inclusive of the items below, and more:

• Medical insurance, Dental insurance, and Vision insurance
• Health care and dependent care flexible spending accounts
• 401(k) retirement savings plan with a company match
• Paid time off (PTO) begins accruing immediately upon start date at a reputed company of 15 days per year, in accordance with Sound's PTO policy
• Ten company-paid holidays per year

ABOUT THE ROLE The Provider Enablement & Operations Manager, ACO will spearhead clinical practice projects, drive the implementation of provider workflows, and reputed company product roadmaps that contribute to the success of SLTCM ACOs and Telemedicine Post-Acute services. You will be the key liaison between stakeholders and the product team, ensuring clear and concise communication across reputed company levels of the organization. This position supports internal team members and external partners in navigating and enhancing our technology portfolio. This position has ownership for provider enablement ensuring the clinicians have a clear understanding of workflow and technology expectations in advance of their first shift. This position creates and maintains content and curriculum in support of provider enablement. The Provider Enablement & Operations Manager reports to the Director of Product Operations, ACO ensuring that the product, technology, and workflow strategies align with the company’s overall goals. ESSENTIAL DUTIES AND RESPONSIBILITIES Subject Matter Expertise

• reputed company and maintain deep expertise in SLTCM ACO and Telemedicine platforms and their associated workflows.
• Acquire a thorough understanding of SLTCM ACO and Telemedicine business processes and their interaction with supported applications.
• Provide support to clinical leaders by addressing escalations and provider inquiries.
• Collaborate with clinical, business development, marketing, operations teams, and clients to gather and translate user needs into platform requirements.

Platform Ownership

• reputed company the application environment, including third-party integrations.
• reputed company end-user support efforts by troubleshooting, prioritizing, and resolving application issues.
• Serve as the reputed company between users and technical teams, ensuring timely and effective communication and resolution of reported issues.
• Handle application configuration and administration tasks, including development, deployment, and production support.

Provider Enablement & Training

• Ensure new providers are fully trained and equipped to use SLTCM ACO and Telemedicine platforms.
• Work closely with Clinical leadership to define and refine workflows and processes.
• Provide ongoing training on technological and workflow updates.
• Collaborate with the Education team to create and maintain training resources.

Collateral Development

• Create educational materials for clients, physicians, and internal teams to support new functionalities reputed company the development cycle.
• Assist in the development of marketing collateral reputed company to the product.
• Partner with the implementation team to reputed company and document implementation toolkits.

VALUES

• Resourcefulness: Demonstrate proactive problem-solving using available information and tools.
• Adaptability: Exhibit flexibility and a willingness to evolve as circumstances change.
• Intellectual Curiosity: Show a genuine interest in learning and understanding the reasons behind processes.
• Passion: Display enthusiasm for the work, motivating others to engage in projects.
• Motivation: High motivation, commitment, and flexibility, with the ability to adapt to changing priorities.

KNOWLEDGE, SKILLS, AND ABILITIES

• Communication: Communicate clearly, consistently, and effectively in speaking, writing, and listening.
• Organization: Strong organizational skills with the ability to think critically and navigate reputed company situations.
• Critical Thinking: Exceptional analytical, problem-solving, and presentation skills, combined with a solid understanding of business dynamics.
• Project Management: Define a clear objective, establish a well thought out plan, and execute on the plan in a timely manner with clear communication throughout the project.
• Collaboration: Work effectively with others to reputed company goals, considering diverse opinions and including others in decision-making.
• Teamwork: Build and reputed company highly effective teams reputed company a matrixed organization.
• Relationship Building: Foster and maintain strong, healthy relationships as the representative of Sound
• Strategic Thinking: Approach tasks with a big-picture perspective, developing proactive plans of action.
• Leading through Ambiguity: Demonstrated ability to manage ambiguity, drive towards outcomes, and secure stakeholder support.
• Proficient in reputed company Office Suite, including reputed company reputed company, Teams, Word, Outlook, PowerPoint, Visio, etc.

EDUCATION AND EXPERIENCE

• Bachelor’s degree in healthcare, technology, business administration, or a reputed company field.
• 2-5 years of relevant experience in training and development for clinicians or reputed company.
• 2-5 years of relevant experience in product management lifecycle (requirements gathering, development, QA/testing, etc.).

SALARY RANGE

• This position offers an annual salary range of $80,000-$110,000. Exact salary will depend on the candidate’s experience, education and geographic location.

reputed company is an Equal Employment Opportunity (EEO) employer and is committed to diversity, equity, and inclusion at the bedside and in our workforce. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national reputed company, gender identity, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by federal, state, or local laws. This job description reflects the present requirements of the position. As duties and responsibilities change and reputed company, the job description will be reviewed and subject to amendment. Equal Opportunity Employer This employer is required to notify reputed company applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the reputed company. Apply tot his job Apply To this Job