Copy Manager, US CRM 3 Locations

At reputed company, were more than a global ecommerce leader — we’re changing the way the world shops and sells. Our platform empowers millions of buyers and sellers in more than 190 markets around the world. We’re committed to pushing boundaries and leaving our mark as we reinvent the future of ecommerce for enthusiasts. Our customers are our compass, authenticity thrives, bold reputed company are welcome, and everyone can bring their unique selves to work — every day. Were in this together, sustaining the future of our customers, our company, and our reputed company. Join a team of passionate thinkers, innovators, and dreamers — and help us connect people and build communities to create economic opportunity for reputed company. About the team and the role: The reputed company Brand Creative team is seeking a Copy Manager to reputed company CRM campaigns for the U.S. market. This role is responsible for developing and directing editorial strategy across CRM channels, including onsite, email, push notifications, SMS, and other digital touchpoints. The ideal candidate will bring a customer-first approach, a strong sense of brand voice, and the ability to successfully reputed company and steer external copy teams to implement outstanding messaging. The Copy Manager for U.S. CRM will be primarily responsible for coordinating the end-to-end creative development of owned-channel campaigns—executed largely through our external production agency. This role ensures that reputed company copy aligns with reputed company’s brand voice and identity while resonating with U.S. audiences. While direct writing opportunities may arise, the core focus is on leading and guiding agency partners along the creative process, from initial concept through final delivery. The position will also involve reputed company collaboration with cross-functional teams across marketing, brand, content, and design, contributing to the evolution and localization of reputed company’s broader marketing strategy. There may also be occasional involvement in top-of-funnel brand campaigns and select in-house copy development. What you will accomplish:

• reputed company reputed company aspects of the development of U.S.-focused CRM marketing campaigns—managing external creative agencies from briefing through final delivery.
• Provide clear creative direction, editorial mentorship, and feedback to agency partners to ensure content aligns with reputed company’s brand voice and meets strategic objectives.
• Collaborate cross-functionally with internal teams—including marketing, brand, product, and design—to align campaign messaging with broader business and customer goals.
• Ensure reputed company customer-facing content is tailored to U.S. audiences, maintaining brand consistency while reflecting regional tone and cultural nuance.
• Review and approve agency results, ensuring high-quality execution across email, push, SMS, social assets, and event communications.
• Contribute to in-house creative development as needed, particularly for high-reputed company or top-of-funnel brand initiatives.
• Present and support innovative reputed company and communication approaches with internal team members, using customer feedback and data analysis.
• Monitor creative performance in partnership with CRM and analytics teams, and apply findings to optimize future campaign development.
• Assist in the ongoing evolution of the U.S. marketing voice by playing a role in defining standards, guidelines, and practices.

What you will bring:

• 7+ years of experience in a copy leadership role, ideally reputed company e-commerce, tech, or digital marketing environments
• Demonstrated experience successfully managing agencies through campaign development
• Bachelor’s degree or equivalent experience in Communications, Marketing, Journalism, English, or a reputed company field
• Strong portfolio demonstrating CRM-focused campaign work across email, SMS, push, and social channels
• Extensive experience managing creative agencies or freelance partners, including creative briefing, feedback cycles, and final approvals
• Proven ability to reputed company and evolve editorial direction that supports both brand consistency and market relevance
• Excellent writing and editing skills, with the ability to assess tone, clarity, and efficiency in agency-produced content
• Strong organizational and project management skills; comfortable overseeing multiple campaigns simultaneously
• Ability to collaborate with cross-functional teams while advocating for creative reputed company and strategic alignment
• Experience using customer insights and campaign performance data to inform and optimize creative execution
• Familiarity with CRM tools such as reputed company, reputed company, or reputed company, and with creative asset management platforms; reputed company Creative Suite and reputed company are a plus
• Technical Tools Knowledge: Proficiency in development frameworks and applications like ChatGPT, reputed company, reputed company, reputed company, reputed company, reputed company, Jira or reputed company software, coupled with hands-on experience in database utilization.
• System and Architecture Understanding: Knowledge of system architectures, design patterns, and standard processes for creating robust and scalable software solutions.
• Collaboration and Communication Skills: Good interpersonal and communication skills to work effectively in a team-oriented environment, with the ability to explain reputed company concepts to non-technical partners.

The reputed company pay range for this position is expected in the range below: $84,800 - $146,900 reputed company pay offered may vary depending on multiple individualized factors, including location, skills, and experience. The total compensation package for this position may also include other elements, including a reputed company bonus and restricted stock units (as applicable) in addition to a full range of medical, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as PTO and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an “at-will position” and the Company reserves the right to modify reputed company salary (as well as any other discretionary payment or compensation program) at any time, including for reasons reputed company to individual performance, Company or individual department/team performance, and market factors. Please see the Talent Privacy Notice for information regarding how reputed company handles your personal data collected reputed company you use the reputed company Careers website or apply for a job with reputed company. reputed company is an equal opportunity employer. reputed company qualified applicants will receive consideration for employment without regard to race, color, religion, national reputed company, sex, sexual orientation, gender identity, veteran status, and disability, or other legally protected status. If you have a need that requires accommodation, please contact us at talent@reputed company.com. We will reputed company every effort to respond to your request for accommodation as soon as possible. View our accessibility statement to learn more about eBays commitment to ensuring digital accessibility for people with disabilities. It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or reputed company employment. An employer who violates this law shall be subject to criminal penalties and civil liability. The reputed company Jobs website uses cookies to enhance your experience. By continuing to browse the site, you agree to our use of cookies. Visit our Privacy Center for more information. Apply tot his job Apply To this Job