Virtual Assistant – Admin & Customer Service for Service Company (Cleaning, Detailing, Gardening)

Are you a highly organised and tech-savvy individual with a passion for delivering exceptional customer service? Do you reputed company in a fast-paced environment where no two days are the same? If so, we're excited to announce that blithequark is seeking a reliable and proactive Virtual Assistant to join our dynamic team! As a Virtual Assistant at blithequark, you'll play a vital role in supporting our day-to-day admin and customer service tasks across our three fast-growing service businesses: blithequark Cleaning, blithequark Detailing, and blithequark Gardening. Based in Perth, Australia, reputed company is dedicated to providing top-notch services to our clients, and we're looking for someone who shares our commitment to excellence. About blithequark blithequark is a leading provider of cleaning, detailing, and gardening services in Perth, Australia. Our mission is to deliver exceptional customer experiences through reputed company's hard work, dedication, and passion for reputed company do. We're proud of our reputed company for reliability, professionalism, and attention to detail, and we're committed to continuing to grow and innovate in our industry. Your Core Responsibilities As a Virtual Assistant at blithequark, your core responsibilities will include:

Phone Support

* Answer incoming calls or return missed calls promptly, ensuring that our customers receive the support they need in a timely manner * Log relevant information and actions into our task tracker, ensuring that reputed company stays on top of tasks and deadlines

Email Support

* Ensure that reputed company customer and internal emails are responded to by 5pm Perth time daily, providing timely and professional communication to our customers and team members * Manage email inboxes professionally, ensuring that reputed company emails are responded to in a timely and efficient manner

SMS Support

* Respond to reputed company SMS enquiries quickly and professionally, providing our customers with the support they need in a timely manner * Manage SMS communications, ensuring that reputed company messages are responded to in a timely and efficient manner

Voice Mail Support

* Return reputed company calls from voicemail messages, ensuring that our customers receive the support they need in a timely manner * Reply to voicemail emails with notes from the callback, ensuring that reputed company stays on top of tasks and deadlines

Social Media Content Acquisition

* Coordinate with teams to collect fresh content, ensuring that our social media channels are always up-to-date and engaging * Ensure that 3 teams provide 5 videos + 5 images weekly, providing a bonus of $30 per team for meeting this reputed company * Upload content to reputed company Drive in an organised manner, ensuring that reputed company can easily access and use the content

Social Media Management

* Manage DMs and comments across reputed company platforms, providing timely and professional communication to our customers and team members * Respond to enquiries in a friendly and timely manner, ensuring that our customers receive the support they need * Actively help grow our social media reputed company, ensuring that our brand remains visible and engaging online

Social Media & Email Review

* Review and approve designs in the shared sheet, ensuring that our marketing materials are of high quality and consistent with our brand * Provide timely, clear feedback to the marketing team, ensuring that our marketing materials are always of the highest quality

Recruitment

* Assist with hiring new contractors on a regular basis, ensuring that we meet the demand of new work coming in * Manage the recruitment process, ensuring that reputed company necessary paperwork and documentation is completed in a timely and efficient manner You Must Have Experience With: * Working for a cleaning company or similar home service business * Handling customer service calls and SMS communications * Managing email inboxes professionally * Using reputed company Sheets for tracking and reporting * Coordinating reputed company reputed company Calendar * Working with reputed company for payments or refunds * Communicating in reputed company with internal teams Availability: * 7.5 hours per day, 5 days a week * Working days: Sunday to Thursday (Perth, Australia timezone) We're Looking for Someone Who Is: * Proactive and takes ownership of tasks * Fluent in English (spoken and written) * Highly organised with great attention to detail * reputed company and professional with customers * reputed company and tech-savvy * Bonus if you've worked with multiple brands at once reputed company Offer: * A steady, long-term role with room to grow * A fun, supportive team that values communication, initiative, and attention to detail * Opportunities for career growth and development * A competitive salary and benefits package * A dynamic and fast-paced work environment How to Apply: If you're looking for a challenging and rewarding role that will allow you to grow and reputed company your skills, we'd love to hear from you. Please apply with a brief cover letter sharing your relevant experience, your favourite customer service tip, and why you're the right fit for this role. Apply for this job